Customer reviews from roku.com
Roku - Battery Camera Plus for Home Monitoring 1080p HD, 4X Rechargeable Battery, Weather-Resistant, Spotlight, Wi-Fi 6 - White
Average customer rating
4.2
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
108
4 Stars
17
3 Stars
6
2 Stars
6
1 Star
21
74%of customers recommend this product.
(
75 out of
102)
Customer Reviews for Roku - Battery Camera Plus for Home Monitoring 1080p HD, 4X Rechargeable Battery, Weather-Resistant, Spotlight, Wi-Fi 6 - White
Customer Rating
1
Not Winter Friendly
on February 25, 2023
Posted by: Rocko08
from Odessa, MN
A one star rating because with an operating temperature of -5ºF and if you live in the Upper Mid West, this camera is not going to perform during the winter months where the temperatures often fall below -4ºF. Not only the camera itself but the battery is not going to give you a reasonable duration of performance in that kind of temperature. The wired camera will help with the power problem but still the wired camera also has an operating temperature of -5ºF. I don't even know how you can differentiate the two camera system's camera operating temperature since I am sure the cameras themselves are the same.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Complete trash
on October 4, 2023
Posted by: Jeffery
from Compton
Disconnects constantly and it it’s incredibly hard reconnect it, it just complete trash
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 24, 2023
Hi Jeffery, thanks for taking a moment to share your connection issues with us. We would like to help! You have performed many of the basic troubleshooting steps, which is a great start. Double-check that your phone is not connected to a VPN and that you are using a 2.4 GHz connection rather than a 5 GHz network. Should it continue, please submit a log within the light bulb Settings tab and write down the log ID just in case you have to send it in to support. If the bulb continues to lose connection, please contact us directly at support.roku.com/contactus so we can help you find a solution. Thank you! -Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Buy something else
on March 13, 2023
Posted by: Jojo
from Montana
This camera will not notify you until a second before someone knocks on your door. Does not notify when someone pulls in the driveway. Works good if you watch it live, but if you want to be notified when someone is walking or driving into your driveway, forget it. It’s useless. Not happy and Roku will not refund. Crappy support.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Difficult to use this camera outdoors
on January 8, 2023
Posted by: Out1
from Palm Coast, FL
Just received the battery version & tried to install. Since the base station must be WIRED to the router & the base station must be within 6 FEET of the camera, both the router & the base station need to be close to the outside wall. VERY LIMITING. Inside cameras connect directly to wifi & these should too. I do like my inside camera. Returning the outside camera.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, January 18, 2023
Hi there, we appreciate your feedback and we'd like to help!
Your Roku Outdoor Camera only needs to be within 6 feet of the base station during setup and pairing. Once the camera and base station are synced, feel free to more your Outdoor Camera to your desired location—only needing to bring it closer to the base station location if you notice poor connectivity performance.
We'd also like to share that after you successfully set up your base station using a wired connection, you can switch it to a Wi-Fi connection, which will further increase the reach of your Outdoor Camera.
If there is anything we can assist you with along the way, please visit us online at https://support.roku.com/article/7869544173719 or support.roku.com/contactus so that we can help you directly.
Thank you for trying out our new product line and Welcome Home!
Roku Customer Advocate
Your Roku Outdoor Camera only needs to be within 6 feet of the base station during setup and pairing. Once the camera and base station are synced, feel free to more your Outdoor Camera to your desired location—only needing to bring it closer to the base station location if you notice poor connectivity performance.
We'd also like to share that after you successfully set up your base station using a wired connection, you can switch it to a Wi-Fi connection, which will further increase the reach of your Outdoor Camera.
If there is anything we can assist you with along the way, please visit us online at https://support.roku.com/article/7869544173719 or support.roku.com/contactus so that we can help you directly.
Thank you for trying out our new product line and Welcome Home!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to set up, good quality video
on July 28, 2023
Posted by: Dennis37
from Mesquite, NV
Got this as a gift, very happy with its performance
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
No subscription service required?
on January 29, 2023
Posted by: Dlott08
from Santa Fe, NM
I would prefer to install SD storage or attache a USB to my router over subscription service please.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, February 1, 2023
Hi there, thanks once more for sharing your feedback with us. Please know that recording on a MicroSD card is a free feature—no subscription needed! Learn more about using a MicroSD card here: https://support.roku.com/article/7875140351383.
If there is anything that we can assist you with along the way, don't hesitate to reach us at support.roku.com. We hope that you continue to enjoy the new product line up.
Welcome Home!
Roku Customer Advocate
If there is anything that we can assist you with along the way, don't hesitate to reach us at support.roku.com. We hope that you continue to enjoy the new product line up.
Welcome Home!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Great Camera, Bad UX
on October 21, 2022
Posted by: Extremely Technical Perso
from Boise,ID
Bought to replace cameras so i could view events on my roku devices. That was a total loss. Requires smart phone just like OEM product, sure you can watch it live and you get notifications, but if you want to look at past events, you are out of luck
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, October 24, 2022
Hi there, thanks for taking a moment to share your feedback. Our team is always on the lookout for new ways to improve our products and will continue to add new integration features to our Roku OS Cameras app. We’ll be sure to pass your comments along to our product team. Thank you!
Written by a customer while visiting roku.com
Customer Rating
4
Good camera, need a subscription to use it all
on January 23, 2023
Posted by: Carrie S.
from Missouri
Gender:Female
[This review was collected as part of a promotion.] Pretty nice security camera and the set up was easier than I expected, though it takes a couple of days to tweek all the options for each area so you don't get too many alerts. I do feel safer having it now, but the restrictions on features (especially using the ap) that requires a subscription to use all the options is really frustrating. Nobody needs another monthly fee right now and it feels sneaky that they put that in very small print on the box. Overall, I like the security and sense of peace it gives me, but not sure how long I'll keep paying a fee to use all the features.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, January 23, 2023
Hi Carrie, thanks so much for taking a moment to share your feedback with us. We understand that some households may prefer to use the devices without a subscription and for this reason, there are many features built in—all for free! Enjoy taking advantage of automatic motion & sound detection, instant snapshot alerts, and real-time access to your live feed footage in HD. You'll also enjoy smoke & CO notifications, customizable detection zones, a built in siren, clear two-way audio, and more.
We hope that you continue to your new Roku Smart Home products and don't hesitate to visit us online at support.roku.com to learn more about all of the available features. Thank you!
Roku Customer Advocate
We hope that you continue to your new Roku Smart Home products and don't hesitate to visit us online at support.roku.com to learn more about all of the available features. Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com