Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,458 Reviews)
Rating breakdown 1,458 reviews
5 Stars
1,123
4 Stars
195
3 Stars
44
2 Stars
32
1 Star
64
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Customer Rating
4
Dryer
on November 2, 2026
Posted by: Les23
from Kansas City
The dryer works as expected with one exception, the lint is caught in the mesh lint catcher as well as on the lower glass door after drying towels.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Doesn’t dry clothes
on October 24, 2026
Posted by: teri5
After an hour of drying, my clothes are still damp. I put it on speed dry for another 25 minutes to hopefully get dry clothes. With the cost of electricity to run it and the aggravation it causes, it’s not worth the money.
Quality
3
Features
4
Value
2
Response from lg.comBy LG, October 27, 2026
Hello, Teri. Thank you for sharing your experience and feedback with your LG DLEX4000B Dryer. We appreciate you detailing your thoughts on the drying cycles and duration. As a brief troubleshooting step, ensure that the lint filter is clean and that the exhaust duct is free of any restrictions to maintain proper airflow, and you can explore more cycle optimization guidance at https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634?srsltid=AfmBOor1nE_kQMEPJMTyt5eTTYeJVISvAnB8W2xIK4UkG3Uz5Zsoycds. We are committed to ensuring your appliance performs at its absolute best and supporting you with your options so we can provide the proper resolution for your unit. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit. ^James
Written by a customer while visiting lg.com
Customer Rating
1
DLEX4000B
on October 20, 2026
Posted by: ClassyCassie
Horrible, nonexistent warranty service
Zero stars
Zero stars
Quality
1
Features
1
Value
1
Response from lg.comBy ^Rich, LG Digital Care Team, October 27, 2026
Hello Cassie, thank you for taking the time to share your feedback with us. We understand your situation regarding your warranty service experience for your LG Front Load Electric Dryer, model DLEX4000B.
To help check and track your warranty coverage and service request details, please consider trying these helpful steps:
⦁ Verify Proof of Purchase: Keep your sales receipt and purchase date accessible to confirm warranty status with our support teams.
⦁ Check Product Registration: Ensure your appliance is registered in your LG account to easily access active warranty coverage and service records.
⦁ Connect Direct for Assistance: Reach out directly to our dedicated customer care team so we can review your case details and work toward a resolution.
For complete product specifications, warranty information, and owner documentation, you can access the product support page here: https://www.lg.com/us/support/product/lg-DLEX4000B.ABLEEUS?tab=1
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
—Rich
To help check and track your warranty coverage and service request details, please consider trying these helpful steps:
⦁ Verify Proof of Purchase: Keep your sales receipt and purchase date accessible to confirm warranty status with our support teams.
⦁ Check Product Registration: Ensure your appliance is registered in your LG account to easily access active warranty coverage and service records.
⦁ Connect Direct for Assistance: Reach out directly to our dedicated customer care team so we can review your case details and work toward a resolution.
For complete product specifications, warranty information, and owner documentation, you can access the product support page here: https://www.lg.com/us/support/product/lg-DLEX4000B.ABLEEUS?tab=1
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
—Rich
Written by a customer while visiting lg.com
Customer Rating
2
Weak Drums
on October 18, 2026
Posted by: MWKY
from Ky
The dryer looks good, drys great and has a good capacity but UNFORTUNATELY for me and according to the internet many others it has a major flaw. Specifically the dryer drum, the weld seam on the drum cracked. Again unfortunately for me I didn’t notice exactly when this happened so by the time we noticed an issue the warranty was up, missed it by a few months. Now I’ve owned a few dryers in my time and I expect some of the drum rollers, belt, electrical components or possibly a heating element to need replacing but never would I have expected a dryer drum to be the first thing to go. Maybe it’s luck of the draw I don’t know but do a little research and decide if you’re willing to risk the issue.
Pros: ease of use
Quality
1
Features
4
Value
2
Response from lg.comBy ^Rich, LG Digital Care Team, October 27, 2026
Hello there, thank you for taking the time to share your feedback with us. We understand your situation regarding the dryer drum weld seam cracking and your experience after the warranty period on your 7.4 cu. ft. Ultra Large Capacity Smart Wi-Fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence, model DLEX4000B.
To help check and maintain proper operation on your dryer drum assembly, please consider trying these helpful steps:
⦁ Verify Load Balance & Capacity: Avoid overloading the dryer drum with heavy, saturated bulk items to ensure smooth drum rotation and minimize stress on internal support rollers and seams.
⦁ Inspect Internal Drum & Rollers: Regularly check inside the drum for any sharp objects (such as loose zippers or metal fasteners) that could snag or cause physical wear during drying cycles.
⦁ Check Leveling & Vibration: Ensure all four leveling legs are firmly seated on the floor to keep the appliance stable and prevent excessive frame vibration during high-speed tumbling.
For complete operating instructions, maintenance guidelines, and product documentation, you can access the product manual here: https://www.lg.com/us/support/product/lg-DLEX4000B.ABLEEUS?tab=1
If you need further assistance or wish to have your unit evaluated for out-of-warranty support options, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
—Rich
To help check and maintain proper operation on your dryer drum assembly, please consider trying these helpful steps:
⦁ Verify Load Balance & Capacity: Avoid overloading the dryer drum with heavy, saturated bulk items to ensure smooth drum rotation and minimize stress on internal support rollers and seams.
⦁ Inspect Internal Drum & Rollers: Regularly check inside the drum for any sharp objects (such as loose zippers or metal fasteners) that could snag or cause physical wear during drying cycles.
⦁ Check Leveling & Vibration: Ensure all four leveling legs are firmly seated on the floor to keep the appliance stable and prevent excessive frame vibration during high-speed tumbling.
For complete operating instructions, maintenance guidelines, and product documentation, you can access the product manual here: https://www.lg.com/us/support/product/lg-DLEX4000B.ABLEEUS?tab=1
If you need further assistance or wish to have your unit evaluated for out-of-warranty support options, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
—Rich
Written by a customer while visiting lg.com
Customer Rating
1
Poor quality
on October 9, 2026
Posted by: TEStoney01
Quality is questionable as ours died in less than a year.
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy LG, October 11, 2026
Hi. Thank you for taking the time to share your review regarding your LG DLGX4001B Dryer and your overall experience. We appreciate your valuable feedback and are dedicated to ensuring our appliances deliver dependable, long-lasting performance. We are always here to provide guidance and support for your home appliances. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support for your unit. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Bad Dryer at High Price
on October 9, 2026
Posted by: DMD3
The dryer never worked correctly. Clothes always ended up in a wrinkled ball in a corner of the dryer. S=Dealer couldn't fix so were ended up dumping it.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, October 11, 2026
Hi. Thank you for sharing your experience regarding your LG DLEX4000W Dryer. We appreciate your feedback on the drying results and want to highlight our dedication to providing reliable fabric care for our customers. As a standard best practice for optimal performance, you can review helpful guidelines on loading and tumbling at https://www.lg.com/us/support/help-library/lg-washer-why-are-my-clothes-wrinkling-or-tangling--20150720870979?srsltid=AU7gw4XGS1az4O37AKE4TrdiUKmlvFzSyvVIItDdwcluY50oUf4iVX1s We hope you will consider us again in the future as you explore our innovative home appliances. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support if you need any future support. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Okay after Warranty Issues Resolved.
on September 26, 2026
Posted by: RFM63
Had an issue with the door not staying closed. Took 2 service calls to address. Other than that it seems to be good for now. I enjoy the washer. They are not built like the old appliances so time will tell on the durability. I like the energy and water saving features and they clean better than my old units.
Pros: ease of use, Features/Settings, Performance
Quality
4
Features
5
Value
4
Response from lg.comBy ^Rich, LG Digital Care Team, September 26, 2026
Hi! We're glad your washer is performing well and saving energy and water. We appreciate your feedback on the door mechanism and durability, and we'll share your comments with our product team for improvements. If you need assistance, contact us at @LGUSSupport. #LifesGood ❤️ -Rich
Written by a customer while visiting lg.com
Customer Rating
2
Bad dryer
on September 25, 2026
Posted by: teri8186
I honestly cannot give a good review for this product since it has not been working correctly since I purchased it this past summer. It does not dry if towel or a large load is put in it. After 3 cycles of (3 hours) the clothes are still damp. If I put in only a few items they dry great.
Quality
1
Features
4
Value
2
Response from lg.comBy LG, September 30, 2026
Hello, Teri. Thank you for sharing your experience with your LG DLEX4000B Dryer. We value your feedback regarding the performance when handling larger loads like towels, and we want to ensure your laundry setup works efficiently for you. As a brief troubleshooting step, please check that the lint filter and vent line are completely clear of airflow obstructions, as restricted ventilation can extend cycle times and leave items damp. You can also view helpful guidelines on optimizing drying times at https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634?srsltid=AfmBOor1nE_kQMEPJMTyt5eTTYeJVISvAnB8W2xIK4UkG3Uz5Zsoycds We are dedicated to providing a reliable experience with your appliance, so please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com