I cannot get the burners of this new grill to light. The ignitors all work but somehow gas is not getting to the burners. Weber has not been all that helpful in fixing this problem.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, June 30, 2025
Thank you for your feedback. We are really sorry to hear about the issues lighting the grill. We want to know more and offer our assistance. Please look for an outreach email from us soon. Thank you!
My parents only bought Weber and that's my "go to" for grilling too. They last for many years and are consistently reliable. The only reason I had to purchase a new gas grill this time was because I moved and had to leave the old one behind. Even the Weber charcoal grills that I grew up with are a solid purchase - I still have my mini grill.
Ok grill, but the non-battery "spark" ignition system is horrible. It takes multiple tries every time to start ... I have taken to using a lighter to start it. Also the grease drip system is small by about a half inch, so it slides around and doesn't cover the whole area (as I found grease dripping down into the compartment below). Disappointed.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, July 3, 2025
We appreciate your feedback. Your satisfaction means a lot to us. We are so sorry to hear you are having trouble igniting the burners. We want to know more and offer our assistance. Please look for an outreach email from us soon. Thank you!
This is my second Weber in over 15 years and am once again enjoying its grilling performance. Only reason I gave my E-425 four stars was because it didn’t come with 4 caster type wheels. It would just make it easier to maneuver.
We're so glad that we decided to invest in this top-notch grill! Nothing compares to a grilling experience like this. We've had some other to shelf grills, but this one is the best so far!