Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Average customer rating
4
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
66
4 Stars
20
3 Stars
12
2 Stars
10
1 Star
10
83%of customers recommend this product.
(
50 out of
60)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Customer Rating
4
Does every bit of the job I ask it to.
on October 14, 2025
Posted by: Sagrilarus
from Deep in the bosom of suburbia
A great upgrade from the Moto G Power 2021 that I replaced. The move of materials from one phone to the other on startup was almost eerie in its completeness. The days of needing to back up your IMs or other data are gone.
Similar in concept to my old phone but everything is quicker and more responsive. I've had two transition challenges -- the headphone jack in on the bottom now, which is fine, but I always pick up the phone upside-down because of it; and it's a bit top-heavy so I've needed to change my grip to hold it securely, one finger up the back of it.
I'm not sleeving it because its body have a nice grippy surface that doesn't want to slip out of my hands when I'm using it. Given the price if I break it early I'm not too concerned.
I have about zero fingerprints because I'm old and work with firewood all the time. This phone detects my weak fingerprints like a champ, so I've turned off face recognition. No inadvertent opens, and super-easy intentional opens. A great sensor for that which I'm not used to having on ANY device let alone my phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 14, 2025
Hi Sagrilarus, Thank you for taking the time to share such detailed feedback! We’re thrilled to hear that your new phone has exceeded your expectations and made the transition from your Moto G Power seamless. It’s great to know you’re enjoying the responsive performance, the fingerprint sensor, and the overall design. We appreciate your insights and hope you continue enjoying your Motorola device for a long time! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
1
JUNK
on November 25, 2025
Posted by: Upset customer
I bought this moto g power 6 months ago and I can't charge it with a cord anymore. Keeps telling me the charger is wet. I can't connect anything to the Bluetooth anymore either. Can't screen cast anymore as well. Now I have to spend hundreds more on another new phone.
Response from motorola.comBy Mitch, Motorola Customer Care, November 25, 2025
We're sorry to hear about the trouble you’re experiencing with your phone. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Good phone, crappy battery
on July 29, 2025
Posted by: Nicole6229
from Michigan
Only giving 4 stars because this phone takes forever to charge and the battery doesn't even last the whole day even with minimal use.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, July 30, 2025
Hi Nicole6229, Thanks for your feedback. We're sorry to hear about the battery and charging problem you are facing. To better assist you, we have sent an email. Please respond to our message.
Written by a customer while visiting motorola.com
Customer Rating
4
Overall gets the job done but some minor issues
on September 5, 2025
Posted by: Archibald H.
Bought this when the screen delaminated on my previous Moto Power model and it became no longer safe to use. However, the included charging method causes the phone to overheat. Battery life is as advertised however. Perfectly serviceable.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 7, 2025
Thank you for sharing your experience with us, Archibald. We're glad to hear that your phone is meeting your needs overall, though we’re sorry to learn about the concern you’ve noticed with charging and overheating. We’d like to look into this further to ensure everything is working as expected. Please check the email we’ve sent you so we can continue the conversation.
Written by a customer while visiting motorola.com
Customer Rating
2
Takes forever to charge
on June 19, 2025
Posted by: DoleyDColey
from Indiana
I bought this phone a couple months ago and it takes forever to charge. I tried different chargers and nothing works.
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, June 20, 2025
Thanks for reaching out, and I’m sorry to hear about the charging problem. As we stand behind our products, we would like to investigate your feedback further. We have sent you an email to further assist you.
Written by a customer while visiting motorola.com
Customer Rating
1
Mine was a LEMON
on July 21, 2025
Posted by: Deb50
from St. Louis, MO
I purchased this model thru my carrier. I worked with it about 2-3 weeks before I realized the issues weren't user error but the fact that it's a lemon. It was too late to return it to them. I exhausted all resources with them and Motorola and now will be paying for it monthly even though it's not good. I've had to buy a low-cost Samsung as I'll now be paying for two phones.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 21, 2025
Hi Deb50, We’re sorry to hear about your experience. This isn’t the experience we want any of our customers to have. We’d like the opportunity to investigate this further and help however we can. Please check the email we’ve sent you so we can continue the conversation and work toward a resolution. Your satisfaction matters to us, and we appreciate you bringing this to our attention.
Written by a customer while visiting motorola.com
Customer Rating
1
Google play services
on January 27, 2026
Posted by: Mathiang Manyok
Google account aprompt email address to security I
Response from motorola.comBy Mitch, Motorola Customer Care, January 27, 2026
Hi Mathiang, We're sorry to hear you’re experiencing this with Google Play Services. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Fantastic phone
on November 6, 2025
Posted by: Ed 2025
I replaced my iPhone SE with the Moto g power 2025. It has been a pleasant surprise. Transitioning from Apple to Google platforms was easier than I had imagined. The phone itself functionality exceeds my expectations. Google is a solid performance for my needs. The camera is definitely a highlight. I have captured some beautiful memories with it's as advertised abilities. Fantastic job to the Motorola team well beyond design at its reasonable pricing.
Response from motorola.comBy Mitch, Motorola Customer Care, November 6, 2025
Thank you for taking the time to share your experience, Ed. We’re thrilled to hear that your transition from Apple to Google went smoothly and that your Moto G Power 2025 is exceeding your expectations. It’s great to know the camera and overall performance have helped you capture beautiful memories. Your kind words mean a lot to our team, and we’re glad you’re enjoying your device! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com