Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,422 Reviews)
Rating breakdown 1,422 reviews
5 Stars
1,111
4 Stars
192
3 Stars
42
2 Stars
28
1 Star
49
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Posted by: Ricray
from Archer Fl
Verified Purchase:Yes
We purchased the dryer 3 weeks ago and has worked as advertised.
Pros: Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Sonja128
from Mount Rainier, MD
Verified Purchase:Yes
Takes ages to dry properly. Msged LG when I purchased it but they never really addressed anything. Finally LG sent someone to look at it and discovered an electrical issue. I had an electrician look at it but it still has the same problem. Seems like LG is just not taking responsibility for a faulty machine.
Pros: ease of use, Features/Settings, Performance
Quality
2
Features
2
Value
2
Response from lg.comBy true, LG Digital Care Team, April 9, 2024
Hey Sonja! This isn't the experience we strive to provide, and we would like to take another look at your account to ensure it's being handled with care. Please private message us on social media @LGUSSupport with your contact information, model, and serial number. We'll get right on this. ^Gaby
Written by a customer while visiting lg.com
Posted by: Adam V
Verified Purchase:Yes
Our clothes dry quickly. It runs very smooth and quietly. Color looks great. Features and controls are easy to use.
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: JaneDoe11
Verified Purchase:Yes
Dryer screen rusts prematurely. Some decent drying options.
Quality
2
Features
5
Value
2
Response from lg.comBy true, LG Digital Care Team, April 11, 2024
Hi Jane! We understand that there is a rust issue in the screen of your dryer. Let's get this ironed out! Please send us a private message on social media (@LGUSSUpport) with your phone, model, & serial number. We're happy to help! ^Chris
Written by a customer while visiting lg.com
Posted by: BilG
Verified Purchase:Yes
[This review was collected as part of a promotion.] First front loader I’ve had at home has larger capacity and gets clothes much cleaner than the agitator I had. Great investment ..wiping the gasket to ensure its dry is small price to pay for a superior wash
Written by a customer while visiting lg.com
Posted by: MD801
Verified Purchase:Yes
[This review was collected as part of a promotion.] Walls great, love the auto sensing technology.
The steam function is useless. Hopefully this can be updated via firmware. More steam needs to be released.
The steam function is useless. Hopefully this can be updated via firmware. More steam needs to be released.
Response from lg.comBy true, LG Digital Care Team, April 11, 2024
Hi MD! We appreciate you highlighting the features you love about your dryer and for making suggestions that would improve the experience! We'll be sure to forward this to the appropriate department! Should you need support, we're always just a few clicks away on social media (@LGUSSupport). Don't hesitate to reach out! ^Chris
Written by a customer while visiting lg.com
Posted by: Lauren hedd
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased brand new and clothes get stuck inside drum under lint trap screws . Door also does not shut properly and lint collects at bottom of door . Known issue on this brand . Very dissatisfied
Quality
1
Features
4
Value
1
Response from lg.comBy LG, June 11, 2024
Hello there! Thank you for sharing your feedback on the DLEX4000B dryer. We appreciate your input regarding the issues you've encountered.
It's important that your dryer operates smoothly and effectively. We understand your frustration with clothes getting stuck under the lint trap screws and the door not shutting properly, which can lead to lint collection at the bottom.
To address these concerns, we recommend cleaning the lint trap area regularly and ensuring the door is properly aligned and closed. If the issue persists, please send us a private message on social media @LGUSSupport with your contact details and the dryer model number. Our team is here to assist you further and provide solutions.
We value your feedback and are committed to improving our products. Thank you for choosing LG. —Junel
It's important that your dryer operates smoothly and effectively. We understand your frustration with clothes getting stuck under the lint trap screws and the door not shutting properly, which can lead to lint collection at the bottom.
To address these concerns, we recommend cleaning the lint trap area regularly and ensuring the door is properly aligned and closed. If the issue persists, please send us a private message on social media @LGUSSupport with your contact details and the dryer model number. Our team is here to assist you further and provide solutions.
We value your feedback and are committed to improving our products. Thank you for choosing LG. —Junel
Written by a customer while visiting lg.com
Posted by: Pmd271
from Silver spring Md
Verified Purchase:Yes
Started to have electronic failure less than a year after buying.
Quality
2
Features
4
Value
2
Response from lg.comBy LG, June 7, 2024
Hi there. Thank you for taking the time to share your experience with the LG Dryer (DLGX4001W) model. We appreciate you bringing this to our attention. We understand that it is important for your unit to work properly. Our goal is to deliver outstanding service that fulfills our customers' requirements and anticipations. For further assistance, feel free to contact us via social media @LGUSSupport. ~Zie
Written by a customer while visiting lg.com