Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,432 Reviews)
Rating breakdown 1,432 reviews
5 Stars
1,117
4 Stars
192
3 Stars
43
2 Stars
29
1 Star
51
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Posted by: ToriT
from Central Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like this high tech dryer. The ability to control things in the app is great and I love the email updates. I just wish there was a way to change the default settings. I like my clothes on the dryer side and it’s a pain to switch everything to “more dry” every time
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Anonymous
from Queens, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got a lemon, or a piece of junk. This dryer has been nothing but a source of aggravation ever since I purchased it. We keep on getting this flashing “gas” error. The dryer stops 25 to 30 minutes into its cycle with gas error flashing. It does not generate any heat, everything is still wet. We had a plumber check the gas line, everything is fine—our gas stove and gas water heater have no issues. An LG tech replaced the dryer’s gas valve—same issue. My mom suffers from dementia, laundry is a necessity in our house. To get this repaired, I have to pay a plumber to disconnect the gas line from the dryer, pay someone to bring it down from its platform, once the maintenance is done, pay for the reverse process. At this point, as soon as I have the money, I’ll get a new dryer , and hope to have better luck. My last dryer lasted over 15 years before the motor gave out. Buyer beware!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, May 10, 2022
We hate to hear this and thank you for the feedback. We will be happy to pass this along to our product developers.^Sandy
Written by a customer while visiting lg.com
Posted by: MSciame
from FL
Verified Purchase:Yes
I bought this dryer and the matching LG WM4000HWA washer a couple of months ago and I've been very pleased with their performance. I upgraded from the previous LG models and find that this dryer dries clothes much faster and produces fewer wrinkles even if you forget to unload right away. For items that are very susceptible to wrinkles, I love the Steam Fresh function for touch ups. The clothes come out dry and smooth. The only problem I've had was snagging of small items in the vent openings around the lint trap. This didn't happen often but I called LG and they sent me a new lint trap that has resolved the issue thus far. Another nice feature is the LG app that sends a message to your phone when your clothes are done washing and drying. I'm very happy with both the washer and the dryer.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ed Wilson
from The Villages Florida
Verified Purchase:Yes
This dryer after the very first load, threw off error codes and the clothes did not dry properly. I would not recommend this dryer, in fact we had it returned, and they sent us a new replacement dryer.
The new dryer was even worse as it would not start at all. All the lights came on but the dryer would not work at all.
I WOULD NOT RECOMMEND THIS MODEL ESPECIALLY AFTER 2 DRYERS WERE BAD.
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, August 18, 2023
Thank you for taking your time in leaving us a review regarding your dryer. Our top priority is that we get you back in working order. We would be pleased to investigate why this issue continues to happen. We must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
"Real tempered glass" door breaks to sharp shards
on September 29, 2023
Posted by: dack
from California
Verified Purchase:Yes
We only dry clothes, bedding and towels in our dryer. Nothing hard or bulky like shoes, etc. During a normal dry cycle with medium load, the inner wall of the "real tempered glass" door broke off and mixed a bunch of tiny jagged sharp shards into our clothes. I stack my dryer on top of the washer with the LG stacking kit, and if I wasn't paying attention, I could have opened the door and dropped a heavy 14" diameter disc of razor sharp glass 4 ft right on top of my feet and shattered all over my home floor. It'd been 2 years since we purchased and LG originally said it's out of warranty, but this is not an acceptable level of safety to have for a product well within its expected operating lifespan. Searching online, there are many other reports of this happening
Pros: ease of use, Features/Settings
Quality
1
Features
4
Value
2
Response from lg.comBy Rita, LG US Support, October 10, 2023
We believe in providing you with quality products, so when we heard that your LG Front Load Washer tempered glass shattered, we became very concerned because safety is our number one priority! This is not what we want for you. We'd love to look further in order to rectify this situation. So, please send us a direct message via Facebook or Twitter using the hashtag @LGUSSupport, and include the case number. We look forward to hearing from you! ~Rita
Written by a customer while visiting lg.com
Customer Rating
1
Lemon, lemon, lemon.
on November 17, 2023
Posted by: Chill8
from San Diego
My 2 month-old LG gas dryer doesn’t heat. Instead of replacing my dryer, they say they will fix it. IT’S BRAND NEW! Do not buy an LG dryer unless you like lemons.
Quality
1
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 20, 2023
Hey there, no one likes when our appliances start to wear and tear. We do have a 1-year parts and labor warranty on all our products, so we are here to support you through this. Please send us a private message via our social media accounts, @LGUSSupport. We'd like to look into this concern further with you. ~Tegan
Written by a customer while visiting lg.com
Posted by: Fabio92
from Houston, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this product 3 weeks ago and it’s phenomenal. Great dryer, fast and silent!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sean8081
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got my washer dryer set a month ago and love them
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com