Purchased this Spirit for our AirBnb in Utah. I was the first to use it and it did work fine. At home I have a Genesis E-325. If you can spend a little more money to buy the Genesis, I highly recommend that you do. The Spirit is just not the quality of the Genesis. My opinion is that one doesn't need to spend that much money on this Weber. Time will tell how long it last .
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, August 6, 2025
Thank you for your feedback! Your satisfaction is important to us, and we want to learn more about your experience. Please look for an outreach email from our Care Team soon. Thank you!
Mine came with a dent and good paint scratch. Cooks well but flame doesn’t always catch first time so before closing lid I make darn sure flame is obvious.
Stopped working after 2nd time using it. Turns out I need a new regulator and they told me it would be sent next business day. 2 weeks went by and I emailed to see if there was a problem. Only then was I informed that they don't have one in stock. They don't have a regulator in stock for a Spirit Grill?? Seems very unlikely. Also, you would think I would have gotten a notification instead of waiting for ME to ask about it. This grill is nothing special. Quality and feel seems no different that grills almost half the cost. I thought I was "upgrading" with a Weber, but I'm not sure now.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 11, 2025
Your feedback is very important to us! We're sorry to hear that the regulator stopped working on your grill and for the delay in the replacement. Our Care Team will reach out to help. Please look for an outreach email from us soon. Thank you!
I recently upgraded to the Spirit® E-425 Gas Grill, and I couldn’t be happier with the performance, design, and overall grilling experience. From the moment I fired it up, I knew this wasn’t just another backyard appliance—it’s a serious culinary tool.