Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Average customer rating
4
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
67
4 Stars
21
3 Stars
12
2 Stars
12
1 Star
11
82%of customers recommend this product.
(
51 out of
62)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Customer Rating
5
Bullfrog green
on September 5, 2025
Posted by: Macfrog65
I'm able to do voice to text with this phone this phone's a lot better than the razor and comes in my favorite color green
Response from motorola.comBy Mitch, Motorola Customer Care, September 7, 2025
Hi Macfrog65, We’re glad to hear you’re enjoying your new phone, especially the voice-to-text feature and the Bullfrog Green color. It’s great to know it’s working out better for you than your previous device. Thank you for sharing your feedback! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Love Motorola
on October 9, 2025
Posted by: DebT
from Michigan
I bought this phone a couple of months ago and so far it is very similar to other Motorola phones I have had. The onlhy part I don't like is having the fingerprint sensor on the power button.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 9, 2025
Hi DebT, Thank you for sharing your feedback and for being a loyal Motorola user. We’re glad to know you’re enjoying your new phone and that it feels familiar to your previous Motorola devices. We understand that the fingerprint sensor placement may take some getting used to, but your feedback is valuable and will be shared with our team for future improvements. We truly appreciate your support. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Does every bit of the job I ask it to.
on October 14, 2025
Posted by: Sagrilarus
from Deep in the bosom of suburbia
A great upgrade from the Moto G Power 2021 that I replaced. The move of materials from one phone to the other on startup was almost eerie in its completeness. The days of needing to back up your IMs or other data are gone.
Similar in concept to my old phone but everything is quicker and more responsive. I've had two transition challenges -- the headphone jack in on the bottom now, which is fine, but I always pick up the phone upside-down because of it; and it's a bit top-heavy so I've needed to change my grip to hold it securely, one finger up the back of it.
I'm not sleeving it because its body have a nice grippy surface that doesn't want to slip out of my hands when I'm using it. Given the price if I break it early I'm not too concerned.
I have about zero fingerprints because I'm old and work with firewood all the time. This phone detects my weak fingerprints like a champ, so I've turned off face recognition. No inadvertent opens, and super-easy intentional opens. A great sensor for that which I'm not used to having on ANY device let alone my phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 14, 2025
Hi Sagrilarus, Thank you for taking the time to share such detailed feedback! We’re thrilled to hear that your new phone has exceeded your expectations and made the transition from your Moto G Power seamless. It’s great to know you’re enjoying the responsive performance, the fingerprint sensor, and the overall design. We appreciate your insights and hope you continue enjoying your Motorola device for a long time! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Okay... But not what I expected
on May 4, 2026
Posted by: WvLady
from West Virginia
Got the phone for free when I bought service through Straight Talk. There was no 30w charger with the phone, only the cord and I had to buy a block that takes the type C cord. The battery is awful and getting worse. Alarms are randomly silenced or just do not go off. The volume in general is terrible, it's always way too loud . I never get notifications when I receive a message now. Also games will be randomly downloaded even with the game hub disabled. It's also very slow now and takes up to an hour to receive text messages or RCS chats now.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, May 6, 2026
Hi WvLady, We're sorry to hear about the experience you are having with your device. We understand how important reliable performance, notifications, and audio are for daily use, and we will help you go through this. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
JUNK
on November 25, 2025
Posted by: Upset customer
I bought this moto g power 6 months ago and I can't charge it with a cord anymore. Keeps telling me the charger is wet. I can't connect anything to the Bluetooth anymore either. Can't screen cast anymore as well. Now I have to spend hundreds more on another new phone.
Response from motorola.comBy Mitch, Motorola Customer Care, November 25, 2025
We're sorry to hear about the trouble you’re experiencing with your phone. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Good phone, crappy battery
on July 29, 2025
Posted by: Nicole6229
from Michigan
Only giving 4 stars because this phone takes forever to charge and the battery doesn't even last the whole day even with minimal use.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, July 30, 2025
Hi Nicole6229, Thanks for your feedback. We're sorry to hear about the battery and charging problem you are facing. To better assist you, we have sent an email. Please respond to our message.
Written by a customer while visiting motorola.com
Customer Rating
4
Overall gets the job done but some minor issues
on September 5, 2025
Posted by: Archibald H.
Bought this when the screen delaminated on my previous Moto Power model and it became no longer safe to use. However, the included charging method causes the phone to overheat. Battery life is as advertised however. Perfectly serviceable.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 7, 2025
Thank you for sharing your experience with us, Archibald. We're glad to hear that your phone is meeting your needs overall, though we’re sorry to learn about the concern you’ve noticed with charging and overheating. We’d like to look into this further to ensure everything is working as expected. Please check the email we’ve sent you so we can continue the conversation.
Written by a customer while visiting motorola.com
Customer Rating
2
Takes forever to charge
on June 19, 2025
Posted by: DoleyDColey
from Indiana
I bought this phone a couple months ago and it takes forever to charge. I tried different chargers and nothing works.
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, June 20, 2025
Thanks for reaching out, and I’m sorry to hear about the charging problem. As we stand behind our products, we would like to investigate your feedback further. We have sent you an email to further assist you.
Written by a customer while visiting motorola.com