Customer reviews from weber.com
Weber - Spirit E-425 4 Burner Liquid Propane Gas Grill - Black
Average customer rating
4.4
(346 Reviews)
Rating breakdown 346 reviews
5 Stars
228
4 Stars
71
3 Stars
25
2 Stars
6
1 Star
16
88%of customers recommend this product.
(
244 out of
276)
Customer Reviews for Weber - Spirit E-425 4 Burner Liquid Propane Gas Grill - Black
Customer Rating
5
My first adventure into the gas grill world
on September 10, 2025
Posted by: Rpperkins
from Redmond Oregon
Expertise:Intermediate
Verified Purchase:Yes
When I found out our new home that we purchased has a natural gas line outside I decided to go with a gas barbecue instead of my usual charcoal grill. It’s a learning curve for me, but I think this is a really nice one. I’ve cooked ribs, chicken steak, etc. and Saule turned out pretty well.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Cape Cod Massachusetts
Verified Purchase:Yes
Weber products don’t disappoint! Easy to operate and plenty of heat!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Flames stay very low even on high. Replaced bottle and regulator
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 20, 2025
Your feedback is very important to us. We are sorry to hear the grill’s flames are burning low. Our Care Team will reach out to help. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Candy Jo
from Montréal, Canada
Expertise:Intermediate
Verified Purchase:Yes
Sturdy, and heats evenly. Large surface area, great for cooking for a party.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Weber Customer No More
from TX
Verified Purchase:Yes
The burners all take too long to turn on. The stainless steel still stains even though I use a cover and the Weber stainless steel cleaner. The grill grates rust even though I season it. It does everything it should not even though I maintain it properly.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 15, 2025
Your feedback is very important to us! We are sorry to hear the burners do not ignite right away, and there are stains on the grill. We are here to help. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Maine grill guy
from Kennebunk ME
Verified Purchase:Yes
my last Weber grill lasted 27 years, till rust did it in - hope this one lasts as long. I like the 'sear' setting!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: BGLC
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
Our previous Weber grill lasted more than 20 years and was easy to use. It had a handy push-button starter. We were debating whether to purchase a Genesis or a Spirit as a replacement and ultimately settled on the Spirit because of the cost. The Spirit is harder to light. Unless you see the flame immediately upon turning one of the knobs, there seems to be no way to determine if the burner is actually lit outside of placing your hand over the open grill. And they don't light consistently. The Spirit does not seem to retain heat as well as our old grill and the handle gets hot to the touch. Given the price of the grill, it should come with four casters to make it easier to move. It's still early, but so far we are not impressed.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 24, 2025
We appreciate your feedback on the Spirit E-425 Gas Grill, and we are sorry to hear about your disappointing experience with the grill. Your satisfaction is our top priority, and we are here to help get you the best grilling experience with your grill. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
I think this this product is made like crap. The product rested within a month and a half when we called your customer service. They are absolutely awful. They sent us out a product to try and correct and take the rest away. It didn’t work so we proceeded to call them back we were hung up on several times spoke to somebody. He was extremely nasty and rude and told us they would not replace the grill and refused to put us on with the supervisor when I’m really upset about is that we paid all this money for this girl and why would we have done this? If the product wasn’t gonna hold up to its name then we would’ve bought something from a different vendor at a much cheaper price extremely upset and Weber doesn’t care. I am actually shocked with their customer service.
Response from weber.comBy Consumer Care, Weber, September 24, 2025
Thank you for your feedback. We sincerely apologize for the inconvenience this experience has caused you. Please know that we work continuously to improve our products and consumer experience. Your feedback is very important to us, and we will be sure to relay your feedback to the appropriate team for review and improvement. Thank you!
Written by a customer while visiting weber.com