Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Average customer rating
4.6
(1,422 Reviews)
Rating breakdown 1,422 reviews
5 Stars
1,111
4 Stars
192
3 Stars
42
2 Stars
28
1 Star
49
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - White
Customer Rating
1
Leaking washer
on January 19, 2025
Posted by: LeakingWasher
Already submitted two repair request. Service tech has tried twice to fix water leaking but cannot. Only used it around 25 times and it has leaked four of them. No known next steps.
Response from lg.comBy LG, January 23, 2025
Hi there. Thank you for sharing your experience with the LG DLEX4000B. We truly appreciate the time you took to provide this feedback. Your insights regarding the water leakage issue are invaluable as we work to improve our products and services. We are dedicated to addressing these concerns and ensuring a better experience for our customers.
Please reach out to our social media account @LGUSSupport, and our team will be more than happy to assist you further with your concerns and explore options for resolution.
~Ken
Please reach out to our social media account @LGUSSupport, and our team will be more than happy to assist you further with your concerns and explore options for resolution.
~Ken
Written by a customer while visiting lg.com
Customer Rating
5
Perfect choice. Love the size and features
on January 30, 2025
Posted by: PAWRLW
Troubles with trying to purchase online. Glad that I was able to get assistance and very happy with the machine.
Response from lg.comBy Anthony, LG Digital Team, February 6, 2025
Thank you for sharing your experience PAWRLW! We're so glad you were able to get the assistance you needed and that you're happy with your machine! We understand online shopping can sometimes be tricky, but we're here to make the process as smooth as possible. If you ever need anything else, don’t hesitate to reach out. We're here to help and appreciate you being a part of the LG family! 💙 ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
LG must stand for 'Low Grade'
on October 21, 2025
Posted by: IH8LGz2267
from Indianapolis
Poorly assembled screws that should be removable are tightened so tight they strip instead of coming out.
Which puts stress on the cheap piece of plastic causing it to crack.
Which puts stress on the cheap piece of plastic causing it to crack.
Quality
1
Features
1
Value
2
Response from lg.comBy ^Rich, LG Digital Care Team, October 23, 2025
Hi there, thank you for sharing your experience with the LG DLEX4000B dryer. We understand how important durability and ease of maintenance are when it comes to your appliance.
If you're encountering issues with stripped screws or cracked plastic components, we recommend reviewing the official support guidance related to physical damage and part replacement here: https://www.lg.com/us/support/help-library/physical-damage-or-broken-parts--20153104011320
If you’d like to have this reviewed further, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help ensure your concerns are addressed thoroughly.
^Rich
If you're encountering issues with stripped screws or cracked plastic components, we recommend reviewing the official support guidance related to physical damage and part replacement here: https://www.lg.com/us/support/help-library/physical-damage-or-broken-parts--20153104011320
If you’d like to have this reviewed further, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help ensure your concerns are addressed thoroughly.
^Rich
Written by a customer while visiting lg.com
Customer Rating
5
Company sucks
on July 3, 2025
Posted by: L White
from RI
Everything about this company and their support services suck . They can't answer simple questions and very little english. That don't try to help.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, July 12, 2025
Hey there! Thanks for sharing your LG support experience with us. Providing consistently helpful and friendly service for our cherished customers is crucial to us, so we appreciate your feedback! We want you to know our team is here to help and answer any questions you might have—just send us a message or tag us on social media @LGUSSupport. If the question is specific to a product, you can also submit a question on the relevant product page here on LG.com. Either way, we'll gladly help! 😊 *Joseph
Written by a customer while visiting lg.com
Posted by: Groves65
from Raleigh, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] The second day I used my dryer it started making loud "banding" noise upon start up. It last approximately 10-15 minutes. It continues to this day and I've had it for five weeks. This is terrible for the price I paid!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 5, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jmajane
from Ludlow Ma
Verified Purchase:Yes
[This review was collected as part of a promotion.] I brought this dryer a month ago (Feb 24) being excited to have a new dryer (not 20+ years old) with so many new features. With a new dryer comes new sounds/smells. Well on May 8th the dryer blew up due to improper installation. Currently I have been without a replacement or a date to when I will receive a replacement. This has given me a very poor experience as I haven’t been able to test all the new features this dryer offers. This cause my entire house to lose power by tripping the main 200amp breaker and almost setting the wall on fire. If it can’t be installed correctly can’t say I recommend the product.
Quality
3
Features
3
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 23, 2023
Thank you for taking the time to communicate with us about your experience with your LG 7.4 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence, model DLEX4000B. We hope that everyone is okay. We're sorry to hear this happened and we would love to prioritize you. We would like to take the initiative and look further into this. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport, including #VOC, your contact information, and your product's model number, or you can reach us at our customer service line at (800) 243-0000 and see what we can do to assist you. Thanks. ^Danee
Written by a customer while visiting lg.com
Customer Rating
5
Steam heat!
on October 2, 2024
Posted by: Twmo
from Charleston SC
Love the features and steam options!! Efficient dryer!
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Cmirabal75
from Lincoln Nebraska
Verified Purchase:Yes
[This review was collected as part of a promotion.] This dryer is the worst. I have alphas the control board replaced. It always has the d80 code like there is no vent. But this a new construction plus we have checked for any blockages. What I think is the dryer blower not strong enough to vent out.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 18, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com