Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Average customer rating
4
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
67
4 Stars
21
3 Stars
12
2 Stars
12
1 Star
11
82%of customers recommend this product.
(
51 out of
62)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Customer Rating
3
Issue with Camera coatings
on February 5, 2026
Posted by: GigglesNyu
from Pennsylvania
I'm not the best tech reviewer but I've been getting the Moto G powers for several years now. With this new design where the Camera section sticks out. Id have to say I'm not a fan it makes it much easier for the camera lenses to get scratched and as a mother that needs her phone for everything I don't have the time to take it to be fixed. The lenses aren't broken there is just this film that has scratched off and now all my photos and videos come out blury I do have a phone protector but ts obviously wasnt enough to keep it safe.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 5, 2026
Hi GigglesNyu, We’re sorry to hear about the trouble you’re experiencing with your Moto G Power camera. We'd like this to be checked. We have sent you an email. Please reply to it for further assistance. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
3
Great phone, but has built-in ads
on April 8, 2026
Posted by: Jessica
from Washington State
The phone works well, but there are ads built-in that are hard to turn off, such as an ad for a smart lock screen with no option to decline - only accept or "not now", meaning the ad will come back up later. It also charges very slowly unless you use a 60W charging block, which does not come with the phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 8, 2026
Hi Jessica, Thank you for sharing your feedback, and we're sorry to hear about the frustration caused by the lock screen promotions and charging speed. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Great phone but a lot of weakpoints
on April 29, 2026
Posted by: Tony567
This phone is good it does what It needs to only problems I have there is a couple weaknesses like the camera that needs to be fixed because I drop it accidentally and it cracked one my lens but good phone
Response from motorola.comBy Mitch, Motorola Customer Care, April 29, 2026
Hi Tony567, Thank you for sharing your feedback, and we’re glad to hear you find the phone good overall and meeting your needs. We’re sorry to hear about the camera lens damage. If the camera lens has been physically cracked due to accidental damage, please note that this type of concern is not covered under the standard warranty. However, the device can still be sent in for an out-of-warranty repair. You can submit a repair request here: https://en-emea.support.motorola.com/app/repair-faqs/category/how-submit-repair. We appreciate your honest feedback regarding durability as well, and it will be shared with the relevant team for review.
Written by a customer while visiting motorola.com