Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Average customer rating
4
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
68
4 Stars
23
3 Stars
12
2 Stars
13
1 Star
11
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Customer Rating
5
Superb
on August 4, 2025
Posted by: RCB917
Phanstic Phone.
I was a LG guy for years but when they stopped making cellphone I had to get a different phone maker. I got the Motorola Moto g stylus and fell in love with Motorola phones. This is my first Moto g power and I love it.
I was a LG guy for years but when they stopped making cellphone I had to get a different phone maker. I got the Motorola Moto g stylus and fell in love with Motorola phones. This is my first Moto g power and I love it.
Response from motorola.comBy Mitch, Motorola Customer Care, August 4, 2025
Thank you so much for sharing your experience, RCB917. We’re glad to hear you made the switch and that your Moto G Stylus won you over. It's great to know your first Moto G Power is also living up to your expectations. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Run away from this phone
on July 30, 2025
Posted by: ElongEG
from Spencer Ohio
I got this phone a mo ago and the charging has been a nightmare i call cricket and said i would like a replacement and they told me i would have to send it back to you and will not replace it it has all my data on it and i need to transfer the data before i could send it back to you what am i to do with a phone i cant charge stay away from this phone .....
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, July 31, 2025
Hi ElongEG, We're sorry to hear about the trouble you've experienced with charging and understand how frustrating this must be. We'd like to look into this. We have sent you an email to further help.
Written by a customer while visiting motorola.com
Customer Rating
2
Life in the slow lane
on July 29, 2025
Posted by: Jimbomt
from Great falls Montana
I have had 7 Motorola phones in the last 6 years and have been satisfied with every one of them until buying this one. This phone is extremely slow and cheap made. My Ace 1 had a Snapdragon 7 processor and was very good. My other Motorola Power and Stylus 5 g had the Snapdragon 6 and was okay. The processor in the 2025 Motorola power is way too slow
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, August 3, 2025
Hi Jimbomt, We're sorry to hear that your experience with this phone hasn’t lived up to your expectations, especially after being a loyal Motorola user for many years. We appreciate your continued support and your honest feedback about the performance. We’d like the opportunity to look into this further and better understand your concerns. Please check the email we’ve sent you so we can continue the conversation and explore possible solutions. Thank you again for your feedback, value your loyalty, and we are here to help.
Written by a customer while visiting motorola.com
Customer Rating
4
Good phone, crappy battery
on July 29, 2025
Posted by: Nicole6229
from Michigan
Only giving 4 stars because this phone takes forever to charge and the battery doesn't even last the whole day even with minimal use.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, July 30, 2025
Hi Nicole6229, Thanks for your feedback. We're sorry to hear about the battery and charging problem you are facing. To better assist you, we have sent an email. Please respond to our message.
Written by a customer while visiting motorola.com
Customer Rating
2
Run away from this phone
on July 27, 2025
Posted by: Harliemae
When I first received my phone I thought it was pretty good. All I buy is Motorola phones for cellular system.
I should have known the first night there was something wrong. It was almost 12 hours after plugging the phone into the charger that it finally had accepted the charge. It's not my course and it's not my power supply. My roommate has one of those quick charge phones and lent me his cable and plug-in box. Not even completely dead it still took 10 hours for my phone to completely charge.
I can live with the slow charging what I cannot live with is that the screen is so sensitive that when you were trying to scroll through to find something the phone keeps on opening things that you just went past. I even tried one of those devices with the rubber tip thinking perhaps it's my finger accidentally touching the screen and it was not that. If my 30 days was not up I would send this phone back in a heartbeat.
I enjoy watching YouTube videos this phone is making it a horrible process. I'm going to end up having to eat the price that paid for this so I can purchase a better phone. It's just isn't worth messing with this one. Sometimes just my finger over top of the button will open screens. It reminded me of BMW when they came up with just technology that you can control your sound system through your fingertips without touching the screen. You want the radio turned up you just took your hand and twist it like you would on a regular stereo and you can push buttons in the air and it changes things.
I enjoy watching YouTube videos this phone is making it a horrible process. I'm going to end up having to eat the price that paid for this so I can purchase a better phone. It's just isn't worth messing with this one. Sometimes just my finger over top of the button will open screens. It reminded me of BMW when they came up with just technology that you can control your sound system through your fingertips without touching the screen. You want the radio turned up you just took your hand and twist it like you would on a regular stereo and you can push buttons in the air and it changes things.
Response from motorola.comBy Mitch, Motorola Customer Care, July 27, 2025
Hi Harliemae, We’re sorry to hear about your experience. This isn’t the level of quality we aim to deliver, and we understand how frustrating this must be, especially when you’ve trusted Motorola for your devices. We would like the opportunity to investigate your feedback further and help address the charging and screen sensitivity concerns you've described. Please check the email we’ve sent you so we can continue the conversation in more detail and work toward a resolution. Thank you again for your feedback. Your satisfaction matters to us, and we hope to regain your confidence in Motorola.
Written by a customer while visiting motorola.com
Customer Rating
5
Very good phone for the money.
on July 23, 2025
Posted by: Toto1949
Good phone for the money. Is there better? Yes. And the best cost much more. If you want an over all good phone this is it.
Response from motorola.comBy Carlos, Motorola Customer Care, July 24, 2025
Hi Toto1949, Thank you for your feedback! We're glad to hear you find the phone to be a good value for the money. You're absolutely right, while there may be higher-end options available at a premium price, this model offers a solid balance of performance, features, and affordability. It's designed to meet everyday needs without breaking the bank. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en
Written by a customer while visiting motorola.com
Customer Rating
1
Having battery failures with Motorola phones.
on July 21, 2025
Posted by: DetredWingsFan
Had a battery failure and destroyed my phone. The battery expanded which is a sign of an impending Lithium battery failure which can result in a fire or explosion so I immediately ripped the battery out and threw it outside.
Response from motorola.comBy Carlos, Motorola Customer Care, July 22, 2025
Hi DetredWingsFan, We're very sorry to hear about your experience. A swollen battery is indeed a serious safety concern, and you took the right action by removing it and moving it to a safe area. Please avoid using the device further and do not attempt to reuse the battery. We have sent you an email to further assist you with your concern.
Written by a customer while visiting motorola.com
Customer Rating
1
Mine was a LEMON
on July 21, 2025
Posted by: Deb50
from St. Louis, MO
I purchased this model thru my carrier. I worked with it about 2-3 weeks before I realized the issues weren't user error but the fact that it's a lemon. It was too late to return it to them. I exhausted all resources with them and Motorola and now will be paying for it monthly even though it's not good. I've had to buy a low-cost Samsung as I'll now be paying for two phones.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 21, 2025
Hi Deb50, We’re sorry to hear about your experience. This isn’t the experience we want any of our customers to have. We’d like the opportunity to investigate this further and help however we can. Please check the email we’ve sent you so we can continue the conversation and work toward a resolution. Your satisfaction matters to us, and we appreciate you bringing this to our attention.
Written by a customer while visiting motorola.com