Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,458 Reviews)
Rating breakdown 1,458 reviews
5 Stars
1,123
4 Stars
195
3 Stars
44
2 Stars
32
1 Star
64
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Posted by: lakes
Verified Purchase:Yes
Very happy with this machine, does a great job and looks nice too.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JLindasing
from Tifton ga
Verified Purchase:Yes
Got this dryer late December and have had lots of problems.
From a nightmare delivery to having it not work. They finally sent someone out and had to order the whole front panel and more.Not what I was expecting from LG.
From a nightmare delivery to having it not work. They finally sent someone out and had to order the whole front panel and more.Not what I was expecting from LG.
Pros: Style/Design
Quality
2
Features
3
Value
2
Response from lg.comBy Tanisha, social/LG, June 8, 2023
We understand why you feel this way, As consumers' ourselves this seems to be very frustrating. However, We would like to add a different perspective for you. Please contact us and let us know that your needs have been met. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. We look forward to hearing from you. ~Tanisha
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. We look forward to hearing from you. ~Tanisha
Written by a customer while visiting lg.com
Posted by: LG WM4000HWA DLEX4000W
from San Ramon, CA
Verified Purchase:Yes
We purchased the model 4000 washer/dryer in white on May 8, 2023 and took delivery on May 15th. The array of washing/drying options is vast and the features/technology are impressive. Overall performance thus far has been fine. However, the quality control is lacking. Specifically, there is a color mismatch between the washer and dryer. While the washer itself is white and matched the floor model displayed at the retailer from whom we made our purchase, the dryer is a different story. It is not white per se, but an off-white color in appearance. And depending on the lighting conditions and angle, the dryer shows hints of beige. We firmly believe that this is a manufacturing defect. The particular dryer unit should never have passed quality control for cosmetics coming out of the manufacturing process. And the retailer should never have accepted this unit as first quality, let alone selected this unit for delivery/installation to us, or any customer for that matter. While the shopping experience itself overall was pleasant, we will be forever tainted (literally and figuratively) by what should never have slipped all the way through to our doorstep.
Quality
3
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, June 8, 2023
We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, we can be reached at 800-243-0000.~Tanisha
Written by a customer while visiting lg.com
Posted by: WDryer
from Largo, Florida
Verified Purchase:Yes
The W&D both work really well. Ease of use makes them easy to use.
Pros: ease of use, Quality, Performance
Quality
4
Features
4
Value
4
Response from lg.comBy Ian, LG Social Media, June 23, 2023
Hello! Thanks for the kind words, we love to hear that you're loving your new washer and dryer! ^Ian
Written by a customer while visiting lg.com
Posted by: MikeBuzz
from Sharpsburg, MD
Verified Purchase:Yes
This dryer works well and does not ball up bed sheets and blankets like our old dryer.
It also has a handy steam feature for your permanent press clothes.
It also has a handy steam feature for your permanent press clothes.
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Wen844
from The Villages, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this dryer 2 weeks ago along with a washer and I have to say it is great. The only problem I’m having is the clothes are coming out a little wrinkled and I’m sure it is in my settings. Sometimes I’m not getting the clothes totally dry. I’m sure it’s me, not the dryer! Hopefully I’ll figure it out soon!
Pros: Quality
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Alicia and Ignacio
Verified Purchase:Yes
Since I bought the machine I’m having trouble with it. My son has called twice and I’m not receiving the right answer. Since the machine is still under warranty they should send a technical to check it.
Quality
1
Features
3
Response from lg.comBy Jai., LG Social., June 5, 2023
Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Written by a customer while visiting lg.com
Posted by: Cmw9
from Prescott, AZ
Verified Purchase:Yes
Love my new LG gas dryer. Very quiet and efficient
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com