Like the grill. Had a Genesis before and was told with the recent improvements the Spirit grill was now really great. Since there are only two of us the Genesis was a lot of grill for us. Miss the stainless steel feature but do like the grill. Does everything we need it to do. Easy to start which is a big one for me.
Instructions are not clear at all. One of the burners only turns on intermittently and support tried to tell me that my gas hookup was not correct….I was sent a new manifold under warranty, but that would require me to disassemble the unit to replace it. Not happy considering it didn’t work perfectly right out of the box.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 11, 2025
We appreciate your feedback and we apologize for the frustration. Natural gas connections can be tricky, due to the variance between home valves, and ignition issues are often associated with gas flow.
Your satisfaction is very important to us, and we are here to help. Please look for our follow-up email soon!
I’ve been a long term, 30+ year, Weber loyalist. I just purchased a new Spirit E-425 and gave my more experienced Weber grill to my son who recently moved into his own place. First impressions of the Spirit E-425 are very positive.