Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,451 Reviews)
Rating breakdown 1,451 reviews
5 Stars
1,123
4 Stars
194
3 Stars
44
2 Stars
30
1 Star
60
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Posted by: thiccdryer
from Dallas TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sometimes, at least twice, in maybe 50 loads, the dryer just totally shuts off and must be unplugged and plugged back in to operate. Does not blow breaker, just looks like it has finished, but clothes will still be wet. Can't say I've ever seen that with another dryer. Otherwise, its a great dryer. But can't give it a great rating due to that.
Quality
2
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 13, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG dryer. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Dan H 32765
from Oviedo FL
Verified Purchase:Yes
This dryer is also awesome! Had it for 2 months now and operating flawlessly! We love the ThinQ feature and app on our phones. You get status update notifications, can check on status of the drying cycle, can download customer dry cycles, etc! Plus it it very aesthetic looking and we get nothing but positive feedback from visitors on this unit!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Tra179
from California
Verified Purchase:Yes
I like the dials and display. It’s efficient and leaves the clothes clean with excellent water extraction. The different settings are practical like towels and bedding.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LM2333
from Portland, OR
Verified Purchase:Yes
I'm very happy with the dryer. It works great and is beautiful to look at. I had an old LG set and was happy with the brand, so went with LG again.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: anonymouslyobviously
from Midvale, UT
Verified Purchase:Yes
Overall I'm happy with this dryer. It does its job. My only wish is that it were easier to use the manual settings (for example, choosing heat level). Twisting the knob rotates you through a large assortment of presets, but if you want to tell the thing what to do it's trickier. You can adjust some of the settings on some of the presets, but not all of them, and the simple act of rotating the knob has become a bit irritating because there's a significant time lag between turning the knob and the computer switching over to the next preset, so what should take less than a second takes more than a few. Again, I'm happy with it overall and don't feel a need to replace it, but this seems like it might be a pretty simple thing to improve and I wish they already had.
Pros: Style/Design, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: kw4000
from Seattle, WA
Verified Purchase:Yes
I have had this (and the paired washer) for a month, and I am loving it so far. So many cool features, like TurboSteam! I like that I have the ability to customize cycles to such a detailed level. This also looks great and gives my laundry area a much more refined feel!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: raydream45
from Clifton, NJ
Verified Purchase:Yes
What should a dryer do? Dry clothes. This one does a very good job. What should an excellent dryer do? Allow easy control. Not so much. The built-in default settings are good, but I can't easily adjust them. (e.g. it insists on MORE DRY, and won't allow me to override to LESS DRY). The light inside the dryer doesn't work like a regular dryer. I expect the light to be on when the door is open and off when closed, with perhaps an override to temporarily turn on the light when the door is closed. Nope. Open the door? Nothing. You have to POWER ON the dryer. Does the light go off when you close the door and POWER OFF? Nope. The light stays on (for a while). I think the designers got too over-zealous with what they could do with the electronic control of everything.
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Trisa1978
from Denver
Verified Purchase:Yes
Have only had this for a couple of weeks now, but so far so good. We are having an issue with bigger items like sweaters/hoodies drying with the rest of the clothes so we usually take them out after a little bit and let them air dry on a hanger. Need to dive into the details a bit to figure out if it's some setting we arent using.
Pros: Style/Design
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com