Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,422 Reviews)
Rating breakdown 1,422 reviews
5 Stars
1,111
4 Stars
192
3 Stars
42
2 Stars
28
1 Star
49
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Posted by: Bhom Tell
from Arlington TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have enjoyed the Dryer and Washer for about 3 weeks know. We like the ease of operation snd the steam feature on both the washer and dryer. Additionally, we enjoy the connection to the wifi and Internet. The only thing that was a bit disappointing is that the controls were hard to see because the machines were short. We then both the pedestals.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
"Real tempered glass" door breaks to sharp shards
on September 29, 2023
Posted by: dack
from California
Verified Purchase:Yes
We only dry clothes, bedding and towels in our dryer. Nothing hard or bulky like shoes, etc. During a normal dry cycle with medium load, the inner wall of the "real tempered glass" door broke off and mixed a bunch of tiny jagged sharp shards into our clothes. I stack my dryer on top of the washer with the LG stacking kit, and if I wasn't paying attention, I could have opened the door and dropped a heavy 14" diameter disc of razor sharp glass 4 ft right on top of my feet and shattered all over my home floor. It'd been 2 years since we purchased and LG originally said it's out of warranty, but this is not an acceptable level of safety to have for a product well within its expected operating lifespan. Searching online, there are many other reports of this happening
Pros: ease of use, Features/Settings
Quality
1
Features
4
Value
2
Response from lg.comBy Rita, LG US Support, October 10, 2023
We believe in providing you with quality products, so when we heard that your LG Front Load Washer tempered glass shattered, we became very concerned because safety is our number one priority! This is not what we want for you. We'd love to look further in order to rectify this situation. So, please send us a direct message via Facebook or Twitter using the hashtag @LGUSSupport, and include the case number. We look forward to hearing from you! ~Rita
Written by a customer while visiting lg.com
Posted by: Serene Mountain
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great washer. Good capacity for large comforters. I have an air bnb and wash king size bedding without any difficult. It is quiet and efficient. It plays a fun little sea shanty at the end of the wash!
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great gas dryer. Couldn’t ask for anything more. Works great and does a great job keeping the close static free and smells good. The instructions manual is a little vague with some of the features. But over all I couldn’t recommend anything better for the price. Thanks LG
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jb749
from Centennial, CO
Verified Purchase:Yes
I bought this a month ago and am still trying to find the best settings that work. I do not like to dry my clothing on high, but no other setting gets close to getting the clothes dry. Usually, the waist bands and hemlines - in-other-words, any thicker or layered fabric - is still damp. When I reset the dryer to finish drying, it will not stay on more than a couple of minutes because the sensing system tells it the clothing is dry when, in fact, it is not. I have only been able to get the results I want by using the manual settings. All that is really needed to make this a nice appliance would be a heat setting option and a timing control. All the fancy digital nonsense is pretty much useless. I have not yet tried the steam option.
Pros: Style/Design
Quality
3
Features
2
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 28, 2023
Hello, we are sad to hear that your LG Dryer has fallen short of your expectations. We recommend utilizing the owner's manual for more specifications on finding the right dry cycle for your clothes. We also recommend trying the speed dry to ensure that extra dry time. http://spr.ly/6425RBGLW ~Tegan
Written by a customer while visiting lg.com
Posted by: RZ27
from OH
Verified Purchase:Yes
We've had this dryer about 3 months. It's done a great job so far with no problems. It's very quiet and it's nice to get notifications when it's done so the clothes don't sit in the dryer for too long and get wrinkles. When this does happen it's easy to refresh using the steam option. It has a large capacity. We've been able to put several blankets and comforters inside w/o a problem.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Tea12Coffee
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was installed in our apartment a few months ago and it works well. My only note to improve the next version would be to make the light corresponding to the cycle a bit clearer as to which one it is pointing to. Perhaps the cycle name itself should light up to make it easier to figure out. I always have to start from the first cycle and work my way around to be sure it's on the right one.
Written by a customer while visiting lg.com
Posted by: Sue RG
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been using this for about 3 weeks. It took a great deal of effort to get the dryer app installed. It was quite frustrating. There is a light in the dryer but it seems somewhat sporadic. It seems to dry pretty well but some of the heavier towels weren't quite dry.
Pros: Features/Settings
Quality
5
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, Customer Care, January 18, 2024
Hey there. Thank you so much for taking the time to leave us a review about your dryer. We really appreciate your feedback and we want you to know that we understand how frustrating it can be to have a unit that isn't working properly. Rest assured, we are here to help and we don't want you to go through this kind of experience. Whenever it's convenient for you, please feel free to send us a private message with your contact details, model, and serial number. We'll make sure to assist you in resolving this issue. Thank you again for reaching out to us! ^Anthony
Written by a customer while visiting lg.com