Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Average customer rating
4
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
66
4 Stars
20
3 Stars
12
2 Stars
10
1 Star
10
83%of customers recommend this product.
(
50 out of
60)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Customer Rating
5
Great upgrade
on December 19, 2025
Posted by: ArnoldMotoGPower2025
Wife and I have had these for about a month. Upgraded from Moto G Power 2020 that were still working pretty good but these were noticeably better. I don't know how much of the improvement was due to the phone and how much was due to the updated software but in any case we are happy. Hard to beat Motorola phones for economical phones that work great.
Response from motorola.comBy Mitch, Motorola Customer Care, December 21, 2025
Thank you for sharing your feedback, ArnoldMotoGPower2025. We’re glad to hear you’re enjoying the stylus and your new phone overall. We appreciate your input regarding responsiveness, as it helps us improve future products and support. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Battery Life
on April 18, 2026
Posted by: Moto junkie
This the 3rd purchase of a Moto G Power phone. They are great phones.
Response from motorola.comBy Mitch, Motorola Customer Care, April 20, 2026
Thank you for your continued support and for choosing the Moto G Power line again! We’re glad to hear you’re enjoying the great battery life and that this is your third purchase. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Horrible speaker phone quality
on August 13, 2025
Posted by: NAN72
Since I got the phone I am getting sick of hearing others on the other end telling me that they can’t hear me. The sound quality is not good either. Not sure if the speaker is shot. The photo quality is not the greatest either. So I am not a fan, it seems to be a waste of money.
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
Hi NAN72, We’re sorry to hear about the difficulties you’re experiencing with the speakerphone and camera quality. We understand how important clear calls and good photos are, and we’d like to help. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
A amazing band for your buck
on July 14, 2025
Posted by: Bdschwa
I am very surprised how good this thing is for a mod ranger. Ldac support 144hz screen fast charging and an amazing camera. I originally wanted the new edge but after plays with the g power all day I am completely satisfied. T mobile was out of the edge but I'm actually glad I saved # and got this instead of ordering online. A very solid choice from someone coming from a 2923 razr. Kudos Motorola...
Response from motorola.comBy Carlos, Motorola Customer Care, July 15, 2025
Hi Bdschwa, thank you for sharing your experience. We're glad to hear how impressed you are with your device, especially coming from the 2023 Razr. It’s great to know the performance, display, LDAC support, and camera have exceeded your expectations—and that the G Power turned out to be such a satisfying choice. Sometimes in-store availability leads to unexpected wins. We appreciate your support and will pass your kudos along to the Motorola team. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en
Written by a customer while visiting motorola.com
Customer Rating
2
Very very disappointing and very breakable
on October 3, 2025
Posted by: Ssst
I have owned several Motorola phones, including a previousg power and a g stylus and this is by far the worst phone I have ever owned. It looks great but one drop and I cracked the supposed gorilla glass and it has only splintered from there. The gpower I owned before lasted FOREVER . This one , same as any other phone I've had. Meh. I have had to charge in the middle of the day many many times. It's glitchy. It crashes. I loved my old gpower and my stylus too. But this one ? Quality has gone WAY down.
Response from motorola.comBy Mitch, Motorola Customer Care, October 7, 2025
Hi Ssst, We’re sorry to hear about your experience with your device and understand your frustration. It’s disappointing when a device doesn’t meet your expectations in durability, battery performance, and stability, especially when you’ve had positive experiences with previous Motorola phones. While we do not cover physical damage under warranty, you may consider having your device repaired for a fee. You can view your repair options and find more information here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
Written by a customer while visiting motorola.com
Customer Rating
4
Good phone.
on October 21, 2025
Posted by: Gustavo
I had it for about a month. Everything good so far, I wish it had more ringing tones, also a free and nice workout app like any other phone offers.
Response from motorola.comBy Mitch, Motorola Customer Care, October 21, 2025
Thank you for sharing your feedback, Gustavo. We’re glad to hear that you’re enjoying your phone so far. We appreciate your suggestions regarding additional ringtones and workout apps, and we’ll share this feedback with our team for consideration in future updates. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Having battery failures with Motorola phones.
on July 21, 2025
Posted by: DetredWingsFan
Had a battery failure and destroyed my phone. The battery expanded which is a sign of an impending Lithium battery failure which can result in a fire or explosion so I immediately ripped the battery out and threw it outside.
Response from motorola.comBy Carlos, Motorola Customer Care, July 22, 2025
Hi DetredWingsFan, We're very sorry to hear about your experience. A swollen battery is indeed a serious safety concern, and you took the right action by removing it and moving it to a safe area. Please avoid using the device further and do not attempt to reuse the battery. We have sent you an email to further assist you with your concern.
Written by a customer while visiting motorola.com
Customer Rating
2
Terrible video processing. Pictures suck.
on August 21, 2025
Posted by: Ken77
Pictures/ video processing absolutely suck. If you take a picture of a printed sign or page and try to enlarge image it becomes almost unreadable. Might be worst video I have ever seen and I started with the original slide out keyboard Droid. Sound is kind of tiny to my ears but others seemed to think it was acceptable.
Wouldn't recommend phone because of absolutely terrible picture processing. Probably android 15 fault but makes phone unacceptable to me.
Wouldn't recommend phone because of absolutely terrible picture processing. Probably android 15 fault but makes phone unacceptable to me.
Response from motorola.comBy Carlos, Motorola Customer Care, August 22, 2025
Hi Ken77, Thank you for your feedback. We're sorry to hear about your experience with the camera and video quality. That’s certainly not the experience we aim to deliver. To better assist you, we have sent you an email. We'll be waiting for your response.
Written by a customer while visiting motorola.com