Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Garage Ready Top Freezer Refrigerator - Black
Average customer rating
4.6
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
901
4 Stars
282
3 Stars
45
2 Stars
15
1 Star
24
Customer Reviews for Frigidaire - 20 Cu. Ft. Garage Ready Top Freezer Refrigerator - Black
Customer Rating
1
It died in 6 months
on October 23, 2023
Posted by: SusieMac23
[This review was collected as part of a promotion.] My refrigerator died after 6 months of use. I’ve been waiting nearly a month for a replacement.
Response from frigidaire.comBy Angel, Online Outreach Specialists, October 24, 2023
Hi, SusieMac23!
We know how important it is to have customer service you can count on, and we want to help make this right. I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 pm EST, and we will dive right in. We look forward to hearing from you!-Angel
We know how important it is to have customer service you can count on, and we want to help make this right. I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 pm EST, and we will dive right in. We look forward to hearing from you!-Angel
Written by a customer while visiting frigidaire.com
Customer Rating
1
Deli Drawer Keeps Falling
on March 24, 2022
Posted by: Vockroth
[This review was collected as part of a promotion.] Since day 1 the deli drawer won't stay in place. It crashes down to the next shelf. I keep putting it back in place and it will stay there for a while. Sometimes it is the left side sometimes it is the right side. I bought this refrigerator as a spare. I like the freezer size.
Response from frigidaire.comBy Damon, Online Outreach Specialist, March 25, 2022
*Response*
Thanks for communicating this issue to us. It is disappointing to hear that you are having issues with the deli drawer, and we would like to help. Be on the lookout for an email from us which will enable us to gather more information regarding your situation in an effort to provide a lasting resolution. - Damon
Thanks for communicating this issue to us. It is disappointing to hear that you are having issues with the deli drawer, and we would like to help. Be on the lookout for an email from us which will enable us to gather more information regarding your situation in an effort to provide a lasting resolution. - Damon
Written by a customer while visiting frigidaire.com
Customer Rating
5
Why I bought a Frigidaire
on February 11, 2023
Posted by: Keir
[This review was collected as part of a promotion.] I bought a Frigidaire over all other brands for I know their reliability and after looking at all the different appliances available, this was the only one that had a top freezer with the fridge below and came in white.. Everything else was either black or stainless steel which I did not want..
Written by a customer while visiting frigidaire.com
Customer Rating
1
on April 22, 2023
Posted by: Warm fridge guy
[This review was collected as part of a promotion.] I bought the refrigerator 1/2/23 and it stopped cooling 4/12/23 . I have been waiting for warranty service to fix it for the last two weeks after spending 45 minutes on the phone waiting for Frigidaire to talk to me to start the process. I wish I knew how slow their service process for warranty work was before I bought the product.
Never again!
Never again!
Response from frigidaire.comBy Lauren, Online Outreach Specialist, April 24, 2023
Good day, Frank! We're really sorry that your unit didn't turn out as expected. We take full responsibility for what happened and the inconvenience it may have caused you. Upon checking, we found out that you have a scheduled technician visit that is working on your refrigerator. We are confident that the service technician will be able to restore your appliance to proper working order. One of our goals is to deliver excellent customer service. Your feedback is helpful to us and has not gone unnoticed.
Best Regards,
Lauren
Best Regards,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
2
Bare minimum apartment type refrigerator, no light in freezer, nothing extra
on June 23, 2023
Posted by: MissingMyFreezerLight
[This review was collected as part of a promotion.] Bare minimum apartment type refrigerator, no light in freezer (seems like a car without air conditioning), nothing extra. There is only one wire shelf in the freezer, when it could use 2 or 3. I looked on the website to see if we can buy an extra one or two, and they aren't even listed. For a home owner, it should probably just be considered a garage refrigerator that you don't access much.
In the refrigerator, the pull out deli drawer is super thin and bends with a full load. On the door shelves, you cannot put a juice or milk jug in the middle of the top shelf, because it hits something in the refrigerator.
For the good - it works. It isn't loud, and the refrigerator is well lit (in contrast to the pitch black freezer).
Response from frigidaire.comBy Owen, Online Outreach Specialist, June 26, 2023
Hello dean,
Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of your concern in regards with the light issue and to provide assistance with the shelf that you're looking for. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of your concern in regards with the light issue and to provide assistance with the shelf that you're looking for. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
4
All but the doors
on August 17, 2023
Posted by: Nfrog
[This review was collected as part of a promotion.] This is a very well engineered product it is very quiet and it has a very spacious door the shelves are easy to adjust the only thing is that there is a detent that you have to push the door past then it springs closed but if you don't push it hard enough it stays open all my other refrigerators you just let go of the door and basically it closes on some type of gravity hinge.
Written by a customer while visiting frigidaire.com
Customer Rating
3
No light in the freezer - Temperature doesn’t regulate
on October 16, 2023
Posted by: BettyR
There is no light in the freezer.
The temperature in the freezer does not regulate well. I have it down to the lowest control. Still cold enough for the food.
The temperature in the freezer does not regulate well. I have it down to the lowest control. Still cold enough for the food.
Response from frigidaire.comBy Online Outreach Specialist, October 17, 2023
Hi Cheryl!
We're sorry to hear that you had a bad experience with your refrigerator in such a short time.Please know that it's important for us to hear if our products are meeting our consumers' expectations.At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
We're sorry to hear that you had a bad experience with your refrigerator in such a short time.Please know that it's important for us to hear if our products are meeting our consumers' expectations.At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
MY FRIG
on October 23, 2023
Posted by: FRIG BOY
[This review was collected as part of a promotion.] NICE UNIT -- VERY ROOMY ,FREEZER COULD USE A LIGHT TOO ,BUT OVER ALL IT IS VERY NICE -----SO FAR --- / DON'T LIKE THE DOOR FEET AT THE BOTTOM THAT STICK OUT FOR DOOR OPEN CHANGE OPTION ( keep kiking it )BUT I WILL GET USED TO IT
Written by a customer while visiting frigidaire.com