Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Garage Ready Top Freezer Refrigerator - Black
Average customer rating
4.6
(1,286 Reviews)
Rating breakdown 1,286 reviews
5 Stars
916
4 Stars
286
3 Stars
45
2 Stars
15
1 Star
24
Customer Reviews for Frigidaire - 20 Cu. Ft. Garage Ready Top Freezer Refrigerator - Black
Customer Rating
2
Product Improvement doesn't work well
on January 20, 2023
Posted by: Ian99
I sent a review earlier this week and I got an email from Frigidaire saying that they “moderated” my review and could not post it for the reason (note singular) listed below – they list eight reasons:
Mention a competitor
Includes personally identifiable information
Mentions shipping complaints
Including inappropriate media
Contains a URL
Product is obsolete
Is vague or needs more detail
Includes profanity
Mention a competitor
Includes personally identifiable information
Mentions shipping complaints
Including inappropriate media
Contains a URL
Product is obsolete
Is vague or needs more detail
Includes profanity
I have reworded my review/complaint below but they might still find fault with it because it is negative and they sure don’t want any negative comments. Maybe if they take it down again, they can be more specific about why.
We bought model FFTR2045VW because we have the same fridge back home. When we got delivery of this new fridge from where we bought it, the doors would not swing closed. After reading the poor user manual, I determined that the tip preventers had not been unscrewed to floor level so that the front of the fridge would be 1/4" higher. After doing that, the doors would start to swing close but would "catch" when they were still about 6" open. I had a chat with some Frigidaire rep on line and spelled out the problem. I was given a dispatch ticket number and told to call a "local" authorized appliance repair service. I did and they sent out a technician over a week later. When he saw the problem, he said that it was a very common problem that was caused by a "fix" that Frigidaire had come up with after people complained that their door would not close all the way. So the "ingenious" fix was to put some sort of "cam" on the hinges for both doors that will cause the door to be pulled shut once the cam has been overcome. Here's what the feature says about this model "Avoid spoiled food and soupy ice cream with our auto-close doors, which ensure your doors are never left slightly open by automatically closing once the door is ajar 5” or less". So instead of leaving the door slightly open an unattended door that starts to close, will hit the "cam" and remain 5" open instead. How BRILLIANT! Take a bow you incompetent design engineer. And, why wouldn't the online chat people be told about this common complaint and know that the authorized repairman can't do anything except collect the warranty fee from Frigidaire? Looks like the company will lose money on this sale --- and maybe they should take it out of the Brainiac's pay. Really disappointed in a once classy company.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, January 23, 2023
Hello, Ian99. We appreciate your candid feedback. We take pride in making sure our products are made with the most sophisticated process and parts to guarantee top quality for all our consumers. Based on your product information, there is no data supporting ongoing concerns with this model. Lastly, we are trained to handle general troubleshooting questions. For any issues that may seem challenging concerning installations, we recommend an authorized service provider who is trained in diagnosing and repairing our appliances. Should you need us, feel free to reconnect via Live Chat! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great fridge space
on January 22, 2023
Posted by: Kqcqx2
[This review was collected as part of a promotion.] Tons of refrigerator space on this model. It keeps things cold and works great! Freezer is on the smaller side but it freezes as expected
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great fridge, not so great ice maker
on January 23, 2023
Posted by: VB retiree
[This review was collected as part of a promotion.] This model fits our needs but the icemaker sure falls short. Looking at reviews for it gives it a 2 out of five. It does work but is slow. We even tried lowering the freezer temps like the instruction says. I did note Frigidaire has since discontinued thismodel icemaker. We were not told this when purchasing.
Written by a customer while visiting frigidaire.com
Customer Rating
4
New Fridge
on January 23, 2023
Posted by: Judbob
[This review was collected as part of a promotion.] I love the deep pocket door and the full width deli drawer!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 23, 2023
Posted by: sportcoat
[This review was collected as part of a promotion.] i love my new refrigerator thank you very much
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice frig
on January 23, 2023
Posted by: DiscoRules
[This review was collected as part of a promotion.] We purchased for our garage/shop for extra storage. This is one of the coldest refrigerators we’ve owned,even on low setting it does a great job
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire
on January 24, 2023
Posted by: Ceci1
[This review was collected as part of a promotion.] Great! Cools fast and has plenty of storage room.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice
on January 25, 2023
Posted by: Marilyn Schig
[This review was collected as part of a promotion.] But unable to lover top shelf and company cant help me, Both back ends picture the same,
Written by a customer while visiting frigidaire.com