Customer reviews from roku.com
Roku - Battery Camera Plus for Home Monitoring 1080p HD, 4X Rechargeable Battery, Weather-Resistant, Spotlight, Wi-Fi 6 - White
Average customer rating
4.2
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
108
4 Stars
17
3 Stars
6
2 Stars
6
1 Star
21
74%of customers recommend this product.
(
75 out of
102)
Customer Reviews for Roku - Battery Camera Plus for Home Monitoring 1080p HD, 4X Rechargeable Battery, Weather-Resistant, Spotlight, Wi-Fi 6 - White
Customer Rating
5
Love the video playback
on January 27, 2025
Posted by: Anonymous
from Piqua Ohio
Love that I can go back and watch the video if someone walks by
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Wonderful camera and great battery life.
on August 1, 2025
Posted by: SmartGuy
from Kansas City
Everything works as expected. The battery life is exceptionally well. I have yet to charge it again since initial setup. Everything was easy to setup. Picture and video is clear during livestream and event reviewing. I also like the notifications coming through the television. I would highly recommend this camera to anyone.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Disconnects and will not charge
on April 3, 2024
Posted by: thegolfward
from Branson, MO
The outdoor camera will not keep connection. Many customers have noted this. The inside camera is fine. Now the camera will not charge. I installed it four weeks ago. ROKU needs to address this issue.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hello there, this seems unusual, but we are here to help. Please be informed that the camera must be fully charged for 4 hours before use. If the Roku Outdoor Camera (Battery) does flash red when connected to a charging cable but the battery level still shows 0% in the app, this is likely not a hardware defect. tion. Try using a different power source and re-pair the Roku Outdoor Camera (Battery) with the Base Station. We also recommend contacting our technical support at https://support.roku.com/contactus for further assistance.
We're looking forward to your better experience!
Roku Customer Advocate
We're looking forward to your better experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Dont waste your money
on March 25, 2025
Posted by: Dont buy
from Hazard ky
I have 5 brand new indoor cameras. They will not stay connected during live viewing for more than 3 minutes. Ive deleted the app and reinstalled it thinking that might help but it didnt. Dont waste your money on these cameras if youre looking for a camera system where you can view all cameras anytime for ever how long.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, March 28, 2025
Hello Clint! We understand that your recent situation doesn't meet our standards. We're here to help. If you haven't done so already, please try restarting your router, moving the camera closer to the router temporarily, and reducing the number of devices connected to your network. Additionally, ensure that both the Roku Smart Home app and the camera's firmware are up to date. If you continue to experience issues, we encourage you to reach out to our customer support at http://support.roku.com/contactus for further assistance. We will share this comment with our product team and strive to provide you with a better experience. We hope this information helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Horrible
on August 18, 2025
Posted by: Kanderson
from Owatonna, MN
I can’t even count how many times we have to try and restart the camera! Bought a WiFi booster and still, turns off, has to try and restart. Reached out to customer/IT support asking for assistance with no reply. I would definitely look into a different system. Super disappointed
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Image is great other things don't work
on August 8, 2023
Posted by: Aharvey
from St louis mo
Just installed today and the set up was easy. The camera works great, the only problems I'm having is can't talk to people, all you hear from the camera is static and clicking noise. Other issue I'm having is after I got the subscription I'm not receiving notifications of motion detection on my phone tried Uninstalling and resetting the system still no notifications. Please fix
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 24, 2023
Hello, we'd like to help!
For the camera speakers, try moving the camera closer to your home's WiFi router as this will strengthen the wireless connection. If the audio improves it is likely a connectivity issue and we recommend finding a spot for the camera closer that is close to your router. As a tip, avoid speaking into the microphone too closely, as this can distort the sound. Keep your phone 10-12 inches back from your mouth and speak in a normal tone.
Regarding the notifications, you may need to make a couple of adjustments. First, navigate to your iPhone settings. then Smart Home app, and scroll to Notifications. Make sure that these are toggled to Allow and enabled the badges and banners to your liking. Next, open your app's home screen and ensure that the bell notification on the top right is turned on. Now, try increasing your detection settings on each camera to ensure that your Detection settings are indeed triggering Event recordings for the motion you missed. Finally, enable or adjust your Notifications inside your camera's settings to match your preferences.
Don't forget, we're always happy to help! Please feel free visit support.roku.com/contactus if we can assist you directly.
-Roku Customer Advocate
For the camera speakers, try moving the camera closer to your home's WiFi router as this will strengthen the wireless connection. If the audio improves it is likely a connectivity issue and we recommend finding a spot for the camera closer that is close to your router. As a tip, avoid speaking into the microphone too closely, as this can distort the sound. Keep your phone 10-12 inches back from your mouth and speak in a normal tone.
Regarding the notifications, you may need to make a couple of adjustments. First, navigate to your iPhone settings. then Smart Home app, and scroll to Notifications. Make sure that these are toggled to Allow and enabled the badges and banners to your liking. Next, open your app's home screen and ensure that the bell notification on the top right is turned on. Now, try increasing your detection settings on each camera to ensure that your Detection settings are indeed triggering Event recordings for the motion you missed. Finally, enable or adjust your Notifications inside your camera's settings to match your preferences.
Don't forget, we're always happy to help! Please feel free visit support.roku.com/contactus if we can assist you directly.
-Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Camera doesn’t work
on February 19, 2024
Posted by: Outdoor Camera
Bought camera. Been trying to connect it for days now. Contacted customer support. They said to watch my email for details on a replacement. Still haven’t received an email or replacement. Really disappointed since my other purchases have been good.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, February 26, 2024
Hi there, we appreciate you sharing your feedback. It's clear that this isn't the standard we aim for and we're here to help get your connected. I see you're in touch with our support team – please know that the replacement was shipped on February 20th along with an email outlining the RMA instructions. If you have not received this email, please check your spam folder or follow up with our team directly. We're eager to get you connected and enjoying your new wireless camera. Thank you! Roku Customer Advocate.
Written by a customer while visiting roku.com
Customer Rating
1
Not worth the money
on November 25, 2024
Posted by: Kevin
from Il
Setting change by themselves. I have it set for no cool down and 5 min recording. It only records 12sec and don't record anything after that till one min. It record somethings but not everything. And cuz of that it's recorded some people walking out of my house but not coming in. I was outside hooking up my camper for about 15 20 min and it only recorded 12 secs of it. And next vidoe camper was gone. And was told it works fine for iPhone app but problems with the android app and I need a iPhone for it to work right
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, November 25, 2024
Hi Kevin, this doesn't sound right, and we’re here to help. Each time your camera detects motion or sound, it captures a video clip, saves up to 30 seconds, and then records again a new clip for as long as the camera is connected to power. With that being said, always ensure that the camera is securely connected to the power and internet. Try to plug the camera into a different power outlet and restart the router and modem. Ensure that the Roku Smart Home app and the camera’s firmware are up to date. Adjust the detection sensitivity to 100 under settings to check if it makes any difference. If it still does not work, delete the camera from the app and re-set it up. Please follow the article for the detailed setup process: https://support.roku.com/article/7869544173719. If the issue persists, please contact us at https://support.roku.com/contactus. We hope this helps. Roku Customer Advocate
Written by a customer while visiting roku.com