Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,422 Reviews)
Rating breakdown 1,422 reviews
5 Stars
1,111
4 Stars
192
3 Stars
42
2 Stars
28
1 Star
49
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Customer Rating
1
Don't use the steam function!
on January 9, 2026
Posted by: Ann679
Works great if you don't use the steam function. Quit powering on and upon researching the issue discovered that is a common problem if you use the steam function. LG refused to send out someone to repair it. Said we had to do a "hard start" which involved unplugging the dryer, which was difficult because of the location. We had to do this every month or so for about a year at which point it wouldn't start at all. Getting a repair person out is a nightmare! That is another whole story in itself!
Response from lg.comBy LG, January 11, 2026
Hi, Ann. Thank you for sharing your experience with your LG Dryer. We appreciate you taking the time to outline what has been happening with your dryer, especially how the unit powered off after using the steam function, the repeated need to perform a hard reset, and the difficulty you faced when trying to get a technician scheduled. Your feedback about how this affected long‑term usability is important for us to review so we can look more closely into the specifics of your model. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this steam‑function and power‑reset issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering:
https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898 ^James
https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898 ^James
Written by a customer while visiting lg.com
Customer Rating
3
Not drying properly
on March 10, 2021
Posted by: AKRK
from California
[This review was collected as part of a promotion.] I bought this dryer and the clothes and blankets do not completely dry on the normal setting.
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, March 11, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: MN Bigdog
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this based on consumer reports and dealer/repair reports. First one would not fire up gas. Check lines for gas, ran checks and got NO GAS code. Dealer was going to repair under warranty but I told them I paid for a new dryer not a refurbished one. Took some talking to get them to replace the unit with a new one but all is good. Still a pain to get connected to ThinQ but once it connects it is great.. Like to be told when cycle is done. So far no problems, and time will tell. Took off one star because had to go thru two units to get one that worked.
Pros: ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: A Murphy
from Osterville, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have this dryer (and washer) in two houses. It has been very reliable, and good quality for the cost. Also, we needed this depth as our space was not deep. But we wanted a full size washer. This fit the bill great.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Del525
from Delaware
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought over 3 months and i’m very unhappy with it. It doesn’t wash towels good at all.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, June 30, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Janet UK
from San Antonio TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Steam feature/wrinkle guard don't work. Clothes are very wrinkled when the come out of the dryer. I'm having to iron almost everything due to the wrinkles
Pros: Quality
No, I would not recommend this to a friend.
Quality
5
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 10, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jenmc
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second LG dryer. My first one lasted over 10 years with m no issues at all. So, I went back to LG this time around and couldn’t be happier. I love the AI feature that syncs the dryer to the washer to determine cycle settings. I also love the app; it reminds me when the dryer is done so my clothes don’t sit. I also feel like it’s much more accurate in how long to dry compared to my last dryer. Things dry much faster. Thanks LG! You have a loyal customer.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Good product but maintenance required in a month
on August 24, 2021
Posted by: pramodraja
from North Brunswick, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this dryer a couple of months ago and after a month use started noticing the heavy noise, requested for a tech visit and he confirmed that the motor has some problem and needs to be replaced. Cannot use the dryer until the motor is replaced. Not sure about the ETA.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com