Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,422 Reviews)
Rating breakdown 1,422 reviews
5 Stars
1,111
4 Stars
192
3 Stars
42
2 Stars
28
1 Star
49
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Posted by: ROCHE66
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] QUIET EFFICIENCY!!!!
I'm going on 2 months since it was installed on my main level of the Manor!! Puts the basement Laundry Center to shame!!! Stairs...What stairs!!!!! No more lugging laundry tubs up and down stairs! This LG FULL SIZE WASHER ON BOTTOM...DRYER ON TOP HAS BEEN A GODSEND!!! THANKS LG!!!
I'm going on 2 months since it was installed on my main level of the Manor!! Puts the basement Laundry Center to shame!!! Stairs...What stairs!!!!! No more lugging laundry tubs up and down stairs! This LG FULL SIZE WASHER ON BOTTOM...DRYER ON TOP HAS BEEN A GODSEND!!! THANKS LG!!!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Texas Ed
from Texas
Verified Purchase:Yes
I bought this drier 6 years ago and I have been very pleased with it overall performance. The drier has a steam dry feature which I have been unable to utilize because to water supply is located on the wrong side of utility room and I have not spent the money to route the water over to the other side. I may do it soon.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
4
Value
4
Response from lg.comBy Anthony Jaimes , VXI Austin , March 24, 2023
Hey there. We're glad to hear that you've had this LG 7.4 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Gas Dryer with TurboSteam DLGX4001W for the past 6 years and that so farm it's been your companion. We sure hope that this continues and ensure that whenever you need the help or have any questions, send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000. All at your fingertips! ~Anthony
Written by a customer while visiting lg.com
Customer Rating
1
You'll be paying extra money in repairs!
on May 22, 2024
Posted by: ElleBee24
Within the first two years, we have had to replace the control panel after the door sensor stopped working, as well as replacing all 3 of the "fins" inside the dryer after they broke off. They're held on by two screws in flimsy plastic holes. I can't say I'll be buying an LG product again.
Quality
1
Features
3
Value
1
Response from lg.comBy LG, June 7, 2024
Hi Elle. Thank you for reaching out regarding your LG dryer, model #DLEX4000B. We understand the inconvenience you've faced with the control panel, door sensor, and the "fins" inside the dryer.
Your feedback is important to us, and we'll share it with our product team for further improvements. If you need any assistance or have further concerns, please send us a private message on social media using @LGUSSupport. We appreciate your understanding and hope to better serve you in the future. ^Win
Your feedback is important to us, and we'll share it with our product team for further improvements. If you need any assistance or have further concerns, please send us a private message on social media using @LGUSSupport. We appreciate your understanding and hope to better serve you in the future. ^Win
Written by a customer while visiting lg.com
Customer Rating
5
LG front end load dryer.
on September 25, 2024
Posted by: rebbe
[This review was collected as part of a promotion.] We bought the LG Dryer earlier this month. We did not consider any other manufacture as we have always purchased the LG brand. All our appliances in our home are LG. The new dryer is great and so mart, very easy to use. It's neat to use it from my phone, I like how it updates on its progress.
Written by a customer while visiting lg.com
Customer Rating
3
Okay performance but poor reliability
on October 5, 2024
Posted by: Russell85
from Richmond Kentucky
[This review was collected as part of a promotion.] Works better than standard dryer but motherboard failed
Pros: Performance
Quality
2
Features
5
Value
3
Response from lg.comBy true, LG Digital Care Team, October 8, 2024
Hey Russell! Thanks for sharing your LG dryer experience with us. We're super happy to hear that you're content with the unit so far! Having a reliable dryer on your side to tackle laundry day is super important, so we'd love to help look into options regarding your dryer's motherboard! Please get in touch with us on social media @LGUSSupport with your contact info. We'll be happy to help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
Useless!
on December 1, 2024
Posted by: GAD 29
Dryer is basically useless. Unless you put everything in the Heavy Duty mode (and sometimes twice) nothing ever gets dry. The Steam Refresh mode is a joke -- the clothes come out sopping wet and more wrinkled than when put in.
Response from lg.comBy LG Digital Care Team, December 4, 2024
Hey there! Thanks for telling us about your LG Dryer experience. Ensuring your dryer performs at its best so that you can enjoy fresh, warm clothes is essential, so we'd love to help out! If you're experiencing long dry times with your LG Dryer, this is usually caused by some sort of blockage in the airflow. We recommend following our guide at https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 to get started with easy troubleshooting. If you still need help, please get in touch with us on social media @LGUSSupport with your contact info and model number. We'll gladly look into this with you! *Joseph
Written by a customer while visiting lg.com
Customer Rating
5
Great Dryer
on November 30, 2020
Posted by: Sandeadee
from Mcdonough ga
[This review was collected as part of a promotion.] Love this LG dryer, we bought a set of LG washer and dryer in 2006 and they are still in good shape. We decided to purchase a new set because of the age , parts were scare. LG makes is a very good brand
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
High Tech
on December 5, 2020
Posted by: Dotmaster
from Charlotte, NC
[This review was collected as part of a promotion.] This is more like a small space ship than a dryer. Don't take that wrong. As a 64 year old male, I love techy stuff. Getting matching washer next week to match. Can't wait. Does more than you can imagine.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com