Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,440 Reviews)
Rating breakdown 1,440 reviews
5 Stars
1,118
4 Stars
192
3 Stars
44
2 Stars
29
1 Star
57
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Customer Rating
5
Awesome features
on November 30, 2024
Posted by: Papaw61
[This review was collected as part of a promotion.] LG dryer is a wonderful product. Ease of use great selection of useful cycles and looks great.
Response from lg.comBy LG Digital Care Team, March 10, 2025
Hey there. Thanks a bunch for your awesome feedback on your LG dryer! We're glad you find it super user-friendly, with amazing drying cycles and a stylish design that shines in your home. For more feedback or questions, private message us on social media @LGUSSupport. It sounds like the perfect match for all your laundry needs! 🌟 ^David
Written by a customer while visiting lg.com
Customer Rating
5
Love the ThinQ connect
on November 25, 2024
Posted by: steverod78
[This review was collected as part of a promotion.] I bought this earlier in November and so far it is fantastic. Big improvement.
Response from lg.comBy ^Rich, LG Digital Care Team, February 11, 2026
Hi Steverod, thank you for taking the time to share your experience. We understand how helpful smart features can be in day‑to‑day laundry care, and it’s great to hear that your LG 7.4 cu. ft. Large Capacity Front Load Electric Dryer, model DLEX4000W, has been a fantastic upgrade. ThinQ connectivity is designed to make monitoring and managing cycles simple and convenient, so it’s wonderful to know it’s been a big improvement for you.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood
Written by a customer while visiting lg.com
Customer Rating
5
All good
on November 18, 2024
Posted by: carlomm
bought this 3 mths ago, all good and happy with features
Response from lg.comBy LG, February 19, 2026
Hi, Carlo. We appreciate you sharing your experience with the LG Dryer (DLGX4001W) model. It’s wonderful to hear that everything has been working well and that you’re enjoying its features. This unit is designed for powerful drying performance and easy everyday use, and it’s great to know it’s been a solid addition to your home. You can also explore more care tips and support information for your model here: https://www.lg.com/us/support/product/lg-DLGX4001W. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ – LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Recessed handle
on November 16, 2024
Posted by: Pterry
Really quiet. Nice handle. Like the black stainless.
Response from lg.comBy LG, February 18, 2026
Hi! We’re glad to hear your LG refrigerator is hitting the mark with its quiet performance and sleek black stainless finish. That solid handle and smooth design really bring a nice touch to the overall experience, and it’s great knowing it’s fitting your space and style so well! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Everything but the installation
on November 16, 2024
Posted by: Lou and Kate
We love the dryer, it works great compared with our last LG. Installation didn't go well
Response from lg.comBy LG, February 18, 2026
Hi! We’re glad to hear your LG dryer is delivering the great performance you were hoping for! especially compared with your previous LG model. It’s great knowing the unit itself is working well, even if installation didn’t go as smoothly as expected. We appreciate you sharing your experience and hope the dryer continues to serve your home reliably. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
Won't Dry, LG Won't Help, No Custom Settings
on November 15, 2024
Posted by: DisDad
from Hopkinton, MA
The dryer will not dry a load no matter what options are selected. LG requires that I pay an additional professional to come out, inspect the vent and certify in writing that the vent is clear and installed correctly (which it is, it was just professionally installed). The dryer I replaced dried fine with the same vent configuration. Then, after I pay and submit the certification, they may think about repairing or replacing the defective BRAND NEW dryer.
The dryer also lacks any customizable cycle features; my old dryer allowed me to create my own cycle, such as medium heat, extra dry and sturdy fabrics. They offer some downloadable options but they are limited and must be downloaded every time. AND, the remote start option is a joke. To run the remote start option, you have to set the dryer to remote start AT THE DRYER every time? Who designs these machines?
The dryer also lacks any customizable cycle features; my old dryer allowed me to create my own cycle, such as medium heat, extra dry and sturdy fabrics. They offer some downloadable options but they are limited and must be downloaded every time. AND, the remote start option is a joke. To run the remote start option, you have to set the dryer to remote start AT THE DRYER every time? Who designs these machines?
Quality
1
Features
2
Value
1
Response from lg.comBy true, LG Digital Care Team, November 18, 2024
Hey there! We want to help get your new LG dryer running at 100% so your clothes can come out nice and dry. This link (http://spr.ly/6421sY3r5) can provide you with troubleshooting tips to help get your dryer working. So we can make sure you're taken care of, please send us a private message on social media at @LGUSSupport with your contact details, model number, details about the troubleshooting you've tried, and details about your previous conversation with support. We look forward to hearing from you! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
AWESOME
on November 14, 2024
Posted by: PB1969
[This review was collected as part of a promotion.] PRODUCT is AWESOME. BEEN NOTHING BUT GREAT. EASE OF USE IS FANTASTIC
Response from lg.comBy LG, February 18, 2026
Hello! We appreciate you sharing your experience with your LG Dryer. It’s great hearing how the LG unit has been delivering such awesome performance and that its ease of use has been a standout for you. Nothing beats a product that works smoothly from day one! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Excellent company excellent dryer!
on November 13, 2024
Posted by: SV22
I purchased the LG dryer to replace my previous dryer. That was also an LG that lasted 16 years. LG is truly a reputable company that I truly trust.
Response from lg.comBy LG, February 19, 2026
Hello! What a fantastic testament to long‑lasting quality! We’re delighted to hear your new LG dryer is stepping in after your previous LG unit served you well for an incredible 16 years. That kind of trust and loyalty means a lot, and it’s wonderful knowing LG continues to be your go‑to choice. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com