Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,458 Reviews)
Rating breakdown 1,458 reviews
5 Stars
1,123
4 Stars
195
3 Stars
44
2 Stars
32
1 Star
64
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Posted by: Sue RG
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been using this for about 3 weeks. It took a great deal of effort to get the dryer app installed. It was quite frustrating. There is a light in the dryer but it seems somewhat sporadic. It seems to dry pretty well but some of the heavier towels weren't quite dry.
Pros: Features/Settings
Quality
5
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, Customer Care, January 18, 2024
Hey there. Thank you so much for taking the time to leave us a review about your dryer. We really appreciate your feedback and we want you to know that we understand how frustrating it can be to have a unit that isn't working properly. Rest assured, we are here to help and we don't want you to go through this kind of experience. Whenever it's convenient for you, please feel free to send us a private message with your contact details, model, and serial number. We'll make sure to assist you in resolving this issue. Thank you again for reaching out to us! ^Anthony
Written by a customer while visiting lg.com
Posted by: tflien
from Pelican Rapids, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] We feel spoilt having a dryer that can get our clothes dry in just one cycle.
Pros: Quality, Style/Design, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: helen p
from Atlanta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This dryer work so quietly and so well! Our clothes are fresh and dry every time. I love the steam feature as well. I would definitely purchase this again.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sergio Roca
from Sellersburg. IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought a washer and dryer 6 months ago and so far they have run smoothly, I used to have an LG washer and Dryer when I live in Costa Rica and confident we build towards this brand and how reliable it is makes go the same when we moved to the States.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Mommy24
from Atlanta Ga
Verified Purchase:Yes
I Love my new washer & dryer set. It is so much nicer than my old set. I love the features and how I can start it from my phone.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Skg1985
from Pittsboro NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this for our new house and absolutely love it! Very user friendly and is a superior product!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: FranklinDos
from Arlington VA
Verified Purchase:Yes
DLEX4000W Dryer: Good performance, good controls. A little too deep. The control panel needs illumination - had to install an extra light in my laundry room to see it properly.
Pros: ease of use, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Front End Washing Machine
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this in November of 2023 and had to wait over a month for it to arrive. It was damaged during installation. Had to wait over a week to get it replaced. This one smells horrible, as did the other one. Why does it stink? I have had two other front end loaders, both Samsungs, and they did not have this stench.
Pros: Quality
Quality
2
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 16, 2024
Hi there. We understand how much odor negatively impacts your satisfaction with your dryer and would like to take this opportunity to have a closer look into your experience. Please note that heat generated by the initial use of the dryer may produce a particular odor during drying. This smell is similar to the smell of the seats and interior of a brand-new car. Moreover, it will naturally dissipate after repeated uses and usually disappears after one month of use but can last up to three months, depending on the number of uses. So that we can address any concerns you may have about this, please reach out to us on social media at the handle @LGUSSupport. Kindly include your phone number and dryer model & serial numbers. It'd be our pleasure to help! ^Chris
Written by a customer while visiting lg.com