Customer reviews from Samsung US
Samsung - Galaxy Watch8 Aluminum Smartwatch 40mm BT - Graphite - (2025)
Average customer rating
4.6
(2,324 Reviews)
Rating breakdown 2,324 reviews
5 Stars
1,717
4 Stars
388
3 Stars
128
2 Stars
45
1 Star
46
87%of customers recommend this product.
(
631 out of
722)
Customer Reviews for Samsung - Galaxy Watch8 Aluminum Smartwatch 40mm BT - Graphite - (2025)
Customer Rating
1
Steps Count issue
on November 30, 2025
Posted by: Anonymous
I have Samsung Watch 8 bought in the month of Sep 25. I have left knee legiment tear so when applying ointment, steps are being counting. This is more expected from this costly watch Rs.38000/- So I called support they asked me reset watch so I did still issue is not resolved. Service centre are saying we don't service. I don't know how to get it rectified this issue.
Response from Samsung USBy R&R Team, December 1, 2025
Howdy Jay2130,
Thank for providing us with detailed feedback regarding your experience using the Samsung Galaxy Watch8. We're always happy to listen and work toward a better experience for our customers. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. The accuracy of the watch's step measurement can be affected by the following factors:
* Make sure your watch and the Samsung Health app are using the latest software.
Environmental and skin conditions may affect how well the steps are recorded.
* Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking.
* Walk naturally without looking at the watch or your shoulders, elbow and wrist being raised. When you walk looking at the watch, the accelerometer will not properly measure your steps taken, distance traveled, or even calories burned.
* The step count may not increase immediately when walking or exercising due to the step count algorithm. When the algorithm detects 10 continuous steps, the algorithm starts to count your steps taken and updates the step count.
* You may experience a brief delay before the Steps app displays your latest step count. There may also be a delay before the Goal pop-up window appears.
* If you use the steps tracker while traveling by car or train, vibration may affect your step count.
Please feel free to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you may be experiencing with your step count. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support. Thanks for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch8
https://www.samsung.com/us/watches/galaxy-watch8
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Thank for providing us with detailed feedback regarding your experience using the Samsung Galaxy Watch8. We're always happy to listen and work toward a better experience for our customers. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. The accuracy of the watch's step measurement can be affected by the following factors:
* Make sure your watch and the Samsung Health app are using the latest software.
Environmental and skin conditions may affect how well the steps are recorded.
* Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking.
* Walk naturally without looking at the watch or your shoulders, elbow and wrist being raised. When you walk looking at the watch, the accelerometer will not properly measure your steps taken, distance traveled, or even calories burned.
* The step count may not increase immediately when walking or exercising due to the step count algorithm. When the algorithm detects 10 continuous steps, the algorithm starts to count your steps taken and updates the step count.
* You may experience a brief delay before the Steps app displays your latest step count. There may also be a delay before the Goal pop-up window appears.
* If you use the steps tracker while traveling by car or train, vibration may affect your step count.
Please feel free to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you may be experiencing with your step count. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support. Thanks for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch8
https://www.samsung.com/us/watches/galaxy-watch8
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Written by a customer while visiting Samsung US
Posted by: J Schoenlein
Expertise:Beginner
Verified Purchase:Yes
Great watch, I bought it as a gift for my wife, unfortunately I didn’t do proper research. I had to return it because she recently needed a pacemaker and the watch isn’t recommended for people with pacemakers.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: DBett
from Maine
Expertise:Intermediate
Verified Purchase:Yes
I wish I had returned this when I had the chance. I had been sorely disappointed by the Watch 4 because of battery life, and feel duped by all the reviews that told me that this Watch 8 had improved. I cannot fathom why Samsung can't make a watch battery that lasts more than half a day; it's mind-boggling. How does FitBit do it? We switched back to Samsung watches because we didn't want to pay a subscription to unlock all features. Turns out the Watch 8 doesn't have as many features as the FitBit. It doesn't do levels (stair stories) and that is a disappointment. You have to have it on a chargers sometimes twice a day which is just awful. The watch itself is pretty and has a nice display. It has the basic fitness features, but nothing that really stands out to me. If I don't charge it every single night before bed, the overnight features are useless because the batter will be dead by morning. It's almost like a chore to have to remember to charge it day in and day out.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, December 11, 2025
Hey there DBett,
Thank you for sharing your recent experience with using the Samsung Galaxy Watch8. We appreciate your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch8 offers a powerful 3nm processor that has longer battery life and improved performance. The battery life on the Galaxy Watch8 varies depending on the usage. The 40mm model comes with a 325mAh battery, and the 44mm model has a 435mAh battery. Both offer up to 30 hours of use in Always On Display (AOD) mode. If you're experiencing less than expected battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your battery life. Also check out, "Inaccurate steps on your Samsung smart watch" when you have the opportunity. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch8
https://www.samsung.com/us/watches/galaxy-watch8/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Thank you for sharing your recent experience with using the Samsung Galaxy Watch8. We appreciate your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch8 offers a powerful 3nm processor that has longer battery life and improved performance. The battery life on the Galaxy Watch8 varies depending on the usage. The 40mm model comes with a 325mAh battery, and the 44mm model has a 435mAh battery. Both offer up to 30 hours of use in Always On Display (AOD) mode. If you're experiencing less than expected battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your battery life. Also check out, "Inaccurate steps on your Samsung smart watch" when you have the opportunity. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch8
https://www.samsung.com/us/watches/galaxy-watch8/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Written by a customer while visiting Samsung US
Posted by: Michael
from hawaii
Expertise:Beginner
Verified Purchase:Yes
I purchased the Galaxy Watch 8 and I'm very happy with it. The design is sleek, lightweight, and comfortable to wear all day. Health and fitness features work well, and the battery lasts about a full day with regular use. Overall, it's great smartwatch for everybody use, and I would definitely recommend it to Android users.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rene
from Columbus, Georgia
Expertise:Intermediate
Verified Purchase:Yes
I stay loyal to Samsung, as I love the ecosystem. This is my first LTE one though! It gives me piece of mind in case something happens to my phone. Only complaint is the short battery life, but it chatges lighting fast!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: MAMK
Expertise:Intermediate
Verified Purchase:Yes
I'm still getting used to it. only had it a month, I lje the look of it
I would recommend this to a friend!
Features
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Have both the Watch 7 and Watch 8 and the Watch 8 is flatter and fits better on my small wrist. Battery life is better than my 7. It's easy to use both, the one you wear connects to my S25ULTRA automatically and the other one sits on the charger until I'm ready to wear it. I waited for a deal and am happy with the Watch 8
Written by a customer while visiting Samsung US
Posted by: dtt808
from Honolulu, HI
Expertise:Intermediate
Verified Purchase:Yes
Beautiful design, very useful health measurement functions, great fit
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US