Customer reviews from motorola.com
Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Average customer rating
4.1
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
64
4 Stars
19
3 Stars
10
2 Stars
9
1 Star
8
86%of customers recommend this product.
(
48 out of
56)
Customer Reviews for Verizon Prepaid - Verizon Motorola moto g Power 5G 128GB Prepaid - Gray
Customer Rating
2
Takes forever to charge
on June 19, 2025
Posted by: DoleyDColey
from Indiana
I bought this phone a couple months ago and it takes forever to charge. I tried different chargers and nothing works.
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, June 20, 2025
Thanks for reaching out, and I’m sorry to hear about the charging problem. As we stand behind our products, we would like to investigate your feedback further. We have sent you an email to further assist you.
Written by a customer while visiting motorola.com
Customer Rating
1
Mine was a LEMON
on July 21, 2025
Posted by: Deb50
from St. Louis, MO
I purchased this model thru my carrier. I worked with it about 2-3 weeks before I realized the issues weren't user error but the fact that it's a lemon. It was too late to return it to them. I exhausted all resources with them and Motorola and now will be paying for it monthly even though it's not good. I've had to buy a low-cost Samsung as I'll now be paying for two phones.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 21, 2025
Hi Deb50, We’re sorry to hear about your experience. This isn’t the experience we want any of our customers to have. We’d like the opportunity to investigate this further and help however we can. Please check the email we’ve sent you so we can continue the conversation and work toward a resolution. Your satisfaction matters to us, and we appreciate you bringing this to our attention.
Written by a customer while visiting motorola.com
Customer Rating
5
Fantastic phone
on November 6, 2025
Posted by: Ed 2025
I replaced my iPhone SE with the Moto g power 2025. It has been a pleasant surprise. Transitioning from Apple to Google platforms was easier than I had imagined. The phone itself functionality exceeds my expectations. Google is a solid performance for my needs. The camera is definitely a highlight. I have captured some beautiful memories with it's as advertised abilities. Fantastic job to the Motorola team well beyond design at its reasonable pricing.
Response from motorola.comBy Mitch, Motorola Customer Care, November 6, 2025
Thank you for taking the time to share your experience, Ed. We’re thrilled to hear that your transition from Apple to Google went smoothly and that your Moto G Power 2025 is exceeding your expectations. It’s great to know the camera and overall performance have helped you capture beautiful memories. Your kind words mean a lot to our team, and we’re glad you’re enjoying your device! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great upgrade
on December 19, 2025
Posted by: ArnoldMotoGPower2025
Wife and I have had these for about a month. Upgraded from Moto G Power 2020 that were still working pretty good but these were noticeably better. I don't know how much of the improvement was due to the phone and how much was due to the updated software but in any case we are happy. Hard to beat Motorola phones for economical phones that work great.
Response from motorola.comBy Mitch, Motorola Customer Care, December 21, 2025
Thank you for sharing your feedback, ArnoldMotoGPower2025. We’re glad to hear you’re enjoying the stylus and your new phone overall. We appreciate your input regarding responsiveness, as it helps us improve future products and support. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Welcome to the Future: Everything is Worse!
on January 7, 2026
Posted by: Anonny
from No Where, USA
So mad. My last phone was a 4 year old Moto z4 and it frooze up less than this crap. This phone freezes at least once a day. Thanks for selling me garbage, I guess.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, January 8, 2026
Hi Anonny, We’re sorry to hear about the freezing you’re experiencing with your device. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Horrible speaker phone quality
on August 13, 2025
Posted by: NAN72
Since I got the phone I am getting sick of hearing others on the other end telling me that they can’t hear me. The sound quality is not good either. Not sure if the speaker is shot. The photo quality is not the greatest either. So I am not a fan, it seems to be a waste of money.
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
Hi NAN72, We’re sorry to hear about the difficulties you’re experiencing with the speakerphone and camera quality. We understand how important clear calls and good photos are, and we’d like to help. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
A amazing band for your buck
on July 14, 2025
Posted by: Bdschwa
I am very surprised how good this thing is for a mod ranger. Ldac support 144hz screen fast charging and an amazing camera. I originally wanted the new edge but after plays with the g power all day I am completely satisfied. T mobile was out of the edge but I'm actually glad I saved # and got this instead of ordering online. A very solid choice from someone coming from a 2923 razr. Kudos Motorola...
Response from motorola.comBy Carlos, Motorola Customer Care, July 15, 2025
Hi Bdschwa, thank you for sharing your experience. We're glad to hear how impressed you are with your device, especially coming from the 2023 Razr. It’s great to know the performance, display, LDAC support, and camera have exceeded your expectations—and that the G Power turned out to be such a satisfying choice. Sometimes in-store availability leads to unexpected wins. We appreciate your support and will pass your kudos along to the Motorola team. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en
Written by a customer while visiting motorola.com
Customer Rating
2
Very very disappointing and very breakable
on October 3, 2025
Posted by: Ssst
I have owned several Motorola phones, including a previousg power and a g stylus and this is by far the worst phone I have ever owned. It looks great but one drop and I cracked the supposed gorilla glass and it has only splintered from there. The gpower I owned before lasted FOREVER . This one , same as any other phone I've had. Meh. I have had to charge in the middle of the day many many times. It's glitchy. It crashes. I loved my old gpower and my stylus too. But this one ? Quality has gone WAY down.
Response from motorola.comBy Mitch, Motorola Customer Care, October 7, 2025
Hi Ssst, We’re sorry to hear about your experience with your device and understand your frustration. It’s disappointing when a device doesn’t meet your expectations in durability, battery performance, and stability, especially when you’ve had positive experiences with previous Motorola phones. While we do not cover physical damage under warranty, you may consider having your device repaired for a fee. You can view your repair options and find more information here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
Written by a customer while visiting motorola.com