Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,432 Reviews)
Rating breakdown 1,432 reviews
5 Stars
1,117
4 Stars
192
3 Stars
43
2 Stars
29
1 Star
51
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Posted by: RZ27
from OH
Verified Purchase:Yes
We've had this dryer about 3 months. It's done a great job so far with no problems. It's very quiet and it's nice to get notifications when it's done so the clothes don't sit in the dryer for too long and get wrinkles. When this does happen it's easy to refresh using the steam option. It has a large capacity. We've been able to put several blankets and comforters inside w/o a problem.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Tea12Coffee
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was installed in our apartment a few months ago and it works well. My only note to improve the next version would be to make the light corresponding to the cycle a bit clearer as to which one it is pointing to. Perhaps the cycle name itself should light up to make it easier to figure out. I always have to start from the first cycle and work my way around to be sure it's on the right one.
Written by a customer while visiting lg.com
Posted by: Sue RG
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been using this for about 3 weeks. It took a great deal of effort to get the dryer app installed. It was quite frustrating. There is a light in the dryer but it seems somewhat sporadic. It seems to dry pretty well but some of the heavier towels weren't quite dry.
Pros: Features/Settings
Quality
5
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, Customer Care, January 18, 2024
Hey there. Thank you so much for taking the time to leave us a review about your dryer. We really appreciate your feedback and we want you to know that we understand how frustrating it can be to have a unit that isn't working properly. Rest assured, we are here to help and we don't want you to go through this kind of experience. Whenever it's convenient for you, please feel free to send us a private message with your contact details, model, and serial number. We'll make sure to assist you in resolving this issue. Thank you again for reaching out to us! ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Dryers that don't dry
on February 4, 2024
Posted by: Vegas Contractor
from Las Vegas Nevada
I can only agree with most of the reviews on this list. The dryers are pretty much useless. We called the service line we got told to reset the dryer and use it only on the speed dry setting
and it worked for a few times, but it takes two or three hours plus times to dry. As a general contractor i see a lot of different systems
and LG has been the worse product I have come seen and will try and discourage anyone from purchasing.
.
and it worked for a few times, but it takes two or three hours plus times to dry. As a general contractor i see a lot of different systems
and LG has been the worse product I have come seen and will try and discourage anyone from purchasing.
.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 6, 2024
Hi there. We understand your experience with your dryer fell short of your expectations. We'd like to take this opportunity to have a closer look into your issue! If your LG dryer is taking too long to dry your clothes or your dryer is not heating properly, this is likely due to a blockage to the dryer's airflow. Blockages can be caused by an obstruction in the duct work or lint build up on your air filter. Please make sure your lint filters are clean and free of any debris. Please start your dryer on a normal cycle. Next, go outside where the dryer is vented and ensure the airflow is adequate. If there is weak/ no airflow, there might be a restriction that needs to be removed. Are you receiving an error code? Feel free to reach out to us so that we can help zero in on the cause and help resolve the issue! We're available via PM on social media at the handle @LGUSSupport. Be sure to include your phone number, model number, serial number, and error code should you be receiving one. It would be our pleasure to help! ^Chris
http://spr.ly/6429Vyc93
http://spr.ly/6429Vyc93
Written by a customer while visiting lg.com
Posted by: bbum
from amarillo tx
Verified Purchase:Yes
I have had my new dryer for about a month and I love it. So easy to operate and drys quickly. Has Wi Fi capabilities which I have not used yet. It is very stylish and looks great. I am quite pleased with purchase.
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kim 56
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this last month and have been pleased
Dries clothes fast.
Dries clothes fast.
Written by a customer while visiting lg.com
Posted by: Duallygirl
from Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really liking my new LG ThinQ dryer. Have been impressed with the job it does. I would give it 5 stars, however, getting this registered and trying to get the free extended warranty that was offered, was horrible. I had to spend three days getting transferred and put on hold and hung up on to get this appliance registered and extended warranty. Still unable to get into my account with LG and the app is worthless.
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Robin2019
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am extremely happy with the dryer. I love that there is the Steamfresh option on it to help get some wrinkles out.
Written by a customer while visiting lg.com