Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Average customer rating
4.1
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
64
4 Stars
19
3 Stars
10
2 Stars
9
1 Star
8
86%of customers recommend this product.
(
48 out of
56)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Customer Rating
1
Gorilla Glass?
on June 8, 2025
Posted by: Goodbye_Moto
My Samsung Note 9 lasted 7+ years of drops, water submersion, and general daily abuse. I decided to try the Moto G Power as a budget friendly replacement. Within a week, I dropped it about 3 feet onto concrete and the screen absolutely shattered. It felt like a cheap phone and one drop proves it was a cheap phone. The phone is now in the garbage
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2025
We’re sorry to hear about the damage to your phone. We know how frustrating it is to experience a screen break like that. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
Written by a customer while visiting motorola.com
Customer Rating
3
Good phone; terrible ringtone selections.
on September 24, 2025
Posted by: Kodiak
The Moto G Power 2025 is a real nice phone. I wish it had some of the old ringtones and notifications that I had with my retired Motorola phone. For those who want free ringtones, I found the following website: https://meloboom.com/en
Response from motorola.comBy Mitch, Motorola Customer Care, September 25, 2025
Hi Kodiak, Thank you for your feedback! We’re glad to hear you’re enjoying your phone. We understand that ringtone options are important, and we appreciate your suggestion about the older tones. You can also explore additional ringtones and notifications through the Google Play Store or compatible websites, as you mentioned. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Nice phone
on December 25, 2025
Posted by: Sleepout1
Nice phone for the money, but it's a nightmare transferring everything from old phone to new phone. Omg we're literally into the second day trying to fix things.
Response from motorola.comBy Mitch, Motorola Customer Care, December 26, 2025
Hi Sleepout1, Thank you for sharing your experience. We're sorry to hear that transferring your data has been so challenging. To help make the process easier, please follow this link for step-by-step guidance on using Motorola’s transfer tools: https://en-us.support.motorola.com/app/utils/guided_assistant/g_id/2683. This guide walks you through moving contacts, messages, photos, and apps from your old device to your new one.
Written by a customer while visiting motorola.com
Customer Rating
1
Not compatible with Xfinity Mobile!
on July 16, 2025
Posted by: Mofo
from Joliet IL
Why isn't this phone compatible with Xfinity Mobile?
Just ordered the new 2025 Motorola Moto g power and come to find out it's not compatible with my current carrier! This is crazy!
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, July 17, 2025
Hi Dennis, thank you for leaving a short feedback. We're sorry to hear about the problem you are facing with your phone. We have sent you an email to explain further. We can discuss it there.
Written by a customer while visiting motorola.com
Customer Rating
3
Run away from this phone
on July 30, 2025
Posted by: ElongEG
from Spencer Ohio
I got this phone a mo ago and the charging has been a nightmare i call cricket and said i would like a replacement and they told me i would have to send it back to you and will not replace it it has all my data on it and i need to transfer the data before i could send it back to you what am i to do with a phone i cant charge stay away from this phone .....
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, July 31, 2025
Hi ElongEG, We're sorry to hear about the trouble you've experienced with charging and understand how frustrating this must be. We'd like to look into this. We have sent you an email to further help.
Written by a customer while visiting motorola.com
Customer Rating
5
It's cool
on November 22, 2025
Posted by: Retirdbadboy
from Cleburne Texas
It was all right until Google snippets got me hacked on Facebook Facebook is bad
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 25, 2025
Thank you for sharing your experience, Retirdbadboy. We’re glad to hear the phone has been working well for you. Regarding what happened with your Facebook account, that sounds frustrating. While we don’t manage third-party platforms, we recommend updating your Facebook password, turning on two-factor authentication, and reviewing recent login activity for added security. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Don't buy this phone
on June 20, 2025
Posted by: Smallest
I bought this phone about a month ago and I've had problems with it consistently somebody keeps hacking my Gmail they're changing all of her settings through the Bluetooth button
Response from motorola.comBy Carlos, Motorola Customer Care, June 20, 2025
Thank you for contacting us. I'm sorry to hear about the ongoing issues you've been experiencing. That sounds very concerning, and we take reports like this seriously. As we stand behind our products, we would like to investigate your feedback further. We have sent you an email to further help you with this. We can discuss it there.
Written by a customer while visiting motorola.com
Customer Rating
5
Good
on October 21, 2025
Posted by: Swagman
from Aurora, Colorado
Bought 3 DayZ ago and it's a good phone I love it.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 22, 2025
Thank you for your positive feedback, Swagman. We’re happy to hear you’re enjoying your new phone. We hope it continues to meet your expectations! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com