Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,432 Reviews)
Rating breakdown 1,432 reviews
5 Stars
1,117
4 Stars
192
3 Stars
43
2 Stars
29
1 Star
51
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Customer Rating
5
Rhythmic Noise
on April 20, 2026
Posted by: zzkarenmarie
I really do love this washer and dryer.....however, there is one anomaly. The dryer works wonderfully, but makes a continuously rhythmic light clicking sound. The dryer drum is designed in such a way that the outside ridges of the drum "knock" lightly against part of the frame, or something like that. LG sent out an amazing LG expert. All is well, but the noise. We have to close a door we had not had to close with the old set.
Response from lg.comBy LG, April 23, 2026
Hi! We’re glad to hear your LG Washer and dryer have been a great addition to your home and that the performance is meeting your expectations. It’s wonderful knowing the dryer is working well overall, and we appreciate you sharing your experience with the light clicking sound after the expert visit. Your feedback gives helpful insight into how the setup fits into your space, and we’re happy to hear everything is running smoothly! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Posted by: kbjcnj
Verified Purchase:Yes
It was time to update my LG washer and dryer after over 15 years of faithful service. They both worked fine but I was anxious to replace them before I had a problem.
With regard to the model DLGX4001B dryer, it’s amazing what technology advances have taken place in 15 years!
The washer/dryer is WiFi enabled so that I can check the cycle progress on my phone and receive Alexa alerts once the cycle is finished. The dryer is paired to the washer so for example when the wash cycle for Towels is complete, the dryer automatically pre-selects the dry cycle for Towels.
There are more cycles and each is much more unique with this model compared to my 15 year old machine. This model also features steam functions.
It runs whisper quiet, smooth, and is solid as a rock.
The unit looks great in black steel but a minor complaint is that the LED panel is a bit hard to see so I need reading glasses and a flashlight if I want to choose any of the many available dry options.
Pros: Quality, Style/Design, Features/Settings, Performance
Written by a customer while visiting lg.com
Customer Rating
5
Lake House Laundry
on June 25, 2024
Posted by: Lake House Laundry
from Gasburg VA
Bought for an upgrade for a set included in the purchase of the Lake House.
Compared to an LG set bought 5 years ago for the same cost for my primary home, there has been substantial improvements in performance and features.
Compared to an LG set bought 5 years ago for the same cost for my primary home, there has been substantial improvements in performance and features.
Pros: Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Leaking washer
on January 19, 2025
Posted by: LeakingWasher
Already submitted two repair request. Service tech has tried twice to fix water leaking but cannot. Only used it around 25 times and it has leaked four of them. No known next steps.
Response from lg.comBy LG, January 23, 2025
Hi there. Thank you for sharing your experience with the LG DLEX4000B. We truly appreciate the time you took to provide this feedback. Your insights regarding the water leakage issue are invaluable as we work to improve our products and services. We are dedicated to addressing these concerns and ensuring a better experience for our customers.
Please reach out to our social media account @LGUSSupport, and our team will be more than happy to assist you further with your concerns and explore options for resolution.
~Ken
Please reach out to our social media account @LGUSSupport, and our team will be more than happy to assist you further with your concerns and explore options for resolution.
~Ken
Written by a customer while visiting lg.com
Posted by: Sugar945
from Round Rock, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was not the person you wanted to review this product. I bought it on 4/17. It was delivered on 5/19 but it had the wrong pedestals (which I know was not your fault) they were ordered and came on 5/25. Your guys came out and installed it checked it and all was fine. I washed one load which was great but the second load did not finish the dry cycle and came up with the code d80. One of your guys came out and made sure it was installed correctly which it was. They ran the dryer check and all was fine. I tried to was another load and the same thing happened one load good and the next bad. I Had someone clean out the vent. Ran the check and all was well. The next load again came up with d80. I have washed 5 loads and got this code on 3 of them. I have finally gotten some one to come out on Tuesday so we shall see. The check cycle still says it is fine. So from 4/17 until 6/49 I have done my laundry at my daughters house. Sorry to give this type of review but I am frustrated.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Sensor Dry setting clothing restrictions
on July 19, 2021
Posted by: Restrictive dry settings
from FL
[This review was collected as part of a promotion.] I was suppose to get this delivered & installed in 2 weeks. It was a month before I got it delivered. Then I find out from a LG product support rep that the Delicates Sensor Dry setting is only for synthetic materials, lingerie. I cannot use Delicates (the only low heat sensor dry setting) for lightweight cotton tshirts or anything cotton. It will not dry cotton clothes according to LG. I owned a LG washer & dryer for over 10 years, but since that time LG product quality has gone down. After this experience, I learned that LG products are not worth the money anymore. I will no longer purchase LG products.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 20, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: TerriCline6174
from Dover OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love my LG dryer very easy to operate and understand all the features.The only thing i think that needs redesigned is the lint catcher quite messy when pulling out.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: RACK
from Boston
Verified Purchase:Yes
[This review was collected as part of a promotion.] I thought my previous LG washer was wonderful. My new LG is WONDERFUL. Features make it so easy to pick the perfect wash for fabric and/or dirt level. Most of my laundry can use cold water with desired results.
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com