Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Average customer rating
4
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
67
4 Stars
21
3 Stars
12
2 Stars
12
1 Star
11
82%of customers recommend this product.
(
51 out of
62)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Customer Rating
4
Awesome .... except
on September 13, 2025
Posted by: Jake72
This is an overall good phone at a great price point. Has many great familiar Motorola features that I have come to expect. The only negative about this phone is... the fingerprint scanner. The scanner is a definite drawback on a otherwise awesome phone. My old 2022 Motorola fingerprint scanner worked SO much better than this one. It's an aggravation I've learned to deal with, but Motorola would be wise to fix this issue. Otherwise, this phone is awesome with features and battery life.
Written by a customer while visiting motorola.com
Customer Rating
3
Great value
on August 14, 2025
Posted by: BC9716
from Indiana
Good value for the price, but not without its flaws. Examples. Haptics are very weak even at max. Operating system has minor glitches/freezes. But for my non-professional needs the phone performs well and I would buy it again for the pluses which includes an earphone jack, fast turbo charging, and affordable price.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, August 15, 2025
Hi BC9716, Thank you so much for sharing your detailed experience with your device. We truly appreciate the balanced feedback.
We're glad to hear that the phone has been a good value for you and that features like the headphone jack, TurboPower™ charging, and affordability have met your needs. At the same time, we recognize that areas like haptic feedback and occasional OS glitches can impact the user experience, and we're sorry for any inconvenience this has caused.
We recommend keeping your device up to date with the latest software, as ongoing updates often include improvements to system performance and stability.
We're glad to hear that the phone has been a good value for you and that features like the headphone jack, TurboPower™ charging, and affordability have met your needs. At the same time, we recognize that areas like haptic feedback and occasional OS glitches can impact the user experience, and we're sorry for any inconvenience this has caused.
We recommend keeping your device up to date with the latest software, as ongoing updates often include improvements to system performance and stability.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Phone for a Reasonable Coast
on September 7, 2025
Posted by: DJ Portugal
Very Easy to use. Good Controls. Fast boots and the software package is great. Seems to be working perfectly so far. I like the quality of this phone.
Response from motorola.comBy Mitch, Motorola Customer Care, September 7, 2025
Hi DJ, Thank you for sharing your experience! We’re happy to hear that you’re enjoying the ease of use, performance, and quality of your phone. It’s great to know it’s been working perfectly for you so far. We appreciate your feedback and support. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Nice color
on November 17, 2025
Posted by: kentom
So far so good harder to set up than past Motorola phones
Response from motorola.comBy Mitch, Motorola Customer Care, November 17, 2025
Hi Kentom, We're glad you’re enjoying the color and that everything is going well so far. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
I love everything about it 😁 ...
on June 3, 2025
Posted by: Apocalypse 2025
from Dorchester, Ma.
Absolutely Awesome phone. Very pleased with my Purchase 😃 ...
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 3, 2025
Thank you so much for your amazing feedback, Apocalypse. We're thrilled to hear that you love everything about your Motorola phone. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Terrible
on October 10, 2025
Posted by: Not happy
Microphone continues to fade in and out? Not good, not happy with this phone
Response from motorola.comBy Mitch, Motorola Customer Care, October 14, 2025
We’re sorry to hear you’re experiencing problems with the microphone. We would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter.
Written by a customer while visiting motorola.com
Customer Rating
3
Not worth it.
on August 28, 2025
Posted by: Disappointed User
from Florida
It's worse than my previous G and G Power phones. It offers nothing special and it's buggy. Gestures will fail to work for no reason and then start working again randomly. Same with the fingerprint reader. It will just refuse to read my fingerprint. The fingerprint reader is also hard to use with any case on the phone. The rear-mounted fingerprint readers are superior. Moto chat support is useless. There are notifications you can't turn off that will pop up every time you restart the phone (like the fact that I have an SD card installed. I know, I installed it). Don't bother. Moto has abandoned their user base.
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, August 29, 2025
Hi, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with your current device. I understand how frustrating it must be to deal with inconsistent performance — especially when compared to previous Motorola models like the G and G Power — and I regret that our support did not meet your expectations. We have sent you an email to further get more details about the problem. We'll be waiting for your response.
Written by a customer while visiting motorola.com
Customer Rating
5
Wonderfully amazing product. Great no matter alt
on October 28, 2025
Posted by: Linked0ne
from Buffalo
I enjoy motorola very much. Great company. This is one of many great companies of which I use.
Response from motorola.comBy Mitch, Motorola Customer Care, October 28, 2025
Hi Linked0ne, Thank you for your kind words! We’re thrilled to hear you’re enjoying your Motorola product and appreciate your continued support. It means a lot to us to be part of your tech experience! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com