Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Average customer rating
4.1
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
64
4 Stars
19
3 Stars
10
2 Stars
9
1 Star
8
86%of customers recommend this product.
(
48 out of
56)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Customer Rating
4
Good phone.
on October 21, 2025
Posted by: Gustavo
I had it for about a month. Everything good so far, I wish it had more ringing tones, also a free and nice workout app like any other phone offers.
Response from motorola.comBy Mitch, Motorola Customer Care, October 21, 2025
Thank you for sharing your feedback, Gustavo. We’re glad to hear that you’re enjoying your phone so far. We appreciate your suggestions regarding additional ringtones and workout apps, and we’ll share this feedback with our team for consideration in future updates. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Having battery failures with Motorola phones.
on July 21, 2025
Posted by: DetredWingsFan
Had a battery failure and destroyed my phone. The battery expanded which is a sign of an impending Lithium battery failure which can result in a fire or explosion so I immediately ripped the battery out and threw it outside.
Response from motorola.comBy Carlos, Motorola Customer Care, July 22, 2025
Hi DetredWingsFan, We're very sorry to hear about your experience. A swollen battery is indeed a serious safety concern, and you took the right action by removing it and moving it to a safe area. Please avoid using the device further and do not attempt to reuse the battery. We have sent you an email to further assist you with your concern.
Written by a customer while visiting motorola.com
Customer Rating
2
Terrible video processing. Pictures suck.
on August 21, 2025
Posted by: Ken77
Pictures/ video processing absolutely suck. If you take a picture of a printed sign or page and try to enlarge image it becomes almost unreadable. Might be worst video I have ever seen and I started with the original slide out keyboard Droid. Sound is kind of tiny to my ears but others seemed to think it was acceptable.
Wouldn't recommend phone because of absolutely terrible picture processing. Probably android 15 fault but makes phone unacceptable to me.
Wouldn't recommend phone because of absolutely terrible picture processing. Probably android 15 fault but makes phone unacceptable to me.
Response from motorola.comBy Carlos, Motorola Customer Care, August 22, 2025
Hi Ken77, Thank you for your feedback. We're sorry to hear about your experience with the camera and video quality. That’s certainly not the experience we aim to deliver. To better assist you, we have sent you an email. We'll be waiting for your response.
Written by a customer while visiting motorola.com
Customer Rating
2
Disappointed in Purchase
on October 21, 2025
Posted by: MsJoyce
I used phone for 2 weeks but it would turn off and jump to other screens when I was trying to text or email. Sent phone back to Moto. It was returned to me as"repaired" but I have not switched back to it yet.
My excitement over 2025 Moto has wanted and I'm using my Moto 2024 currently. Would have preferred phone replaced with new or not sent back to me. It's not good to buy new phone and it does not work well in first few days.
My excitement over 2025 Moto has wanted and I'm using my Moto 2024 currently. Would have preferred phone replaced with new or not sent back to me. It's not good to buy new phone and it does not work well in first few days.
Response from motorola.comBy Mitch, Motorola Customer Care, October 21, 2025
Hi MsJoyce, We’re very sorry to hear about the difficulties you experienced with your Moto 2025 device. We understand how frustrating it can be to have a new phone not perform as expected. We would like the opportunity to investigate your feedback further and work toward a resolution. Please check the email we’ve sent you so we can continue this conversation and assist you in the best way possible.
Written by a customer while visiting motorola.com
Customer Rating
5
Owner
on October 25, 2025
Posted by: Hatman
from St. Louis, Mo.
I love my moto phone. Great features. Would recommend this product
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 27, 2025
Hi Hatman, We’re glad to hear that you’re enjoying your Moto phone and its features. We appreciate your recommendation and support! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
I like it
on November 2, 2025
Posted by: Anonymous
So far this phone has been a good purchase, it seems to be all around a little better than the 2023 moto g power that this one has replaced . It serves this old farmer well enough I reckon.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 3, 2025
Hi Old nig, We’re glad to hear your new phone is serving you well and that you’re enjoying the improvements over the previous model! Thank you for sharing your experience, and we hope it continues to meet your needs every day. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Something Is Missing
on November 13, 2025
Posted by: SPARCO
Phone is good but... always clock display on screen feature not available I'm very disappoint because it's feature available on 2016 phone but not 2025 why and more thing is missing in this phone need smallest led for using the charging, msg, app notifications etc.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 16, 2025
Thank you for sharing your feedback, SPARCO. We’re glad to hear you’re enjoying the phone overall, and we appreciate your input on the always-on clock and notification features. Your suggestions are valuable and will be shared with our product team for future consideration. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great phone ,but not so much for phone protection
on December 7, 2025
Posted by: JackG4976
from Brighton, Ma
I purchased my Motorola g 2025 and love it ,but im baffled as to why it doesn't come with a charger block for the c cord ,and doesn't come with a protective case ., cause the phone basically slides out of the box upon opening it. It seems the protective case is hard to find if not in same stoee purchase was made wich is what im going through two months having my phone .
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 7, 2025
Thank you for sharing your feedback, JackG4976. We’re glad to hear you’re enjoying your phone. We understand your concern regarding the charger and protective case. While some accessories are sold separately, we appreciate your note and understand the importance of protection. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com