Customer reviews from us.roborock.com
Roborock - Q10 Series Robot Vacuum & Mop w/Vibrating & Liftable Mop, Self-Empty Dock, Anti-Tangle Brush, Obstacle Avoidance - White
Average customer rating
4.3
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
23
4 Stars
4
3 Stars
2
2 Stars
4
1 Star
1
90%of customers recommend this product.
(
19 out of
21)
Customer Reviews for Roborock - Q10 Series Robot Vacuum & Mop w/Vibrating & Liftable Mop, Self-Empty Dock, Anti-Tangle Brush, Obstacle Avoidance - White
Customer Rating
5
Great vacuum cleaner
on February 1, 2025
Posted by: Okifatboy
We had brand X robot cleaner for a long time. It did a great job we thought. This Q5 Max + does so much better we can’t even believe it. Thanks for a great product and super cleaning of our house.
Written by a customer while visiting us.roborock.com
Customer Rating
3
Not a mop
on January 26, 2026
Posted by: Frankie
This is my second Roborock purchase. I was excited about the mop feature.....that quickly ended watching the mop make streaks across the floor, not even mopping the entire floor. There is only 1 nozzle to distribute the cleaning solution, so in turn you get only the middle of the mop wet= stripes. Kinda ridiculous. This isn't a mop.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, January 26, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com