Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Average customer rating
4
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
66
4 Stars
20
3 Stars
12
2 Stars
10
1 Star
10
83%of customers recommend this product.
(
50 out of
60)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Customer Rating
2
Run away from this phone
on July 27, 2025
Posted by: Harliemae
When I first received my phone I thought it was pretty good. All I buy is Motorola phones for cellular system.
I should have known the first night there was something wrong. It was almost 12 hours after plugging the phone into the charger that it finally had accepted the charge. It's not my course and it's not my power supply. My roommate has one of those quick charge phones and lent me his cable and plug-in box. Not even completely dead it still took 10 hours for my phone to completely charge.
I can live with the slow charging what I cannot live with is that the screen is so sensitive that when you were trying to scroll through to find something the phone keeps on opening things that you just went past. I even tried one of those devices with the rubber tip thinking perhaps it's my finger accidentally touching the screen and it was not that. If my 30 days was not up I would send this phone back in a heartbeat.
I enjoy watching YouTube videos this phone is making it a horrible process. I'm going to end up having to eat the price that paid for this so I can purchase a better phone. It's just isn't worth messing with this one. Sometimes just my finger over top of the button will open screens. It reminded me of BMW when they came up with just technology that you can control your sound system through your fingertips without touching the screen. You want the radio turned up you just took your hand and twist it like you would on a regular stereo and you can push buttons in the air and it changes things.
I enjoy watching YouTube videos this phone is making it a horrible process. I'm going to end up having to eat the price that paid for this so I can purchase a better phone. It's just isn't worth messing with this one. Sometimes just my finger over top of the button will open screens. It reminded me of BMW when they came up with just technology that you can control your sound system through your fingertips without touching the screen. You want the radio turned up you just took your hand and twist it like you would on a regular stereo and you can push buttons in the air and it changes things.
Response from motorola.comBy Mitch, Motorola Customer Care, July 27, 2025
Hi Harliemae, We’re sorry to hear about your experience. This isn’t the level of quality we aim to deliver, and we understand how frustrating this must be, especially when you’ve trusted Motorola for your devices. We would like the opportunity to investigate your feedback further and help address the charging and screen sensitivity concerns you've described. Please check the email we’ve sent you so we can continue the conversation in more detail and work toward a resolution. Thank you again for your feedback. Your satisfaction matters to us, and we hope to regain your confidence in Motorola.
Written by a customer while visiting motorola.com
Customer Rating
2
Disappointed in Purchase
on October 21, 2025
Posted by: MsJoyce
I used phone for 2 weeks but it would turn off and jump to other screens when I was trying to text or email. Sent phone back to Moto. It was returned to me as"repaired" but I have not switched back to it yet.
My excitement over 2025 Moto has wanted and I'm using my Moto 2024 currently. Would have preferred phone replaced with new or not sent back to me. It's not good to buy new phone and it does not work well in first few days.
My excitement over 2025 Moto has wanted and I'm using my Moto 2024 currently. Would have preferred phone replaced with new or not sent back to me. It's not good to buy new phone and it does not work well in first few days.
Response from motorola.comBy Mitch, Motorola Customer Care, October 21, 2025
Hi MsJoyce, We’re very sorry to hear about the difficulties you experienced with your Moto 2025 device. We understand how frustrating it can be to have a new phone not perform as expected. We would like the opportunity to investigate your feedback further and work toward a resolution. Please check the email we’ve sent you so we can continue this conversation and assist you in the best way possible.
Written by a customer while visiting motorola.com
Customer Rating
5
Owner
on October 25, 2025
Posted by: Hatman
from St. Louis, Mo.
I love my moto phone. Great features. Would recommend this product
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 27, 2025
Hi Hatman, We’re glad to hear that you’re enjoying your Moto phone and its features. We appreciate your recommendation and support! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
I like it
on November 2, 2025
Posted by: Anonymous
So far this phone has been a good purchase, it seems to be all around a little better than the 2023 moto g power that this one has replaced . It serves this old farmer well enough I reckon.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 3, 2025
Hi Old nig, We’re glad to hear your new phone is serving you well and that you’re enjoying the improvements over the previous model! Thank you for sharing your experience, and we hope it continues to meet your needs every day. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Something Is Missing
on November 13, 2025
Posted by: SPARCO
Phone is good but... always clock display on screen feature not available I'm very disappoint because it's feature available on 2016 phone but not 2025 why and more thing is missing in this phone need smallest led for using the charging, msg, app notifications etc.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 16, 2025
Thank you for sharing your feedback, SPARCO. We’re glad to hear you’re enjoying the phone overall, and we appreciate your input on the always-on clock and notification features. Your suggestions are valuable and will be shared with our product team for future consideration. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great phone ,but not so much for phone protection
on December 7, 2025
Posted by: JackG4976
from Brighton, Ma
I purchased my Motorola g 2025 and love it ,but im baffled as to why it doesn't come with a charger block for the c cord ,and doesn't come with a protective case ., cause the phone basically slides out of the box upon opening it. It seems the protective case is hard to find if not in same stoee purchase was made wich is what im going through two months having my phone .
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 7, 2025
Thank you for sharing your feedback, JackG4976. We’re glad to hear you’re enjoying your phone. We understand your concern regarding the charger and protective case. While some accessories are sold separately, we appreciate your note and understand the importance of protection. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Barely usable.
on December 20, 2025
Posted by: Miacor
It was free, it's brand new and the screen is nice but speeds are terrible and it's nearly impossible to use sometimes. I've just given up trying to use it for the most mundane task because it craps its brains out and restarts whole pages deleting what I've typed. Hard to believe I was even able to write this review.
Response from motorola.comBy Jess, Motorola Customer Care, December 22, 2025
I am truly sorry to hear about the frustration you've experienced. It is disappointing when a new device makes even mundane tasks feel impossible, and I appreciate your patience in getting this review written.
We want to help resolve these performance problems for you. I will send an email to the address associated with your profile shortly so we can investigate this further and assist you.
We want to help resolve these performance problems for you. I will send an email to the address associated with your profile shortly so we can investigate this further and assist you.
Written by a customer while visiting motorola.com
Customer Rating
5
My favorite phoene
on June 26, 2025
Posted by: jchacin
Moto G it's been my phone for years. Best phone ever for me.
Response from motorola.comBy Mitch, Motorola Customer Care, June 27, 2025
Hi Jchacin, Thank you for the kind words! We're so glad to hear the Moto G has been your favorite and trusted phone over the years. Your loyalty means the world to us, and we're proud to keep delivering a phone that works so well for you. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com