Customer reviews from kitchenaid.com
KitchenAid - 2.2 Cu. Ft. Countertop Microwave - Stainless Steel
Average customer rating
4.1
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
22
4 Stars
5
3 Stars
8
2 Stars
3
1 Star
2
70%of customers recommend this product.
(
21 out of
30)
Customer Reviews for KitchenAid - 2.2 Cu. Ft. Countertop Microwave - Stainless Steel
Customer Rating
3
Non-preset cooking is far from easy
on March 8, 2026
Posted by: Old hand
from VA
[This review was collected as part of a promotion.] Good: the oven is powerful and does a good job of heating food without hot-spots.
Bad: 1) Instructions don’t make it clear *at all* how to control time and power settings when not using pre-sets. The steps are NOT intuitive. Thirty seconds is too long to reheat coffee that’s already warm, but figuring out how to heat it for twenty is an ordeal. The minimal documentation is outrageous, given how much the oven cost.
2) Pre-sets are in tiny print inside oven door, and unreadable.
Bad: 1) Instructions don’t make it clear *at all* how to control time and power settings when not using pre-sets. The steps are NOT intuitive. Thirty seconds is too long to reheat coffee that’s already warm, but figuring out how to heat it for twenty is an ordeal. The minimal documentation is outrageous, given how much the oven cost.
2) Pre-sets are in tiny print inside oven door, and unreadable.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
All New Kitchenaid appliances- bad decission
on April 10, 2026
Posted by: EB46395
from Grand Coulee, WA.
New home- had to replace with new
Fridge died twice replace under warranty but lost $$$ in food had to barrow neighbors mini fridge
Dishwasher died once did replace have to run on tough to get clean. (for energy rating thanks Wa.)
Microwave - 2 years and just died
Fridge died twice replace under warranty but lost $$$ in food had to barrow neighbors mini fridge
Dishwasher died once did replace have to run on tough to get clean. (for energy rating thanks Wa.)
Microwave - 2 years and just died
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 13, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 946968.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 946968.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Lock feature i hate it
on April 30, 2026
Posted by: Yogs
from Ak
We dont need a child lock, not happy with this microwave, anyone knows how to disable the lock permanently?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Consumer Care, April 30, 2026
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. Unfortunately, the Microwave does not offer a feature to disable to control lock.
If you have any further questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 955731.
We’re looking forward to hearing from you.
Marie Q
If you have any further questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 955731.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent Microwave - Nice Features
on June 11, 2026
Posted by: becky968
[This review was collected as part of a promotion.] Great microwave with good capacity and power. It is the first microwave I've ever owned that melts butter properly. I can set it, walk away and the butter does not explode as it has in other brands. I also appreciate that it works with a trim kit so it looks built in.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Problem Closing Door after 15 min of cook time
on June 12, 2026
Posted by: Richard1984
[This review was collected as part of a promotion.] The microwave cooks evenly and is quiet. Unfortunately, we experienced an issue with it when cooking for around 15 minutes. When removing the dish then placing a new dish (2nd) in to cook the door would not close. The hooks in the door were no longer lined up. I’m assuming because the heat caused them to expand and move slightly. After 15 or more minutes (cool down) the door closed as expected and was fine, but you have to wait additional time to cook the 2nd dish. This got worse over time (2.5 months) eventually the door wouldn’t open. Yes, I pushed the stop button first. I have this recorded on video. I contacted support who sent a replacement. Waiting to see if the replacement is working as expected or not. The quality of new appliances aren't as good as years ago. The higher cost of a Kitchen Aid appliance should ensure a quality long-life trouble-free appliance but sadly this no longer seems to be true. Warranty support was very helpful and understanding and promptly replaced the microwave which is why this review is not 1 star. Thank you support for taking care of this in a timely manner. I’m hoping the replacement will be the quality product I thought I purchased.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on June 12, 2026
Posted by: Micro26
[This review was collected as part of a promotion.] Great microwave. Sleek & easy to clean. Even cooking and fast warmup. Would buy again!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Difficult maintaining a clean exterior finish
on June 12, 2026
Posted by: r1p2
[This review was collected as part of a promotion.] The stainless steel finish attracts lots of fingerprints and is very difficult to maintain it looking clean.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
The controls are easy to use
on June 14, 2026
Posted by: Catalina Eddie
[This review was collected as part of a promotion.] The microwave fits perfectly in our cupboards and looks great in our new home
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com