Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,422 Reviews)
Rating breakdown 1,422 reviews
5 Stars
1,111
4 Stars
192
3 Stars
42
2 Stars
28
1 Star
49
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Posted by: Anonymous
from KS
Verified Purchase:Yes
I really love my dryer, dries so much faster than my old one!
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony Jaimes , VXI Austin , March 24, 2023
Hey there, Patty. This really does benefit your clothes after its completion of the washing cycle and we're glad to hear that the dryer has work to its maximum potential to meet your needs! We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Thank you so much for choosing LG. ~Anthony
Written by a customer while visiting lg.com
Posted by: JAJe
from co
Verified Purchase:Yes
Only one setting sort of works. I have to wash a (small) load every on the bedding setting .Even then it will show 7 minutes of drying time and a few minutes later it will show 19 minutes left. Soon after it will show 36 minutes. It takes half a day to dry a load of clothes. Towels and sheets end up being damp and I have to hang them to dry. If I try the heavy duty or normal cycle the dryer will run a few minutes, then stop, showing the d95 code. The dryer was installed correctly, the metallic ductwork is not bent or too long and the vent has been cleaned and is lint-free. Would not buy this product again.
Quality
1
Features
1
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, March 25, 2023
We greatly appreciate you taking the time to provide us with your feedback and apologies for any inconvenience this may have caused you. We value your understanding and patience as they relate to the problems you've faced, and we always do our best to provide our customers with the finest products we can, so hearing that you had a negative experience is upsetting to us. We would be happy to look into this issue on a forum that enables us to communicate back and forth. Using the handle @LGUSSupport on Facebook or Twitter, send us a private message with the model number of your product and your contact information. You can also call our customer support line at (800) 243-0000 to get in touch with us. We'll be there help you. Danee
Written by a customer while visiting lg.com
Posted by: Anonymous
from Bowling Green, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is our first front loading dryer and that feature alone is amazing. Overall, this dryer was worth the price, with the various settings saving me a lot of time restarting the dryer on thicker or heavier loads. The sensing technology works surprisingly well to increase dry time if needed. This is particularly helpful with heavier items like blankets or thick hoodies and sweatshirts. I've never had a dryer that would actually dry those items in a single run and this dryer does with no issues. I'm very happy with the purchase and happy with all of the LG appliances we have purchased for our new house.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy Christian Jimenez, LG Social Media, March 29, 2023
Hi, thanks for taking the time to post your review for your LG front loading dryer. We appreciate you pointing out the sensor technology that dries your clothes perfectly every time by sensing the moisture in the tub. We're glad your satisfied with the dryer and everything it has to offer! Should you need assistance, please contact us via chat or phone support: https://www.lg.com/us/support/contact. ^Chris
Written by a customer while visiting lg.com
Posted by: KGalvan
from Murray, Utah
Verified Purchase:Yes
Our dryer works awesome. The settings work perfectly. The steam option has been an added benefit which originally I was against paying a bit extra for. My husband talked me in to purchasing this nicer machine and I’m so glad I did.
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 1, 2023
It's our pleasure to provide the best possible products to our customers, and we're glad this commitment was reflected in your experience using the LG 7.4 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence, model DLEX4000W. Thank you for supporting LG and thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Posted by: Oldcitygirl
from Delray Beach, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not sure how to use all the cycles. The manual is marginally helpful. It seems to be lower maintenance than the washer..
Quality
4
Features
4
Value
4
Response from lg.comBy Jai., LG Social Media, April 12, 2023
Hey there. Thank you for sharing your love for our LG Washer. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Ric M
from Buffalo, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] We are very happy with our new dryer. We are amazed at all the new available features we’ve never had before. Like the steam feature which reduces the amount of wrinkle on our clothes. The AI that measures the exact time it takes to dry a load of clothes. We really the the added feature that alerts us of the exhaust air flow being restricted. That’s a really nice safety feature. We look forward to many years of excellent performance!
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 5, 2023
It makes our day to hear that we were able to provide you with a 5-star experience. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG for your needs. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: BellaB27
from Florida
Verified Purchase:Yes
Works great, looks awesome! Bought a couple of weeks ago and loving it!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social Media, April 10, 2023
Hello there Bella. Thanks for reaching out. We keep ourselves a goal on keeping smile on our customers face. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Cozydreams
from Florida
Verified Purchase:Yes
Excellent product! It works better than expected. I highly recommend it.
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social Media, April 10, 2023
Hey how are you. Thank you for sharing the love with our LG Washer. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com