Customer reviews from frigidaire.com
Frigidaire - Professional 24" Tub Built-In Dishwasher with CleanBoost technology - Stainless Steel
Average customer rating
4.4
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
24
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
2
Customer Reviews for Frigidaire - Professional 24" Tub Built-In Dishwasher with CleanBoost technology - Stainless Steel
Customer Rating
1
Worst dishwasher I have owned
on January 20, 2026
Posted by: AF32
This is the worst dishwasher I have owned. Purchased in June of 24 multiple error codes within the first few months of installing. Had a tech come out to fix it. Worked for a few months and then the same error code. Will only work on a couple of the settings. Now it just flooded my brand new kitchen. For the not even being 2 years old this is a ridiculously poor appliance. Also the dishes are always wet it never dries them.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, January 21, 2026
Hi there! We’re very sorry to hear about your experience. Multiple error codes, repeated service issues, limited functionality, and a flood are completely unacceptable—especially for a relatively new dishwasher. We equally understand your frustration with poor drying performance. This is not the quality or reliability we expect from our appliances, and we appreciate you bringing this to our attention.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful!
on February 1, 2026
Posted by: JimmyC8128
[This review was collected as part of a promotion.] This dishwasher is beautiful. It is super quiet. Love it.
Response from frigidaire.comBy Sam, Online Outreach Specialist, February 2, 2026
Hello JimmyC8128!
Thank you for sharing your feedback on your Frigidaire Professional 24" Stainless Steel Tub Dishwasher with CleanBoost (model PDSH4816BF). We’re thrilled to hear that you love its design and quiet operation. Your satisfaction is very important to us, and we hope your dishwasher continues to make cleaning effortless and enjoyable for years to come. Thank you for choosing Frigidaire!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback on your Frigidaire Professional 24" Stainless Steel Tub Dishwasher with CleanBoost (model PDSH4816BF). We’re thrilled to hear that you love its design and quiet operation. Your satisfaction is very important to us, and we hope your dishwasher continues to make cleaning effortless and enjoyable for years to come. Thank you for choosing Frigidaire!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
2
Frigidaire Dishwasher
on February 17, 2026
Posted by: Dishwasher32
[This review was collected as part of a promotion.] The dishwasher is nice looking; however, it doesn’t dry the dishes good and the inside stays wet which has caused a bit of a smell. My dishwasher is brand new- I just moved into the house and have already had to have it serviced. The guy said one of the codes is reading as an error and has to be replaced. The dishwasher isn’t even a month old.
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 18, 2026
Hi there, valued consumer! Thank you for sharing your experience, and I’m very sorry to hear about the trouble you’ve had with your new Frigidaire dishwasher. We completely understand how frustrating it must be to move into a new home and experience issues with an appliance that’s not even a month old, especially concerns with drying performance, moisture inside the tub, and an odor developing. That’s certainly not the experience we want for you.
We can see that you are currently working with our Customer Care Team toward a resolution. A service ticket has been created, and the technician is actively working on the matter. Since an error code was identified and a part replacement is needed, we highly suggest contacting CALLAHANS APPLIANCE INC at 1-888-319-8311 for the most up-to-date service information and next steps regarding your repair.
We truly appreciate your patience while this is being addressed. Please know that we’re here to support you every step of the way. If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support team by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We can see that you are currently working with our Customer Care Team toward a resolution. A service ticket has been created, and the technician is actively working on the matter. Since an error code was identified and a part replacement is needed, we highly suggest contacting CALLAHANS APPLIANCE INC at 1-888-319-8311 for the most up-to-date service information and next steps regarding your repair.
We truly appreciate your patience while this is being addressed. Please know that we’re here to support you every step of the way. If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support team by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best Ever
on February 20, 2026
Posted by: RevRyan
[This review was collected as part of a promotion.] It is amazing
Response from frigidaire.comBy Angel, Online Outreach Specialists, February 23, 2026
Hi, RevRyan! Thank you so much for the wonderful feedback! We’re thrilled to hear that your Frigidaire dishwasher is amazing and meeting your expectations. That’s exactly what we love to hear! We truly appreciate you choosing Frigidaire for your home and taking a moment to share your experience. If you ever have questions about your dishwasher’s features or need any assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday–Friday 8:30 am–8 pm EST, and we’ll be happy to help. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 23, 2026
Posted by: Gold26
[This review was collected as part of a promotion.] There is so much room in this dishwasher. And it’s so quiet when running. Love it
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 24, 2026
Hi Gold26, thank you for sharing the love! We’re so glad to hear you’re enjoying the spacious interior and quiet operation of your dishwasher. It’s wonderful to know it’s making a great difference in your kitchen.
If you ever have questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET. We’re always happy to help.
— Reed
If you ever have questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET. We’re always happy to help.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Recently purchased the Frigidaire dishwasher….
on February 24, 2026
Posted by: Holly623
[This review was collected as part of a promotion.] While it’s in place and I’m anxious to start using it, we are still in process of redoing our kitchen. I bought this particularly because of the third rack. It looks great and I have high hopes that it will do well. I’ll follow up after its completely installed.
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 25, 2026
Hi there, Holly623! Thank you for sharing your excitement! We’re glad to hear that the third rack and overall design caught your eye, and we’re confident your Frigidaire appliance will meet your expectations once your kitchen remodel is complete. We look forward to your follow-up after it’s fully installed!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support team by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and we hope you have a wonderful rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support team by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and we hope you have a wonderful rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
3
Quiet and looks great, but poor quality and unable to dry dishes
on February 25, 2026
Posted by: lsorice
[This review was collected as part of a promotion.] The machine looks great, is quiet and cleans dishes/silverware extremely well. What's lacking is more custom controls. It seems like the machine is always using an air dry setting no matter what. I've tried every mode, I've checked the manual. Even in normal mode the manual says it uses heated dry...it does not...my dishes always come out extremely wet. I have to pop open the door to truly allow it dry. Honestly, I miss my samsung that popped open and vented steam out allowing everything to be heated and then air dry. Good chance this is going back if I can't figure it out. It also seems to lack quality. The racks feel cheap and easily bend. The Door handle flexes way too much and is plastic. The quality isn't even in the same universe of the professional series gas range.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 26, 2026
Hi Isorice! Thank you for taking the time to share such detailed feedback. We’re glad to hear that you appreciate the quiet operation and cleaning performance of your dishwasher — that’s always our goal.
That said, we completely understand your frustration with the drying performance and the lack of control over settings. When dishes remain wet even after following the manual, it can be inconvenient and disappointing, especially if you’ve had a model in the past that handled drying more effectively. We also hear your concerns about the rack and handle quality; appliances should feel durable and well-built, and it’s clear that your experience hasn’t met that expectation.
We understand how this experience has been disappointing and truly value the time you took to share it. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
That said, we completely understand your frustration with the drying performance and the lack of control over settings. When dishes remain wet even after following the manual, it can be inconvenient and disappointing, especially if you’ve had a model in the past that handled drying more effectively. We also hear your concerns about the rack and handle quality; appliances should feel durable and well-built, and it’s clear that your experience hasn’t met that expectation.
We understand how this experience has been disappointing and truly value the time you took to share it. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 6, 2026
Posted by: Anna2026
[This review was collected as part of a promotion.] I bought it ,, love it but l can’t quite get to set it to dry my dishes ,, can’t find the heat drying section only the air drying
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 9, 2026
Hi Anna2026,
Thank you for sharing your feedback! We’re glad to hear that you love your dishwasher, though we understand it can be a bit confusing when trying to locate certain settings.
On many Frigidaire dishwashers, the drying feature may appear as “Air Dry,” “Heat Dry,” or be included automatically within certain wash cycles rather than as a separate button. If your control panel only shows Air Dry, that means the unit is using a lower-energy drying method, and the heated drying option may not be available on that specific model. For improved drying results, you may want to select a heavier cycle such as Normal or Heavy and add options like Sanitize or High Temp, which can help increase the final rinse temperature and improve drying performance.
If you would like help reviewing the exact settings available for your model, please feel free to connect with us through Live Chat at Frigidaire.com or call 1-800-374-4432, available Monday–Friday, 8:30 AM – 8 PM ET, and we’ll be happy to assist further.
— Reed
Thank you for sharing your feedback! We’re glad to hear that you love your dishwasher, though we understand it can be a bit confusing when trying to locate certain settings.
On many Frigidaire dishwashers, the drying feature may appear as “Air Dry,” “Heat Dry,” or be included automatically within certain wash cycles rather than as a separate button. If your control panel only shows Air Dry, that means the unit is using a lower-energy drying method, and the heated drying option may not be available on that specific model. For improved drying results, you may want to select a heavier cycle such as Normal or Heavy and add options like Sanitize or High Temp, which can help increase the final rinse temperature and improve drying performance.
If you would like help reviewing the exact settings available for your model, please feel free to connect with us through Live Chat at Frigidaire.com or call 1-800-374-4432, available Monday–Friday, 8:30 AM – 8 PM ET, and we’ll be happy to assist further.
— Reed
Written by a customer while visiting frigidaire.com