Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,422 Reviews)
Rating breakdown 1,422 reviews
5 Stars
1,111
4 Stars
192
3 Stars
42
2 Stars
28
1 Star
49
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Posted by: MSciame
from FL
Verified Purchase:Yes
I bought this dryer and the matching LG WM4000HWA washer a couple of months ago and I've been very pleased with their performance. I upgraded from the previous LG models and find that this dryer dries clothes much faster and produces fewer wrinkles even if you forget to unload right away. For items that are very susceptible to wrinkles, I love the Steam Fresh function for touch ups. The clothes come out dry and smooth. The only problem I've had was snagging of small items in the vent openings around the lint trap. This didn't happen often but I called LG and they sent me a new lint trap that has resolved the issue thus far. Another nice feature is the LG app that sends a message to your phone when your clothes are done washing and drying. I'm very happy with both the washer and the dryer.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ed Wilson
from The Villages Florida
Verified Purchase:Yes
This dryer after the very first load, threw off error codes and the clothes did not dry properly. I would not recommend this dryer, in fact we had it returned, and they sent us a new replacement dryer.
The new dryer was even worse as it would not start at all. All the lights came on but the dryer would not work at all.
I WOULD NOT RECOMMEND THIS MODEL ESPECIALLY AFTER 2 DRYERS WERE BAD.
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, August 18, 2023
Thank you for taking your time in leaving us a review regarding your dryer. Our top priority is that we get you back in working order. We would be pleased to investigate why this issue continues to happen. We must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Lemon, lemon, lemon.
on November 17, 2023
Posted by: Chill8
from San Diego
My 2 month-old LG gas dryer doesn’t heat. Instead of replacing my dryer, they say they will fix it. IT’S BRAND NEW! Do not buy an LG dryer unless you like lemons.
Quality
1
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 20, 2023
Hey there, no one likes when our appliances start to wear and tear. We do have a 1-year parts and labor warranty on all our products, so we are here to support you through this. Please send us a private message via our social media accounts, @LGUSSupport. We'd like to look into this concern further with you. ~Tegan
Written by a customer while visiting lg.com
Posted by: kbjcnj
Verified Purchase:Yes
It was time to update my LG washer and dryer after over 15 years of faithful service. They both worked fine but I was anxious to replace them before I had a problem.
With regard to the model DLGX4001B dryer, it’s amazing what technology advances have taken place in 15 years!
The washer/dryer is WiFi enabled so that I can check the cycle progress on my phone and receive Alexa alerts once the cycle is finished. The dryer is paired to the washer so for example when the wash cycle for Towels is complete, the dryer automatically pre-selects the dry cycle for Towels.
There are more cycles and each is much more unique with this model compared to my 15 year old machine. This model also features steam functions.
It runs whisper quiet, smooth, and is solid as a rock.
The unit looks great in black steel but a minor complaint is that the LED panel is a bit hard to see so I need reading glasses and a flashlight if I want to choose any of the many available dry options.
Pros: Quality, Style/Design, Features/Settings, Performance
Written by a customer while visiting lg.com
Customer Rating
3
Disappointed.
on June 11, 2024
Posted by: Gregory78
from Austin, Texas
Purchased 11 mo. ago. Experienced a problem. Dryer would not stop running after cycle completed. Waiting on repair for about a week now. Process has not been that smooth. Discovered that sometimes it will work okay, other times not. Have to unplug it after every use. We are waiting on a new motherboard. Otherwise, I like the dryer.
Pros: Features/Settings
Response from lg.comBy LG, June 11, 2024
Thank you for taking the time to share your experience with us, Gregory. We understand the inconvenience caused by the issue with your dryer and aim to resolve it promptly. At LG, we take pride in delivering exceptional products and services. Your satisfaction is our top priority, and we are dedicated to ensuring a seamless experience. As you already have someone to repair the unit, we assure you that this will be taken care of. In the meantime, if you require any further assistance or have additional concerns, please reach out to our dedicated support team at @LGUSSupport. They will be happy to assist you and provide updates on the repair process. `Liz
Written by a customer while visiting lg.com
Customer Rating
1
Good product undermined by LG's installation team
on June 14, 2024
Posted by: JFKMass
Good product undermined by LG's installation team.
The product itself probably deserves 5 stars. The installation team was appalling. The re-installation team was not much better.
The product was not leveled, and the team walked away with the leveling wrench supplied with the product. They tramped dirt in and didn't clean up. Their hands dirtied the laundry walls and the product. They didn't know how to install to one side or other of the available space. The second team worked this out. The incompetence of both delivery teams was not helped by their lack of English language skills.
The product itself probably deserves 5 stars. The installation team was appalling. The re-installation team was not much better.
The product was not leveled, and the team walked away with the leveling wrench supplied with the product. They tramped dirt in and didn't clean up. Their hands dirtied the laundry walls and the product. They didn't know how to install to one side or other of the available space. The second team worked this out. The incompetence of both delivery teams was not helped by their lack of English language skills.
That said, two weeks of operation have been incident-free and effective. I recommend the product, but be warned. You'll probably have to supervise them closely when they install it!
Response from lg.comBy LG, June 14, 2024
Hi, there. Thank you for sharing your experience with the LG Dryer (DLEX4000W) model. We understand you expected a smooth and hassle-free installation process for your new unit. We aim to provide knowledgeable, helpful, attentive customer service to ensure a seamless experience. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Dryer does not connect to LG Thin q app
on October 5, 2024
Posted by: zzzzz3213123
Dryer does not connect to LG Thin q app. Dryer does not connect to LG Thin q app
Response from lg.comBy Joslyn, LG Social, October 8, 2024
Hey there! We appreciate you sharing your experience with us. We’d love for you to be able to connect your LG dryer to the ThinQ app so you can take full advantage of all its excellent benefits! We recommend power cycling the mobile device and the appliance and confirming the network name you’re connecting to has 2.4 G/ 2.4 GHz next to the name as this ThinQ app supports 2.4 GHz Wi-Fi. You can check out more information here: http://spr.ly/6420UUmry. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'll be happy to help you out! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Won't Dry, LG Won't Help, No Custom Settings
on November 15, 2024
Posted by: DisDad
from Hopkinton, MA
The dryer will not dry a load no matter what options are selected. LG requires that I pay an additional professional to come out, inspect the vent and certify in writing that the vent is clear and installed correctly (which it is, it was just professionally installed). The dryer I replaced dried fine with the same vent configuration. Then, after I pay and submit the certification, they may think about repairing or replacing the defective BRAND NEW dryer.
The dryer also lacks any customizable cycle features; my old dryer allowed me to create my own cycle, such as medium heat, extra dry and sturdy fabrics. They offer some downloadable options but they are limited and must be downloaded every time. AND, the remote start option is a joke. To run the remote start option, you have to set the dryer to remote start AT THE DRYER every time? Who designs these machines?
The dryer also lacks any customizable cycle features; my old dryer allowed me to create my own cycle, such as medium heat, extra dry and sturdy fabrics. They offer some downloadable options but they are limited and must be downloaded every time. AND, the remote start option is a joke. To run the remote start option, you have to set the dryer to remote start AT THE DRYER every time? Who designs these machines?
Quality
1
Features
2
Value
1
Response from lg.comBy true, LG Digital Care Team, November 18, 2024
Hey there! We want to help get your new LG dryer running at 100% so your clothes can come out nice and dry. This link (http://spr.ly/6421sY3r5) can provide you with troubleshooting tips to help get your dryer working. So we can make sure you're taken care of, please send us a private message on social media at @LGUSSupport with your contact details, model number, details about the troubleshooting you've tried, and details about your previous conversation with support. We look forward to hearing from you! *Josh
Written by a customer while visiting lg.com