Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Average customer rating
4
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
68
4 Stars
23
3 Stars
12
2 Stars
13
1 Star
11
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Customer Rating
5
Durable,
on July 22, 2026
Posted by: Taz G power
from VAn Buren township, Michigan
About to phone when I December and works amazing and durable
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 22, 2026
Thank you for sharing your feedback! We're happy to hear that your Motorola phone has been working amazingly and that you’re impressed with its durability. We appreciate your support and are glad to know your device has been a great experience for you. Thank you for choosing Motorola, and we hope you continue to enjoy your phone! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Entertainment buff
on July 7, 2026
Posted by: mc06
from Panama
Great enjoy experience for a less interest in social media. Great for the media platforms such as Netflix. I'm a legitimate phone owner
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 12, 2026
Thank you for sharing your feedback, Mc06. We're glad to hear that you're enjoying your Motorola phone and that it provides a great experience for your entertainment needs, including streaming your favorite media platforms. We appreciate your support and are happy that the device fits your lifestyle. We hope you continue to enjoy your phone. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great phone for the money but the battery sucks
on June 16, 2026
Posted by: Shaggy134
from Greenville, South Carolina
Great phone over all but the battery life is trash and I mean it's actually pretty bad you will definitely have to charge your phone back up by 4om if your day starts at 8am but other than that heart camera cool features color is sick and it's a good price
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 18, 2026
Hi Shaggy134, Thank you for sharing your experience with the Moto G Power 2025. We're glad to hear you're enjoying the camera, features, design, and overall value of the device. However, we're sorry to learn that the battery life has not met your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
2
Battery defective
on June 12, 2026
Posted by: Mikeymike1959
from North Alabama
I've owned several moto phones and purchased a moto G 5G 2025 to replace my Nokia G50. I love the phone,, like I have all my Moto's, but the battery on this phone must be defective. I can start at 90% at 7am; and by 3pm, with only moderate use, it's down to 10%. That is not acceptable for a 4 month old phone....
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 15, 2026
Hi Mikeymike1959, Thank you for reaching out, and we're sorry for the battery experience you are encountering. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Missing Call Recording, File Manager & Update 16 ?
on May 8, 2026
Posted by: Seven7
Hello Motorola Team,
I have a few questions and feedback regarding my Motorola phone. Please answer step by step and clearly, because your response can also help many other Motorola users and customers.
1. My first question is: Android 15 is currently available, so when will Android 16 be released for our devices?
2. Call recording works properly, but after recording a call, where can we listen to those recordings again? I have been searching for almost one month in settings and on the internet, but I still cannot find the recordings. Please explain where the call recordings are stored and why they do not appear in the File Manager.
3. Why is there no direct File Manager app easily available? I have to go into Settings and search for “Files” every time to open it. This process feels too long and inconvenient. Please improve this through an update and fix these issues.
4. I keep receiving small Google updates of only a few MBs, but Android system updates are not coming. Even many low-priced phones in the market are already getting Android 16 updates. Please explain this properly step by step.
Please provide a helpful and detailed response so that all Motorola users can understand these things easily.
Thank you.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 11, 2026
Hi Seven7, Thank you for reaching out and sharing your detailed feedback. As we stand by our phones, we'd like to help. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
2
Okay... But not what I expected
on May 4, 2026
Posted by: WvLady
from West Virginia
Got the phone for free when I bought service through Straight Talk. There was no 30w charger with the phone, only the cord and I had to buy a block that takes the type C cord. The battery is awful and getting worse. Alarms are randomly silenced or just do not go off. The volume in general is terrible, it's always way too loud . I never get notifications when I receive a message now. Also games will be randomly downloaded even with the game hub disabled. It's also very slow now and takes up to an hour to receive text messages or RCS chats now.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, May 6, 2026
Hi WvLady, We're sorry to hear about the experience you are having with your device. We understand how important reliable performance, notifications, and audio are for daily use, and we will help you go through this. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Nice phone, super low price, plenty of features.
on April 30, 2026
Posted by: Johny-Giovanni
Nice phone, good camera, great battery, water resistant. Glad I bought it. Tremendous value, received a free Moto Fit watch with the phone. Total win.
Response from motorola.comBy Mitch, Motorola Customer Care, April 30, 2026
Hi Johny-Giovanni, We’re glad to hear you’re enjoying the features, camera, battery life, and overall value of your phone. It’s great to know the added bonus made the experience even better and that you’re happy with your purchase. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
2
2 of said 5 stars
on April 29, 2026
Posted by: Do not contact
Replaced my broken 2024. As far as this phone. A lot of bloatware. No drama but I hate bloatware, if I were to reconsider the purchase, I'd have chosen differently. That being said, it is a very usable phone tho. I can't tell you about features as I disabled as much Google as I can.
Response from motorola.comBy Mitch, Motorola Customer Care, April 30, 2026
Thank you for reaching out, and we’re sorry to hear about your experience with preloaded apps. We understand that having apps you don’t use can affect your overall experience. To help improve this, you can manage or reduce unwanted apps by going to Settings > Apps, then selecting the app and choosing Disable or Uninstall where available. You can also review permissions and background activity to limit their impact on performance and battery. We appreciate your honest feedback, and we are glad to hear the phone is still usable for your needs. Your comments will be shared with the appropriate team for consideration in future improvements.
Written by a customer while visiting motorola.com