Customer reviews from weber.com
Weber - Spirit E-425 4 Burner Liquid Propane Gas Grill - Black
Average customer rating
4.4
(406 Reviews)
Rating breakdown 406 reviews
5 Stars
263
4 Stars
87
3 Stars
33
2 Stars
7
1 Star
16
88%of customers recommend this product.
(
282 out of
319)
Customer Reviews for Weber - Spirit E-425 4 Burner Liquid Propane Gas Grill - Black
Customer Rating
1
Won’t stay lit
on May 18, 2025
Posted by: SjsJls0528
from St Charles, Missouri
Expertise:Intermediate
We just bought this grill and cannot got it to stay lit. We make sure the burners are all off and turn the propane tank on. We waited 60 seconds then turned the knob furthest to the left on by pushing in the knob for two seconds then turning to high. I hear it snap. The burner lights but as soon as I let go, it self extinguishes. Also, only the front part of the burner lights up. We have tried all 4 burners and they do the same thing. We have repeated these steps over and over again. We’ve turned the propane off and started the process over again as well. Nothing we do makes it stay lit. I’ve searched for videos on troubleshooting how to light the Weber Spirit but none get into showing you how to light it.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, May 19, 2025
Thank you for sharing your feedback. We apologize for the frustration, and we are here to help!
A bad connection to the LP gas tank could cause the issue with poor ignition.
Please look for an email follow-up from our Care team today. Your satisfaction is important to us. Thank you.
A bad connection to the LP gas tank could cause the issue with poor ignition.
Please look for an email follow-up from our Care team today. Your satisfaction is important to us. Thank you.
Written by a customer while visiting weber.com
Posted by: Elliby
from Covington, VA
Expertise:Intermediate
Verified Purchase:Yes
The grill to buy. The food cooked on the grill is beyond words.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: DJPSR
from Hampstead, NC
Verified Purchase:Yes
Grill is solid, well made and easy to use.
Very attractive design and I like the burner flame controls
Very attractive design and I like the burner flame controls
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Robert Gale
from Mt. Vernon, IL
Expertise:Intermediate
Verified Purchase:Yes
Grill was I expected due to Weber quality. Easy to start using.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Al Hodder
from SOUTH JERSEY
Verified Purchase:Yes
So far so good. I like that they sell a lot of accessories for this grill and will be purchasing these accessories in the near future.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Memm
from Thomasville North Carolina
Verified Purchase:Yes
Very nice quality built grill. Looks great. Only complaint the doesn’t seem to get hot enough.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, February 24, 2025
Thank you for your feedback and for choosing a Weber grill! Your grill should easily reach 500F, which is hot enough to cook and sear. We apologize for any frustration you've experienced.
If your grill is not getting to that temperature, there are a few things to check. Let's start with the easy stuff:
1.) Please make sure you consider "High" on your control knobs to be the first spot to your left (the 9:00 position).
2.) Please make sure you're always cooking with the lid down except when flipping the food halfway. The second you open the lid the heat escapes, and you'll need to close it to let the temperature recover.
3.) It sounds like your grill may be in a safety mode known as “bypass." What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure.
Perform a soapy water leak test to check for leaks. If there is no leak, follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Specialist team is here to help. Please look for our email outreach soon. Thank you!
If your grill is not getting to that temperature, there are a few things to check. Let's start with the easy stuff:
1.) Please make sure you consider "High" on your control knobs to be the first spot to your left (the 9:00 position).
2.) Please make sure you're always cooking with the lid down except when flipping the food halfway. The second you open the lid the heat escapes, and you'll need to close it to let the temperature recover.
3.) It sounds like your grill may be in a safety mode known as “bypass." What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure.
Perform a soapy water leak test to check for leaks. If there is no leak, follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Specialist team is here to help. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: ACam
Expertise:Intermediate
Verified Purchase:Yes
Grill functions well but we’re disappointed because the paint is already fading or melting off despite us keeping it covered and inside a covered lanai.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Harry R.
from St. Petersburg, FL
Verified Purchase:Yes
I have been a user of Weber grills for more than 30 years, all charcoal. They have been without doubt the finest grills available on the market today. I happened to see the E-425, did some research, and decided to buy a propane grill for the first time in over 25 years. I am.glad I did. This is a great grill with incredible temperature control. It is extremely well made with well thought-out functionality. I miss the flavor that charcoal.provides sometimes, but still have my Performance kettle when needed. My sole issue with the E-425 is with the assembly instructions. It is pictures virtually only and oftentimes they don't matxh the required step. Once together, however, that issues was quickly forgotten when the grill's performance became.obvious.
I would recommend this to a friend!
Written by a customer while visiting weber.com