Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,422 Reviews)
Rating breakdown 1,422 reviews
5 Stars
1,111
4 Stars
192
3 Stars
42
2 Stars
28
1 Star
49
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Posted by: BBOL
from Olympia, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We most often choose the normal setting. It seems like the clothes are dry in nothing flat. I appreciate that this dryer doesn't seem to radiate a lot of heat so the laundry room stays cool. I will use this dryer in summer whereas previously I used an outdoor drying rack.
Pros: Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: LG Thin Q steam ans senso
from Los Angeles, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have nothing else to say about this dryer. Feel as though my complaint was brushed off. Will not buy any more LG appliances.
Pros: Style/Design
Quality
2
Features
2
Value
2
Response from lg.comBy Christian Jimenez, LG Social Media, May 18, 2023
Hi! Thank you for taking the time to post your review. If it's OK with you, we'd appreciate an opportunity to look further into your complaint. It would be our pleasure to help you reach a resolution you'd be satisfied with. If you would be inclined to do so, please contact us at (800) 243-0000 from Mon. to Sun. 8AM - 9PM EST. ^Chris
Written by a customer while visiting lg.com
Posted by: Illiad1975
from Plymouth, MA
Verified Purchase:Yes
We got this dryer to match the washer. Nothing but great things from everything we saw and read. We got it home, have used it for a few month, and have all new connections and hookups. The only cycle the works correctly is the timed cycle. Even after following all the directions we could find and reaching out to LG support, the sensor drying leaves clothes damp, regardless of the cycle. New ducting and nothing blocking. Clean sensor. I can't recommend this dryer. LG says that the dryer,
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
5
Value
2
Response from lg.comBy Christian Jimenez, LG Social, May 19, 2023
Thanks for taking the time to post your review. This isn't the customer experience we strive for! So that we can look further into this, please contact us at (800) 243-0000 from Mon. to Sun. 8AM - 9PM EST. We'd be happy to assist in getting your dryer back in working condition. ^Chris
Written by a customer while visiting lg.com
Posted by: 1860
from Naples Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this a month ago. Exceeded expectations I’m very pleased
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: becky51
from florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] This dryer is awesome!! Dries so quickly, I can't believe the clothes are dry!
So easy to use and I have the pedestals for both the dryer and washer for extra storage space and makes the height of the machines easier to get the clothes out!!
So easy to use and I have the pedestals for both the dryer and washer for extra storage space and makes the height of the machines easier to get the clothes out!!
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Chris1209
from St. Paul, MN
Verified Purchase:Yes
I was ready to like this model based on the glowing Consumer Reports reviews. What really stuck with me over the past 3 weeks is how it just disappears. It's quiet and just works. I love the notification on my phone. The old 50-year-old dryer this one replaces sounded like a ready mix concrete truck full of bowling balls. Now I forget it's running.
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Slivvy
from Augusta GA
Verified Purchase:Yes
Dryer control panel flickers and shuts off machine 3 out of 10 loads. Machine must be unplugged, re-plugged and then it begins working again. LG support arranged warranty service. Awaiting part.
Pros: Style/Design
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: VanGuy
from North Carolina
Verified Purchase:Yes
This is my first front load washer. On the first use I thought the thing was possessed and I was going to have to call an exorcist. It made a few turns to the right and stopped. Then a few turns to the left and stopped. It took me awhile to figure out that this was normal. What are they going to think of next?
Anyway it has lots of predefined cycles which seem to work well. I like all the options to be able to wash longer, add steam, spin longer, etc..
The only thing that I'm still trying to get better with, is the amount of detergent to use. Instructions state to use the correct amount for a High Efficiency (HE) washer. I've only found one detergent which states it is for HE machines exclusively. All other detergents say they are made for HE machines but instructions for amount to use are for non HE machines and so you wind up putting in too much detergent. With a little more practice I'm sure I'll get this worked out.
I've had to switch from using Oxiclean powdered bleach to ALL liquid oxygen bleach since the dispenser container on the washer says not to use powder there. I'm Still trying to get that converted amount right.
Overall I really like this machine and am glad I chose LG. It does a good job of getting my clothes clean and has a nice large tub. I washed a thick Queen comforter in it recently and it worked great. I was not able to do that with my last washer.
I also purchased the matching Dryer and stacked them. This gave me more room in my laundry room which is a nice bonus..
I chose LG after doing about a month of online research. I read lots of reviews from owners as well as service repair folks that said that LG washer and dryers are as good as it gets.
I've only owned these machines for a few weeks now but so far I am impressed and would recommend them
Anyway it has lots of predefined cycles which seem to work well. I like all the options to be able to wash longer, add steam, spin longer, etc..
The only thing that I'm still trying to get better with, is the amount of detergent to use. Instructions state to use the correct amount for a High Efficiency (HE) washer. I've only found one detergent which states it is for HE machines exclusively. All other detergents say they are made for HE machines but instructions for amount to use are for non HE machines and so you wind up putting in too much detergent. With a little more practice I'm sure I'll get this worked out.
I've had to switch from using Oxiclean powdered bleach to ALL liquid oxygen bleach since the dispenser container on the washer says not to use powder there. I'm Still trying to get that converted amount right.
Overall I really like this machine and am glad I chose LG. It does a good job of getting my clothes clean and has a nice large tub. I washed a thick Queen comforter in it recently and it worked great. I was not able to do that with my last washer.
I also purchased the matching Dryer and stacked them. This gave me more room in my laundry room which is a nice bonus..
I chose LG after doing about a month of online research. I read lots of reviews from owners as well as service repair folks that said that LG washer and dryers are as good as it gets.
I've only owned these machines for a few weeks now but so far I am impressed and would recommend them
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com