Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Average customer rating
4.1
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
64
4 Stars
19
3 Stars
10
2 Stars
9
1 Star
8
86%of customers recommend this product.
(
48 out of
56)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Customer Rating
2
Run away from this phone
on July 27, 2025
Posted by: Harliemae
When I first received my phone I thought it was pretty good. All I buy is Motorola phones for cellular system.
I should have known the first night there was something wrong. It was almost 12 hours after plugging the phone into the charger that it finally had accepted the charge. It's not my course and it's not my power supply. My roommate has one of those quick charge phones and lent me his cable and plug-in box. Not even completely dead it still took 10 hours for my phone to completely charge.
I can live with the slow charging what I cannot live with is that the screen is so sensitive that when you were trying to scroll through to find something the phone keeps on opening things that you just went past. I even tried one of those devices with the rubber tip thinking perhaps it's my finger accidentally touching the screen and it was not that. If my 30 days was not up I would send this phone back in a heartbeat.
I enjoy watching YouTube videos this phone is making it a horrible process. I'm going to end up having to eat the price that paid for this so I can purchase a better phone. It's just isn't worth messing with this one. Sometimes just my finger over top of the button will open screens. It reminded me of BMW when they came up with just technology that you can control your sound system through your fingertips without touching the screen. You want the radio turned up you just took your hand and twist it like you would on a regular stereo and you can push buttons in the air and it changes things.
I enjoy watching YouTube videos this phone is making it a horrible process. I'm going to end up having to eat the price that paid for this so I can purchase a better phone. It's just isn't worth messing with this one. Sometimes just my finger over top of the button will open screens. It reminded me of BMW when they came up with just technology that you can control your sound system through your fingertips without touching the screen. You want the radio turned up you just took your hand and twist it like you would on a regular stereo and you can push buttons in the air and it changes things.
Response from motorola.comBy Mitch, Motorola Customer Care, July 27, 2025
Hi Harliemae, We’re sorry to hear about your experience. This isn’t the level of quality we aim to deliver, and we understand how frustrating this must be, especially when you’ve trusted Motorola for your devices. We would like the opportunity to investigate your feedback further and help address the charging and screen sensitivity concerns you've described. Please check the email we’ve sent you so we can continue the conversation in more detail and work toward a resolution. Thank you again for your feedback. Your satisfaction matters to us, and we hope to regain your confidence in Motorola.
Written by a customer while visiting motorola.com
Customer Rating
2
Barely usable.
on December 20, 2025
Posted by: Miacor
It was free, it's brand new and the screen is nice but speeds are terrible and it's nearly impossible to use sometimes. I've just given up trying to use it for the most mundane task because it craps its brains out and restarts whole pages deleting what I've typed. Hard to believe I was even able to write this review.
Response from motorola.comBy Jess, Motorola Customer Care, December 22, 2025
I am truly sorry to hear about the frustration you've experienced. It is disappointing when a new device makes even mundane tasks feel impossible, and I appreciate your patience in getting this review written.
We want to help resolve these performance problems for you. I will send an email to the address associated with your profile shortly so we can investigate this further and assist you.
We want to help resolve these performance problems for you. I will send an email to the address associated with your profile shortly so we can investigate this further and assist you.
Written by a customer while visiting motorola.com
Customer Rating
5
My favorite phoene
on June 26, 2025
Posted by: jchacin
Moto G it's been my phone for years. Best phone ever for me.
Response from motorola.comBy Mitch, Motorola Customer Care, June 27, 2025
Hi Jchacin, Thank you for the kind words! We're so glad to hear the Moto G has been your favorite and trusted phone over the years. Your loyalty means the world to us, and we're proud to keep delivering a phone that works so well for you. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Motorola giving me motivation
on September 20, 2025
Posted by: Murdawg78
from Albuquerque, New Mexico
I'm a huge fan of the Motorola brand phones, I have been a huge fan for about three years now. But before that I understood that Motorola phones were definitely the up and coming phone for the masses. I was at that time actually using the Pulse One brand phones because I was enamored by the memory and how powerful their flagship phone was. I don't remember exactly when it was but I am the one person that everyone comes to with phone questions and they are very interested in what phone I would pair them with because of the success I have had over and over again with my on the money recommendations. I remember my girlfriend was stressed out because she really needed a good reliable phone that was easy enough to use but not so complicated that she would feel helpless with it. She asked me kinda in passing. But I had actually just got to use the Moto G stylus 2024 and I was blown away with the amount of power the RAM was more than just about anything else on the market for the same price! Then I told her she would be able to have all the music she had on her old phone but without a expensive memory card. She looked at me like I was messing with her. She ended up getting that phone and I was impressed that she was pleased with it and actually still likes it so much that she is afraid to get a new phone because she doesn't believe that it's going to be as nice and as easy to use. She is convinced that this phone was some kind of mistake. Lol. I also have gotten Motorola and I have switched my friend group of around 11 people and working on my family because they all come to me when they can't figure something out on the super expensive phones they use to buy to try to impress me. Not any more they're sharing the News that Motorola is putting out about the incredible phone that is expected in 2026, and I already know about it. But I think it's nice to have us all getting great phones and enjoying everything about them. I don't think I will be able to get the new Motorola that is coming in 2026 because of the price of everything else in my life kinda sad about that because I am disabled and your phones are what keeps me feeling relivent because all the knowledge I have surrounding them. Helps me socialize with people and keep My friends and family close. I hope I'm able to come up with something so I can keep the Joy that your phones have given me. Thank you for everything.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 21, 2025
Hi Murdawg78, Thank you so much for sharing your story and your loyalty to Motorola! We’re thrilled to hear how our phones have made such a positive impact on your life, from helping your friends and family find the right device to keeping you connected and engaged. It’s wonderful to know that the Moto G Stylus 2024 and other Motorola devices have exceeded your expectations and made technology more enjoyable and accessible. We truly appreciate your support and enthusiasm for our upcoming devices as well. Your feedback and passion mean a lot to us, and we hope to continue bringing you innovation, performance, and joy in the years to come. Thank you for being such a valued member of the Motorola community! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Lots of fun!
on July 20, 2025
Posted by: What?
from USA
I am enjoying my Moto G Power 2025. It is nice and big, and handles all my apps smoothly. I use it for streaming movies and playing games.
Response from motorola.comBy Mitch, Motorola Customer Care, July 20, 2025
Thanks so much for your awesome review! We're so glad to hear you're enjoying your Moto G Power 2025, especially for streaming and gaming! It’s great to know the large screen and smooth performance are giving you the fun experience you’re looking for. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Phone!
on October 3, 2025
Posted by: Mara
from Virginia
I just got the phone a week ago. So far has work very smooth, camera is very good. Is fast as well.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 6, 2025
Thank you for sharing your experience, Mara. We’re glad to hear your new Motorola phone has been smooth, fast, and that you’re enjoying the camera quality. We appreciate you choosing Motorola and hope you continue to enjoy your device. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome smartphone
on February 23, 2026
Posted by: Bugiardo
I have been a Motorola fan since I bought my first Motorola g stylus a few years back and I won't trade it for any other smartphones!...
I love it's feature gadgets like the flash, camara and the leather case so easy and convenient to use like no other smartphones!...
Yes, I highly recommend the Motorola smartphone!...
I love it's feature gadgets like the flash, camara and the leather case so easy and convenient to use like no other smartphones!...
Yes, I highly recommend the Motorola smartphone!...
Response from motorola.comBy Mitch, Motorola Customer Care, February 23, 2026
Hi Bugiardo, Thank you so much for your kind words! We’re thrilled to hear that you’ve been a loyal Motorola fan and that you’re enjoying the features and convenience of your smartphone. Your recommendation means a lot to us, and we’re glad our devices continue to meet your expectations. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Life in the slow lane
on July 29, 2025
Posted by: Jimbomt
from Great falls Montana
I have had 7 Motorola phones in the last 6 years and have been satisfied with every one of them until buying this one. This phone is extremely slow and cheap made. My Ace 1 had a Snapdragon 7 processor and was very good. My other Motorola Power and Stylus 5 g had the Snapdragon 6 and was okay. The processor in the 2025 Motorola power is way too slow
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, August 3, 2025
Hi Jimbomt, We're sorry to hear that your experience with this phone hasn’t lived up to your expectations, especially after being a loyal Motorola user for many years. We appreciate your continued support and your honest feedback about the performance. We’d like the opportunity to look into this further and better understand your concerns. Please check the email we’ve sent you so we can continue the conversation and explore possible solutions. Thank you again for your feedback, value your loyalty, and we are here to help.
Written by a customer while visiting motorola.com