Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,432 Reviews)
Rating breakdown 1,432 reviews
5 Stars
1,117
4 Stars
192
3 Stars
43
2 Stars
29
1 Star
51
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Customer Rating
1
LG must stand for 'Low Grade'
on October 21, 2025
Posted by: IH8LGz2267
from Indianapolis
Poorly assembled screws that should be removable are tightened so tight they strip instead of coming out.
Which puts stress on the cheap piece of plastic causing it to crack.
Which puts stress on the cheap piece of plastic causing it to crack.
Quality
1
Features
1
Value
2
Response from lg.comBy ^Rich, LG Digital Care Team, October 23, 2025
Hi there, thank you for sharing your experience with the LG DLEX4000B dryer. We understand how important durability and ease of maintenance are when it comes to your appliance.
If you're encountering issues with stripped screws or cracked plastic components, we recommend reviewing the official support guidance related to physical damage and part replacement here: https://www.lg.com/us/support/help-library/physical-damage-or-broken-parts--20153104011320
If you’d like to have this reviewed further, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help ensure your concerns are addressed thoroughly.
^Rich
If you're encountering issues with stripped screws or cracked plastic components, we recommend reviewing the official support guidance related to physical damage and part replacement here: https://www.lg.com/us/support/help-library/physical-damage-or-broken-parts--20153104011320
If you’d like to have this reviewed further, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help ensure your concerns are addressed thoroughly.
^Rich
Written by a customer while visiting lg.com
Customer Rating
1
LG Dryer Filter Tore After Just a Couple of Uses
on March 2, 2026
Posted by: Avala
from Ohio
[This review was collected as part of a promotion.] I’m disappointed with the quality of the LG dryer filter. After only a few uses, the filter has already torn. For a product from such a reputable brand, I expected better durability. It’s frustrating to deal with this issue so soon, and I hope LG will take this into account to improve the quality of their components in the future
Pros: ease of use, Performance
Quality
1
Features
3
Value
2
Response from lg.comBy LG, March 3, 2026
Hello, Suma. Thank you for sharing your experience with your LG Dryer. A filter tearing after only a few uses isn’t what you should expect, and your feedback on durability is truly helpful for understanding how the component performed in real use. To allow us to properly investigate the details of your specific product model and to see how we can assist with the filter issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for reference on dryer parts and maintenance: https://www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363 & https://www.lg.com/us/appliances-accessories/lg-adq56656401-dryer-lint-filter ^James
Written by a customer while visiting lg.com
Customer Rating
5
Company sucks
on July 3, 2025
Posted by: L White
from RI
Everything about this company and their support services suck . They can't answer simple questions and very little english. That don't try to help.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, July 12, 2025
Hey there! Thanks for sharing your LG support experience with us. Providing consistently helpful and friendly service for our cherished customers is crucial to us, so we appreciate your feedback! We want you to know our team is here to help and answer any questions you might have—just send us a message or tag us on social media @LGUSSupport. If the question is specific to a product, you can also submit a question on the relevant product page here on LG.com. Either way, we'll gladly help! 😊 *Joseph
Written by a customer while visiting lg.com
Posted by: Groves65
from Raleigh, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] The second day I used my dryer it started making loud "banding" noise upon start up. It last approximately 10-15 minutes. It continues to this day and I've had it for five weeks. This is terrible for the price I paid!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 5, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jmajane
from Ludlow Ma
Verified Purchase:Yes
[This review was collected as part of a promotion.] I brought this dryer a month ago (Feb 24) being excited to have a new dryer (not 20+ years old) with so many new features. With a new dryer comes new sounds/smells. Well on May 8th the dryer blew up due to improper installation. Currently I have been without a replacement or a date to when I will receive a replacement. This has given me a very poor experience as I haven’t been able to test all the new features this dryer offers. This cause my entire house to lose power by tripping the main 200amp breaker and almost setting the wall on fire. If it can’t be installed correctly can’t say I recommend the product.
Quality
3
Features
3
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 23, 2023
Thank you for taking the time to communicate with us about your experience with your LG 7.4 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence, model DLEX4000B. We hope that everyone is okay. We're sorry to hear this happened and we would love to prioritize you. We would like to take the initiative and look further into this. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport, including #VOC, your contact information, and your product's model number, or you can reach us at our customer service line at (800) 243-0000 and see what we can do to assist you. Thanks. ^Danee
Written by a customer while visiting lg.com
Customer Rating
5
Steam heat!
on October 2, 2024
Posted by: Twmo
from Charleston SC
Love the features and steam options!! Efficient dryer!
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, March 7, 2026
Hi, there. Thank you for sharing your experience with us. It’s great to hear that you’re enjoying the features and steam options on your LG Dryer (DLEX4000B) model. This model is designed with advanced sensor‑dry technology, efficient performance, and a sleek modern look that helps keep your clothes fresh and well‑cared for with every cycle. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Posted by: Cmirabal75
from Lincoln Nebraska
Verified Purchase:Yes
[This review was collected as part of a promotion.] This dryer is the worst. I have alphas the control board replaced. It always has the d80 code like there is no vent. But this a new construction plus we have checked for any blockages. What I think is the dryer blower not strong enough to vent out.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 18, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Dryer has 1 job. Can't do it.
on September 24, 2024
Posted by: Not only one Disappointed
from Kansas City
[This review was collected as part of a promotion.] Has 1 job. Doesn't do it. This dryer looks nice and has satisfying controls, but the dryer sensor doesn't work and it cuts off before completely drying a load. So instead of nice clean laundry, we have to contend with damp, mildewy surprise. It shouldn't be that hard to create a dryer that actually dries clothes.
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy true, LG Digital Care Team, September 27, 2024
Hey there. We appreciate you letting us know about what's happening with your LG dryer not fully drying your clothes. We always want to ensure your units are working at 100% so you can have the best experience possible. We'd be happy to provide you with this link (http://spr.ly/6428oFcl6), which offers steps on how to run an installation test, which includes troubleshooting tips after the test is complete. If you need any more help, please send us a private message on social media at @LGUSSupport with your contact details and model number. We look forward to hearing from you! *Josh
Written by a customer while visiting lg.com