Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Average customer rating
4
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
67
4 Stars
21
3 Stars
12
2 Stars
12
1 Star
11
82%of customers recommend this product.
(
51 out of
62)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Customer Rating
1
Missing Call Recording, File Manager & Update 16 ?
on May 8, 2026
Posted by: Seven7
Hello Motorola Team,
I have a few questions and feedback regarding my Motorola phone. Please answer step by step and clearly, because your response can also help many other Motorola users and customers.
1. My first question is: Android 15 is currently available, so when will Android 16 be released for our devices?
2. Call recording works properly, but after recording a call, where can we listen to those recordings again? I have been searching for almost one month in settings and on the internet, but I still cannot find the recordings. Please explain where the call recordings are stored and why they do not appear in the File Manager.
3. Why is there no direct File Manager app easily available? I have to go into Settings and search for “Files” every time to open it. This process feels too long and inconvenient. Please improve this through an update and fix these issues.
4. I keep receiving small Google updates of only a few MBs, but Android system updates are not coming. Even many low-priced phones in the market are already getting Android 16 updates. Please explain this properly step by step.
Please provide a helpful and detailed response so that all Motorola users can understand these things easily.
Thank you.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 11, 2026
Hi Seven7, Thank you for reaching out and sharing your detailed feedback. As we stand by our phones, we'd like to help. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Great features and fast operating system
on August 14, 2025
Posted by: Karen Lambe
I purchased a Motorola Moto G power 2025 a month ago and it is an awesome phone goes above and beyond my expectations. I have used Motorola Moto series phones for the past 10 years and I am always pleased and with the performance.
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
Hi Karen Lambe, Thank you so much for your continued support! It means a great deal to us that you've come back for more, and we're glad it continues to meet your expectations. Enjoy and thanks again for being a loyal customer! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Works as advertised!
on August 25, 2025
Posted by: HenryT
from Maryland
I've had my Moto G power for about a month now and the only thing I don't like is the forced advertisment. Keep getting requests from TikTok which I would never use. I quess that is from Android and not Motorola though. My phone chrges quick and I have had no trouble with pairing and using bluetooth related software. I like the look and the feel of the phone also, great product.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 25, 2025
Hi HenryT, We’re glad to hear you’re enjoying the phone’s design, fast charging, and smooth Bluetooth connectivity. Regarding the requests from TikTok, those are most likely related to pre-installed or third-party apps and not required by Motorola. You can manage or disable such notifications in your phone’s settings if you’d like. We appreciate your feedback and are happy to have you as part of the Motorola family. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
The quintessential smart phone for its value!
on August 25, 2025
Posted by: Vsmjackson
Will worth the money 💰 power, speed and performs for the right price!
Response from motorola.comBy Mitch, Motorola Customer Care, August 25, 2025
Hi Vsmjackson, We’re thrilled to hear you’re enjoying the performance and value of your Motorola phone. It’s wonderful to know it delivers the power and speed you were looking for at the right price. Thank you for choosing Motorola! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great features
on September 25, 2025
Posted by: hkt22
I bought it a month ago and I love it. I can take beautiful pictures, good sound and it has clear screen
Response from motorola.comBy Mitch, Motorola Customer Care, September 25, 2025
Hi Hkt22, We’re thrilled to hear that you’re enjoying the camera, sound quality, and display on your new phone. It’s great to know it’s meeting your expectations and enhancing your day-to-day use. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
fantastic phone
on November 1, 2025
Posted by: carl25
Excellent phone! This is my third Motorola and it keeps proving why I stick with the brand. The Moto G Power is sturdy, long-lasting, and performs great even after many drops. Battery life is amazing, and it just keeps working reliably. Highly recommend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 3, 2025
Hi Carl25, We’re so glad to hear your Moto G Power continues to impress! It’s fantastic to know it’s performing reliably, with long-lasting battery life and durability that keeps up with your daily needs. Thank you for your loyalty and for recommending Motorola! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
on December 2, 2025
Posted by: Wm01
Bought and received this phone about 2 weeks ago. Works great with many features. Battery life is also good.I recommend this phone
Response from motorola.comBy Carlos, Motorola Customer Care, December 3, 2025
Hi Wm01, Thank you for your feedback! We’re happy to hear that your new phone is working great for you and that the features and battery life are meeting your expectations. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en
Written by a customer while visiting motorola.com
Customer Rating
5
Moto G Power
on December 3, 2025
Posted by: mcmissouri
from Las Vegas, NV
Beats the crap out of Samsung A16 by a longshot. Beats it in every category! I love this phone!
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, December 4, 2025
Hi mcmissouri, Thanks so much for the enthusiastic feedback! We’re thrilled to hear how much you’re enjoying your new phone. Every device has its own strengths, and we’re glad this one is delivering the performance and experience you were looking for. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en
Written by a customer while visiting motorola.com