Customer reviews from Samsung US
Samsung - Galaxy Watch8 Aluminum Smartwatch 40mm BT - Graphite - (2025)
Average customer rating
4.7
(1,406 Reviews)
Rating breakdown 1,406 reviews
5 Stars
1,125
4 Stars
212
3 Stars
47
2 Stars
13
1 Star
9
93%of customers recommend this product.
(
57 out of
61)
Customer Reviews for Samsung - Galaxy Watch8 Aluminum Smartwatch 40mm BT - Graphite - (2025)
Customer Rating
5
Great features
on April 13, 2026
Posted by: Myshhhhh
[This review was collected as part of a promotion.] From what I've had to use my watch for, it has been very useful and convenient. I really enjoy the ecg feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Always freezing
on April 13, 2026
Posted by: Salado
[This review was collected as part of a promotion.] Always freezing, swipe up, down, left, and right not working good. I did contact with Samsung technician, but problems happened again after a few days
Value
3
Response from Samsung USBy R&R Team, April 14, 2026
Hey Salado,
Thanks for reaching out to share your feedback with us about your experience using the Samsung Galaxy Watch8. We value your insights as we continue to improve our product line to best suit the needs of our customers. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to review, "Samsung smart watch is frozen, slow, or not responding" to help resolve what you've described to be experiencing with your device. Let us know afterward if you have any questions or if you'd like further assistance by reaching out to Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Samsung smart watch is frozen, slow, or not responding
https://www.samsung.com/us/support/troubleshoot/TSG10007149/
Thanks for reaching out to share your feedback with us about your experience using the Samsung Galaxy Watch8. We value your insights as we continue to improve our product line to best suit the needs of our customers. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to review, "Samsung smart watch is frozen, slow, or not responding" to help resolve what you've described to be experiencing with your device. Let us know afterward if you have any questions or if you'd like further assistance by reaching out to Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Samsung smart watch is frozen, slow, or not responding
https://www.samsung.com/us/support/troubleshoot/TSG10007149/
Written by a customer while visiting Samsung US
Customer Rating
5
Honest Review
on April 13, 2026
Posted by: Ackynanny
[This review was collected as part of a promotion.] So I use this device for easy access to my calendar my alarms to set reminders, lots of little basic things where I can hold the side button and bring up the AI to give commands. it makes everything easier! For this device I mostly use it for it's very good health features. From accurate steps being tracked to my body temperature while I sleep for accurate sleep scores. I've just barely scratched the service on what I can really do with this device and I am more than happy with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible design
on April 13, 2026
Posted by: Krod563
[This review was collected as part of a promotion.] The Galaxy AI feature truly makes using this watch simple and allows me to make quick calls or responses when at work. Haven't had a single issue with functionality and am very satisfied with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything is good
on April 13, 2026
Posted by: Edward46
[This review was collected as part of a promotion.] Everything is good except the setting problem: Watch always jumps back to power saving , therefore it cannot measure my sleep and energy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just the right size for me
on April 13, 2026
Posted by: Whollygreatwatch
[This review was collected as part of a promotion.] I use it everyday with my health read outs and everyday use.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Independence Kentucky
Verified Purchase:Yes
I have heart issues including afib and severe insomnia this watch does everything and I absolutely love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More durable than expected
on April 13, 2026
Posted by: Desertrat
[This review was collected as part of a promotion.] First thing, this watch is solid with just adding a screen protector. I wear it everyday, my work is rough and my play is just the same. It's not often I'm surprised at the durability of things, especially these days. All the extra stuff is top notch, from being pared with my work phone, step counter, stress levels and every other health data you can think of. It comes with galaxy ai built in which quickly answers any questions you have. I wasn't hesitant at first as I'm an ol classic watch kinda guy, but with the multiple face and band options, it literally becomes multiple watches in one. Go get ya one if you've been thinking about it.
Value
5
Written by a customer while visiting Samsung US