Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,458 Reviews)
Rating breakdown 1,458 reviews
5 Stars
1,123
4 Stars
195
3 Stars
44
2 Stars
32
1 Star
64
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Posted by: Faz Chanders
from Woodbridge, VA
Verified Purchase:Yes
Lasted 20 mins before the control panel buttons stopped responding. Then they started working, then stopped again. Turns out the power connectors for the control panel weren't connected in properly at the factory. Once fixed by repairman, the control panel's so far been fine. But, my trust in LG products has been lost.
Quality
1
Features
4
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 10, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: CJ in Bay Area
from Dublin,CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought our new LG dryer approx 3 weeks ago and I am quite pleased. I really like the pre- determined settings. There is also flexibility to adjust to my liking. A lot of features. User-friendly.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
4
Features
5
Value
3
Response from lg.comBy Christian Jimenez, LG Social, May 9, 2023
Hi, thanks for taking the time to post your review detailing the features you enjoy using in your 7.4 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Electric Dryer! We appreciate you highlighting the useful pre-determined settings which makes your drying routine so much easier! Should you need support, we're available via social media! Feel free to send us a DM on Facebook or Twitter at the handle (@LGUSSupport). We'd be happy to assist! ^Chris
Written by a customer while visiting lg.com
Posted by: Boruch
Verified Purchase:Yes
I am so happy that i bought this product, thank you
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 7, 2023
Thank you so much for taking the time to leave us a 5-star review. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: good2go
from Pineville, LA
Verified Purchase:Yes
Very easy installation and quick setup. Like the controls and color. Bought 3 weeks ago and we are happy with the performance.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
4
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 15, 2023
Wow! Thank you so much for your positive feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Yoronbo
Verified Purchase:Yes
[This review was collected as part of a promotion.] Don’t want to have to think about settings. Just load, select and start!!
Response from lg.comBy Jai., LG Social., May 8, 2023
Hello there. Awesome! We’re glad you loved the LG Dryer. We find it to be a favorite among many of our customers. Your review is a valuable information for our whole team. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. `Jai.
Written by a customer while visiting lg.com
Posted by: kcost
from la mesa, ca
Verified Purchase:Yes
Bought this a month ago and sad that I did. The door doesn't stay closed during operation so we have to tape it closed so the cycles will finish.
Pros: Features/Settings
Quality
1
Features
5
Value
4
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 7, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: jake613
from Jackson, NJ
Verified Purchase:Yes
So far so good - always worried how long something will last, so we'll see in a couple of years - clothes are dry - haven't tried steam setting yet
Quality
5
Features
5
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 15, 2023
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We'll make sure to pass this to our team, this will surely make their day! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: mrte
from W>P> Beach, FL
Verified Purchase:Yes
Bought this about 3 weeks ago and it's very easy to use.
Pros: ease of use, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Christian Jimenez, LG Social Media, May 10, 2023
Hi! Thanks for highlighting the easy to use functionality available in your 7.4 cu. ft. Ultra Large Capacity Smart Front Load Gas Dryer. #LifesGood when your washers Built-In Intelligence makes washing much easier on you- automatically selecting the best cycles for you! ^Chris
Written by a customer while visiting lg.com