It doesn’t work. It doesn’t light or stay lite. I’ve owned it for a month now and Weber has done nothing but drag their feet to get this resolved. I’ll never purchase another Weber product
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, June 23, 2025
Thank you for your feedback. So sorry to hear you are having an issue lighting the grill and getting a resolution. Our Care team is here to help. Please look for an email outreach from us soon. Thank you!
The burners do not put out enough propane to heat the food properly
Response from weber.comBy Weber grills, April 13, 2025
Your feedback is very important to us. So sorry to hear your grill is not getting hot. We are happy to help. It sounds like your grill is in Bypass. We would suggest checking for gas leaks first with soapy water solution, then follow these instructions to reset the regulator: https://youtu.be/HO1QINr_XJo
Our Care team will be reaching out to further assist you. Please look for an outreach email from us soon. Thank you!
Very good grill but needs some small improvements.
on April 9, 2025
Posted by: OleSmokey
from Southern Illinois
Verified Purchase:Yes
I like the igniters because they don’t require batteries and have a flame ignition. I like the sear burners and the good sear marks they make. The one easy way to improve this grill is to make a better storage for the match lighting holder, a cheap little tiny hook under the side table where the holder hangs down is very unsightly. A bigger hook for this holder should be inside the cabinet. I would also like to see a warming rack with a ceramic coating to make it easier to clean than a chromed rack.
The gas controls are mediocre (there is an igniter on each control rather than one for my last Weber. They aren’t warranted for the ten years like most of the other parts so I am expecting to incur some costs there not long after they expire (we shall see). There is no longer a weight gauge for the tank and it’s inconvenient to get out to weigh so you’d better have a full tank handy or expect a couple of ruined barbecues. It has only 1 pair of wheels, not 4 like my previous Weber, and with a full gas tank it’s a bit much to move around, especially depending on your layout and and storage point. In short, I would not recommend this barbecue and it will be my last. And honestly, I expect it won’t be too long before I replace it with something more convenient to use and better thought out.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, April 25, 2025
Congratulations on your new Spirit E-425! We appreciate your valuable feedback regarding the snap jet igniters, tank scale and the wheels. Our Care team is here to help and offer our assistance. Please look for an outreach email from us soon. Thank you!
The grill is pretty sturdy (sturdier than most) but still doesn't get nearly as hot as a charcoal grill will. I think the flavor bars are farther apart than on previous incarnations of the Spirit Grill. For a steak, I'll still use charcoal even over the Sear Zones.