Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,458 Reviews)
Rating breakdown 1,458 reviews
5 Stars
1,123
4 Stars
195
3 Stars
44
2 Stars
32
1 Star
64
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Customer Rating
1
Lint Compartment Ruins Clothes
on July 15, 2026
Posted by: Evalyn12
I HATE this dryer. No matter how much I clean out the lint compartment, it doesn’t stick in. Therefore, I just had multiple tank tops and bras completely ruined and stretched out because they get caught on the lint compartment won’t shut all the way. This has been going on for over a year and no matter how much I clean it, it never goes in.
Quality
2
Features
5
Value
3
(click to see the video)
Response from lg.comBy LG, July 21, 2026
Hello, Evalyn. We appreciate you sharing your experience with your LG DLGX4001W Dryer. We recognize your experience with garment damage occurring when the filter frame does not seat flush into the housing slot. To address this issue, ensure the lint trap cavity is completely cleared of lingering debris using a vacuum attachment, as packed lint inside the lower housing can prevent proper insertion, and verify the filter casing itself is not bent or warped. For visual guidance on maintaining and clearing the filter housing, please visit https://www.youtube.com/shorts/xtZYF8Bz2Hw. We want to help ensure your laundry setup operates smoothly and safely for your home. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Not so great
on June 21, 2026
Posted by: J12708
⭐☆☆☆☆
This dryer has had drying performance issues since installation. Despite proper setup and troubleshooting, clothes remained damp after full cycles and airflow-related warnings appeared repeatedly. The unit seems unusually sensitive to vent configuration, making installation and operation more difficult than expected. Overall, a frustrating experience for a new appliance.
Quality
2
Features
1
Value
1
Response from lg.comBy LG, June 23, 2026
Hello. We appreciate your time sharing your review regarding your LG Gas Dryer, model DLGX4001B. We always strive to provide powerful drying performance and excellent efficiency across all of our Dryer models, and we want your laundry routine to be smooth and effective. To help resolve airflow indicators and ensure your garments dry completely during a single cycle, we recommend checking that your external home exhaust vent ducting is thoroughly cleaned of lint buildup, verifying that the rigid or semi-rigid ducting is not pinched or kinked behind the machine, and running a regular sensor dry cycle with similar fabric weights together. For a detailed, step-by-step walkthrough on optimizing your heating and drying efficiency, please visit our official troubleshooting resource here: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Horrible! Lint backs up onto dryer door
on June 2, 2026
Posted by: Terrible Dryer
from Cecilton MD
Dryer makes knocking noise and lint backs up onto dryer door and gasket. When you open the door debris falls out everywhere and is stuck on the gasket, that I have to brush off myself and clean that mess up as well. Techs tell me it’s because of my exhaust duct is too long. Specifications state I can have up to 36ft, I have 20ft with 3 elbows. All within the range. LG tells me it’s not a common problem and they don’t know what to do. Refuses to replace my dryer. Techs just check pressure and blame vent. Dryer exhaust has been completely cleaned out so that’s not the issue. This product is built poorly and LG will not accept responsibility. I wouldn’t recommend this dryer to anyone!! Option to upload pictures is here but won’t let me upload. Go figure!
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 11, 2026
Hello. We appreciate you sharing your experience with your LG DLEX4000W Dryer. We want you to feel supported with both performance and next‑step options, and your feedback helps us see what’s been happening on your end.
When a knocking sound occurs or lint gathers near the door, confirming that the dryer is level, ensuring the lint filter is fully seated, and checking that the exhaust duct has smooth airflow can help improve performance while a technician evaluates the drum rollers, seals, and vent path. You can also review additional noise‑related guidance here:
https://www.lg.com/us/support/help-library/lg-dryer-noise-from-the-dryer--20154774023458
If you’d like us to review your case details or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
When a knocking sound occurs or lint gathers near the door, confirming that the dryer is level, ensuring the lint filter is fully seated, and checking that the exhaust duct has smooth airflow can help improve performance while a technician evaluates the drum rollers, seals, and vent path. You can also review additional noise‑related guidance here:
https://www.lg.com/us/support/help-library/lg-dryer-noise-from-the-dryer--20154774023458
If you’d like us to review your case details or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
Written by a customer while visiting lg.com
Customer Rating
1
on June 1, 2026
Posted by: 1 dryer
The permanent press cycle only runs for 2 minutes. The other settings turn off before clothes are dry.
Response from lg.comBy LG, June 11, 2026
Hello. We appreciate you sharing your experience with your LG DLEX4000B Dryer, and we understand how it affects your laundry routine when cycles end too quickly or clothes aren’t fully dry. We want you to feel confident using your dryer, and your feedback helps us see what’s been happening on your end. When a cycle stops early, confirming that the lint filter is clean, the exhaust duct has proper airflow, and the load size allows for good tumbling can help the sensor detect moisture accurately. Running a test load on a timed cycle can also help determine whether the issue is sensor‑related or tied to airflow. You can review additional guidance here:
https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-turn-off-abnormally--20150485215101
If you’d like us to take a closer look or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-turn-off-abnormally--20150485215101
If you’d like us to take a closer look or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
Written by a customer while visiting lg.com
Customer Rating
1
on May 3, 2026
Posted by: Anonymous
from California
This dryer is time consuming and very poor at efficiency in drying without tangling the load. I don’t recommend.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, May 5, 2026
Hi, Edgar. Thanks for sharing your experience with your LG Dryer. We appreciate you letting us know about the long dry times and the tangling you’re seeing with each load. We want to help look into what may be affecting the drying performance of your LG unit. To allow us to properly investigate the details of your specific product model and to see how we can assist with your dryer‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 ^James
Written by a customer while visiting lg.com
Customer Rating
2
Poor product
on April 27, 2026
Posted by: Nydi
from New York
The product stop work 7 months in had to get the memory board change as unit was not shutting off
Pros: ease of use, Style/Design
Quality
2
Features
3
Value
2
Response from lg.comBy LG, April 29, 2026
Hi. Thank you for sharing what’s happening with your LG Dryer. We appreciate the details about the unit stopping at seven months and needing a memory board replacement, as this gives us helpful insight into how your specific LG unit is operating. We want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your dryer‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on April 25, 2026
Posted by: hhrcpa
from St. Petersburg FL
High performance, low noise, large capacity, with as many cycles as is probably needed. Highly recommended.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, April 30, 2026
Hi! We’re thrilled to hear your LG Dryer is delivering exactly what you were hoping for. High performance, low noise, and a large capacity — that’s the kind of combination we love seeing make a real difference in your home. And knowing the cycle options meet all your needs just puts it over the top. We appreciate the strong recommendation! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great washer & Dryer
on April 25, 2026
Posted by: leftey49
from Peroia,AZ
This is our second LG stackable washer and Dryer, we purchase our firsrt pare 13 years ago and
they needed reparts. So we decided to purchase new ones, the size and the pedestals so I do't have to bend over at age 76.
they needed reparts. So we decided to purchase new ones, the size and the pedestals so I do't have to bend over at age 76.
Pros: Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, April 30, 2026
Hello! We’re so glad to hear you’ve come back to LG stackable washers and dryers after 13 years — that kind of long‑term trust means a lot. It’s great knowing your first pair served you well for over a decade, and we’re happy you found the right time to upgrade. The new units paired with pedestals sound like a perfect fit for you, especially at age 76. Not having to bend over as much makes everyday laundry so much easier, and we’re glad the setup is helping you stay comfortable while still getting the performance you expect!
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com