Customer reviews from us.roborock.com
Roborock - Q10 VF+ Robot Vacuum & Mop w/Vibrating & Liftable Mop,Self-Empty Dock,Anti-Tangle Brush,Reactive Tech Obstacle Avoidance - White
Average customer rating
4.5
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
23
4 Stars
4
3 Stars
1
2 Stars
2
1 Star
1
95%of customers recommend this product.
(
18 out of
19)
Customer Reviews for Roborock - Q10 VF+ Robot Vacuum & Mop w/Vibrating & Liftable Mop,Self-Empty Dock,Anti-Tangle Brush,Reactive Tech Obstacle Avoidance - White
Customer Rating
4
Very good daily cleaner with a few persistent annoyances
on November 24, 2025
Posted by: ECS Craig
Verified Purchase:Yes
The Roborock S5 Max is genuinely great at its core tasks: it vacuums thoroughly, maps intelligently, and mops competently. Most days it starts, cleans the entire floor, mops where requested, and returns to base without any human help. However, the lack of basic status feedback (water level and bag fullness) in an otherwise feature-rich app feels like a strange omission in 2025, and the minor mechanical quirks (spinning, dragging the mat, overly sensitive sensor warnings) add up over time.
If you can accept physically checking the water tank and accepting the occasional odd behavior, it is still one of the best value robot vacuum/mop hybrids available. If you strongly prefer a more “finished” experience with proper tank/bag monitoring and quieter emptying, consider stepping up to the newer Roborock Q Revo or S8 series.
Recommended with the above reservations – a solid 4-star performer that could easily be 4.7 stars with a few software and minor hardware refinements.
If you can accept physically checking the water tank and accepting the occasional odd behavior, it is still one of the best value robot vacuum/mop hybrids available. If you strongly prefer a more “finished” experience with proper tank/bag monitoring and quieter emptying, consider stepping up to the newer Roborock Q Revo or S8 series.
Recommended with the above reservations – a solid 4-star performer that could easily be 4.7 stars with a few software and minor hardware refinements.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
5
Roborock vacuum
on November 24, 2025
Posted by: Rec
My son got this for me last year and I absolutely love it!!!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
1
Quit charging
on December 27, 2025
Posted by: Shookie 54
Bought in September quit charging in December
Response from us.roborock.comBy Roborock customer service, Roborock customer service, December 28, 2025
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution.We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution.We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Customer Rating
2
Wake Up!
on January 11, 2026
Posted by: trk113
It cleans pretty well, but if you don't use it regularly, it tends to shut down and is really difficult to wake back up. I feel like I have to set it up all over again every single time I use it.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, January 12, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution.We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution.We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Posted by: Dave
Verified Purchase:Yes
My 1st experience with robot vacuum. Did a lot of research & so glad I chose this one. Awesome app. Cleans great (including cat crystals) & empties bin effectively. Reasonable time to clean & seldom gets stuck (chair legs).
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: Amy
Verified Purchase:Yes
Where have you been all my life?!? I LOVE this thing! "Roberta" is so smart. I love her so much that I ordered a second one to gift to my parents for Christmas!
Written by a customer while visiting us.roborock.com
Customer Rating
4
Cleans well, but the App has problems, and the Robot gets stuck for no reason.
on December 26, 2024
Posted by: CEB
Verified Purchase:Yes
First regarding the robot itself, it cleans bare floors and carpet well, but it has had errors. Example, we mapped the 1st floor as needed to started out and then had it clean the floor once. Then the next time we send it out to do a full clean, it went down the front hallway and rammed into the hall closet door over and over again for 10 minutes until I picked it up and moved it and gave "threshold error" on the app. Nothing changed between the mapping and when it got stuck!
The app is not intuitive. For example, if you want to create a new room, you can't just create a boundary line in space where you want it and save it. If you do, it will just "ERROR" with no explanation. You have to subdivide a previously created room and then subdivide again.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: Anonymous
Verified Purchase:Yes
My Q5 Pro had much less technical flaws than my new Q10 S5+. The Q10 gets stuck in places it shouldn't get stuck, then goes into error mode until I get home to free the helpless heep. It does clean well, empty into it's trash bin somewhat decently. But it gets stuck everyday as to where my Q5 Pro never got stuck.
No, I would not recommend this to a friend.
Written by a customer while visiting us.roborock.com