Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Average customer rating
4
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
68
4 Stars
23
3 Stars
12
2 Stars
13
1 Star
11
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Customer Rating
4
Great phone but a lot of weakpoints
on April 29, 2026
Posted by: Tony567
This phone is good it does what It needs to only problems I have there is a couple weaknesses like the camera that needs to be fixed because I drop it accidentally and it cracked one my lens but good phone
Response from motorola.comBy Mitch, Motorola Customer Care, April 29, 2026
Hi Tony567, Thank you for sharing your feedback, and we’re glad to hear you find the phone good overall and meeting your needs. We’re sorry to hear about the camera lens damage. If the camera lens has been physically cracked due to accidental damage, please note that this type of concern is not covered under the standard warranty. However, the device can still be sent in for an out-of-warranty repair. You can submit a repair request here: https://en-emea.support.motorola.com/app/repair-faqs/category/how-submit-repair. We appreciate your honest feedback regarding durability as well, and it will be shared with the relevant team for review.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Battery Life
on April 18, 2026
Posted by: Moto junkie
This the 3rd purchase of a Moto G Power phone. They are great phones.
Response from motorola.comBy Mitch, Motorola Customer Care, April 20, 2026
Thank you for your continued support and for choosing the Moto G Power line again! We’re glad to hear you’re enjoying the great battery life and that this is your third purchase. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Bad battery
on April 14, 2026
Posted by: Alan king
Gave it a 3 simply because of battery. Love everything else. Have turn off everything thing I can and adjusted all I can think of but this battery drains fast and charged slow. I can simply read news and watch battery drain. And then recharge takes forever. My 4th Motorola phone but it will be my last. Was very happy with other 3. And as I say all but battery on this one. Unfortunately that is one issue that ruins it.
Response from motorola.comBy Mitch, Motorola Customer Care, April 14, 2026
Hi Alan, We’re sorry to hear the battery performance is not meeting your expectations. We understand how frustrating it is when a device drains faster than expected and takes longer to recharge. As we stand behind our products, we would like to have the opportunity to investigate your feedback. We have sent you an email where you can reply.
Written by a customer while visiting motorola.com
Customer Rating
3
Great phone, but has built-in ads
on April 8, 2026
Posted by: Jessica
from Washington State
The phone works well, but there are ads built-in that are hard to turn off, such as an ad for a smart lock screen with no option to decline - only accept or "not now", meaning the ad will come back up later. It also charges very slowly unless you use a 60W charging block, which does not come with the phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 8, 2026
Hi Jessica, Thank you for sharing your feedback, and we're sorry to hear about the frustration caused by the lock screen promotions and charging speed. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
An improved model from 2020.
on April 5, 2026
Posted by: SaltyCoder
from Lawnguyland
Upgraded my old Moto-G Power from 2020 to the 2025 model. Much faster and better picture quality. Many new features. Should be good for another 5 years.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 6, 2026
Hi SaltyCoder, Thank you for sharing your experience! We’re glad to hear that the upgrade to the Moto G Power 2025 has brought faster performance, better camera quality, and new features you enjoy. It’s exciting to know you’re confident it’ll serve you well for years to come. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Nah
on April 1, 2026
Posted by: Duckyruckus
I am having more trouble with this phone than I have had with any other. I reboot it entirely too often because pages stay white screen all the freaking time. It's 5G but acts like it's on dial up. I am ready to send it back.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 2, 2026
Hi Duckyruckus, We're sorry to hear about the difficulties you’re experiencing with your phone. We understand how frustrating it can be when pages don’t load properly or when the device is slowing down. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
1
The battery is better than other moto g phones
on March 31, 2026
Posted by: Moto G power 2025
from Remlap alabama
My fingerprint button is horrible has never worked I've tried everything this is a brand new moto g power 2025 and I can't get help with it ugh
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 1, 2026
We’re sorry to hear about the trouble with the fingerprint sensor on your new Moto G Power 2025. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
2
A Let Down
on March 25, 2026
Posted by: Schmell
I've had my phone for a little over a week now, and I'm pretty disappointed. I have had Samsung phones the last four or five times, so I thought I would try a Motorola phone again. I had a few of these back before the smartphones came out and they were good phones. Trying to use the fingerprint scanner is almost impossible, as it doesn't appear to be big enough. Have never had a phone where I've had a problem with that before this one. And the battery doesn't seem to last any longer than any of the other ones I've had although this one is seems to be bigger than the rest. Don't know if I would ever buy another Motorola again. And, when you have a case on this phone, it's also almost impossible to get the stylus out unless you are poking it with something. Kind of sad all the way around.
Response from motorola.comBy Mitch, Motorola Customer Care, March 31, 2026
Hi Schmell, Thank you for sharing your feedback. We're sorry to hear that your experience with the phone has been frustrating, especially with the fingerprint scanner, battery performance, and stylus accessibility. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email we sent you and reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com