Customer reviews from Samsung US
Samsung - Galaxy Book4 Edge - Copilot+ PC - 15.6" LED Laptop - Snapdragon X Plus - 16GB Memory- 1TB Storage - Sapphire Blue
Average customer rating
4.5
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
144
4 Stars
31
3 Stars
9
2 Stars
6
1 Star
6
83%of customers recommend this product.
(
50 out of
60)
Customer Reviews for Samsung - Galaxy Book4 Edge - Copilot+ PC - 15.6" LED Laptop - Snapdragon X Plus - 16GB Memory- 1TB Storage - Sapphire Blue
Customer Rating
5
Pretty Dope.
on June 26, 2024
Posted by: LoveSamsung
from Dandridge TN
Expertise:Intermediate
I bought it and I didn't know what to expect because I've only ever owned dells and I was started using it and it is amazing! 10 out of 10 would recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Visibly Shrouded
from NYC
Expertise:Expert
Verified Purchase:Yes
Beautiful laptop! For the price point after trade-in credit, this is an amazing all rounder. The screen quality is simply amazing.
Being Windows on arm, there's still quite a bit of compatibility issues, and bugs. Least of all, gaming popular titles will continue to be an issue.
But for light tasks, surfing and media consumption, this is the first laptop I've ever owned where I no longer care to keep the device plugged in to a power source the whole time. :)
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Response from Samsung USBy Social Commerce, November 22, 2024
Hi there Visibly Shrouded, we appreciate you sharing your thoughts about your Samsung Galaxy Book4 Edge with us. We are so happy to hear you are pleased with the daily usage and battery life of your new device. We have provided links to the full device manual and the Samsung Support Team if you are interested in assistance with the features that are not aligning to your expectations or needs. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Good device hardware, outlook, but half-ready yet!
on November 24, 2024
Posted by: Pavel
from Georgia, USA
Expertise:Intermediate
Verified Purchase:Yes
The device hardware and exterior is very nice, almost gorgeous. It's not that light as previous models or competitor's gram, but still light enough. Like the materials, the display. Don't like the shallow keyboard, and noticeable "chin" at the bottom of display (c'mon, it's 2024 already).
Dislike the base combination offers 512GB of soldered storage, even though storage is so cheap these days (check how little high-end SSD costs from the very same Samsung). Remember, it's built-in eUFS so can't upgrade.
While Windows 11 Arm works fine, there are still many software not yet natively supported by Arm64. Moreover, some of the pre-installed "bloatware" from Samsung is also x64, especially various background services - so go ahead and clean those extra tools.
Dislike the base combination offers 512GB of soldered storage, even though storage is so cheap these days (check how little high-end SSD costs from the very same Samsung). Remember, it's built-in eUFS so can't upgrade.
While Windows 11 Arm works fine, there are still many software not yet natively supported by Arm64. Moreover, some of the pre-installed "bloatware" from Samsung is also x64, especially various background services - so go ahead and clean those extra tools.
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy Social Commerce, November 26, 2024
Hello Pavel, we appreciate your feedback on your Samsung Galaxy Book4 Edge. We are pleased that you are happy with the hardware appearance of your new laptop. If you are finding the storage capacity to be insufficient you can always use additional SD card or external hard drives to expand the capacity and ensure you can keep all of your important documents and data. We have provided a link to the Samsung Support Team and full device manual to help you with the features and help you if you believ eyour device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Common issue screen crack
on February 11, 2025
Posted by: Lana
Please read other reviews on different platforms about the Samsung Galaxy Book 4, especially regarding how often the screen cracks without significant physical damage or impact. Yes, this model offers great technical specifications, but once the screen cracks, it's not worth fixing because the repair cost is almost the same as buying a new laptop. This happened to me after just three weeks of use. I opened the lid and noticed a tiny crack on the screen. Unfortunately, this issue seems to be common with this model. I was extremely careful with the laptop, but the crack still appeared, and it was not covered under warranty. My personal advice: do not buy this model.
Response from Samsung USBy R&R Team, February 12, 2025
Hello Lana,
Thank you for making the time to share your Samsung Galaxy Book4 Edge experience with us. We understand how frustrating it can be to experience physical damage to your expensive PC. As you are aware, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Samsung Support is also here to assist you when it’s most convenient with your schedule. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Feel free to reach out to Samsung Support if you would like any further assistance or if you would like to share any other feedback with us. We're always here to assist you in any way that we can. Thanks for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
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smsng.us/Samsung-Community
Thank you for making the time to share your Samsung Galaxy Book4 Edge experience with us. We understand how frustrating it can be to experience physical damage to your expensive PC. As you are aware, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Samsung Support is also here to assist you when it’s most convenient with your schedule. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Feel free to reach out to Samsung Support if you would like any further assistance or if you would like to share any other feedback with us. We're always here to assist you in any way that we can. Thanks for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Posted by: Wankidy
from Maryland
Expertise:Expert
Verified Purchase:Yes
The quality of the laptop was surprisingly good. However, the battery life was not as expected and the trackpad was too big and often got in the way while typing.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Perfect workhorse for lightweight applications
on November 18, 2024
Posted by: That guy
from TN
Expertise:Expert
Verified Purchase:Yes
My wife woke me up because her previous laptop died and I immediately had the snapdragon windows laptops in mind. Luckily the Samsung just happened to be on sale that day. Recently I purchased a second hand galaxy s 9 tab ultra that I would recommend so Samsung seemed like a natural brand to go with, especially considering our previous commitments to the ecosystem.
If I had any problem with the laptop at all it would be that as a media device it seems to compromise from the tablet. The tablets screen is smaller but slightly more vibrant and the speakers are significantly louder and clearer on the laptop. My expectations were that the laptop would edge the tablet out not the other way around, but a tablet being a dedicated media device makes sense. The keyboard could be slightly more raised according to my wife.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy Social Commerce, November 20, 2024
Hey there That guy, we appreciate your feedback on your Samsung Galaxy Book4 Edge. We are so happy to hear you are overall pleased with the usage and features of your laptop. We have provided a link to the full device manual to help you adjust the settings of the display and laptop in general to best align to your preferences. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Performance beast with excellent battery life
on December 6, 2024
Posted by: DG01
from California
Expertise:Intermediate
Verified Purchase:Yes
Excellent performance and endurance. Havent heard fans in over a month after initial setup on day1. Battery life keeps on going and when I don't use it, laptop is just in sleep. No longer have to shut it down.
I don't game or photo edit. So if your use case is like mine involving checking emails, browsing web, watching Netflix and doing office work in docs/sheets/PowerPoint nothing can beat this machine in the experience
I don't game or photo edit. So if your use case is like mine involving checking emails, browsing web, watching Netflix and doing office work in docs/sheets/PowerPoint nothing can beat this machine in the experience
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Downgraded Due to Sound Quality
on November 6, 2025
Posted by: Sea Jay
from Albany NY
Expertise:Intermediate
Very happy with laptop except for sound quality which is seriously degraded by placing the speakers on the bottom of the laptop. What is surprising is that if you cover up the speaker grills on the bottom, the sound improves substantially as it must force up sound through the keyboard. Also, the volume is poor and as noted by others, you have to push the Function key along with the speaker up or down key. Speaker grills on the top of the laptop would appear to be a superior design although Samsung must have its reasons. Also, coming off an HP laptop with top speakers with the B&O (Bang & Olufsen) technology which provides notably superior clarity and volume.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US