Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 2025 128GB Prepaid - Gray
Average customer rating
3.9
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
74
4 Stars
28
3 Stars
15
2 Stars
15
1 Star
13
83%of customers recommend this product.
(
59 out of
71)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 2025 128GB Prepaid - Gray
Customer Rating
1
Having battery failures with Motorola phones.
on July 21, 2025
Posted by: DetredWingsFan
Had a battery failure and destroyed my phone. The battery expanded which is a sign of an impending Lithium battery failure which can result in a fire or explosion so I immediately ripped the battery out and threw it outside.
Response from motorola.comBy Carlos, Motorola Customer Care, July 22, 2025
Hi DetredWingsFan, We're very sorry to hear about your experience. A swollen battery is indeed a serious safety concern, and you took the right action by removing it and moving it to a safe area. Please avoid using the device further and do not attempt to reuse the battery. We have sent you an email to further assist you with your concern.
Written by a customer while visiting motorola.com
Customer Rating
1
Mine was a LEMON
on July 21, 2025
Posted by: Deb50
from St. Louis, MO
I purchased this model thru my carrier. I worked with it about 2-3 weeks before I realized the issues weren't user error but the fact that it's a lemon. It was too late to return it to them. I exhausted all resources with them and Motorola and now will be paying for it monthly even though it's not good. I've had to buy a low-cost Samsung as I'll now be paying for two phones.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 21, 2025
Hi Deb50, We’re sorry to hear about your experience. This isn’t the experience we want any of our customers to have. We’d like the opportunity to investigate this further and help however we can. Please check the email we’ve sent you so we can continue the conversation and work toward a resolution. Your satisfaction matters to us, and we appreciate you bringing this to our attention.
Written by a customer while visiting motorola.com
Customer Rating
5
Lots of fun!
on July 20, 2025
Posted by: What?
from USA
I am enjoying my Moto G Power 2025. It is nice and big, and handles all my apps smoothly. I use it for streaming movies and playing games.
Response from motorola.comBy Mitch, Motorola Customer Care, July 20, 2025
Thanks so much for your awesome review! We're so glad to hear you're enjoying your Moto G Power 2025, especially for streaming and gaming! It’s great to know the large screen and smooth performance are giving you the fun experience you’re looking for. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Not compatible with Xfinity Mobile!
on July 16, 2025
Posted by: Mofo
from Joliet IL
Why isn't this phone compatible with Xfinity Mobile?
Just ordered the new 2025 Motorola Moto g power and come to find out it's not compatible with my current carrier! This is crazy!
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, July 17, 2025
Hi Dennis, thank you for leaving a short feedback. We're sorry to hear about the problem you are facing with your phone. We have sent you an email to explain further. We can discuss it there.
Written by a customer while visiting motorola.com
Customer Rating
5
A amazing band for your buck
on July 14, 2025
Posted by: Bdschwa
I am very surprised how good this thing is for a mod ranger. Ldac support 144hz screen fast charging and an amazing camera. I originally wanted the new edge but after plays with the g power all day I am completely satisfied. T mobile was out of the edge but I'm actually glad I saved # and got this instead of ordering online. A very solid choice from someone coming from a 2923 razr. Kudos Motorola...
Response from motorola.comBy Carlos, Motorola Customer Care, July 15, 2025
Hi Bdschwa, thank you for sharing your experience. We're glad to hear how impressed you are with your device, especially coming from the 2023 Razr. It’s great to know the performance, display, LDAC support, and camera have exceeded your expectations—and that the G Power turned out to be such a satisfying choice. Sometimes in-store availability leads to unexpected wins. We appreciate your support and will pass your kudos along to the Motorola team. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en
Written by a customer while visiting motorola.com
Customer Rating
5
Nice device
on June 30, 2025
Posted by: Big Steve
I'm happy with the phone. It's way smarter than I am. Loads of options. Had it a week and have all the basic options set up, but there are a lot more to figure out. Battery life is ok. Little slow too recharge. Screen is bright. Very thin and light. Get a good case to protect it. This phone isn't for beginners. Overall nice device.
Response from motorola.comBy Mitch, Motorola Customer Care, June 30, 2025
Thank you for the detailed feedback, Big Steve. We're glad to hear you're enjoying your new device and exploring all the features it offers. It sounds like you're getting the most out of it already! We appreciate your note on battery and charging, and we’ll be sure to pass it along to the team. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great features
on June 30, 2025
Posted by: Koolsee
from Fort Mohave AZ
I bought this phone about 4 months ago great phone
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 30, 2025
Hi Koolsee, Thanks a lot for your positive feedback! We're glad to hear you're enjoying your phone and its features. It's great to know it's been serving you well over the past few months. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
My favorite phoene
on June 26, 2025
Posted by: jchacin
Moto G it's been my phone for years. Best phone ever for me.
Response from motorola.comBy Mitch, Motorola Customer Care, June 27, 2025
Hi Jchacin, Thank you for the kind words! We're so glad to hear the Moto G has been your favorite and trusted phone over the years. Your loyalty means the world to us, and we're proud to keep delivering a phone that works so well for you. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com