Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,440 Reviews)
Rating breakdown 1,440 reviews
5 Stars
1,118
4 Stars
192
3 Stars
44
2 Stars
29
1 Star
57
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Customer Rating
1
Useless.
on December 26, 2024
Posted by: GAD 29
Next to nothing on this dryer works properly or efficiently. One single 100% cotton sheet in 'Normal' mode (57 minutes) comes out damp. 'Steam Refresh' wets the clothing and wrinkles it worse.
Response from lg.comBy Josh, LG Digital Care Team, January 14, 2025
Hey there! Let's help get your sheets and clothes to come out fully dry and wrinkle-free so you can fully enjoy your LG dryer. Starting on page 36 of the owner's manual, it provides a list of different cycles available with your unit and descriptions for what to use the cycles for. One of those settings is the bedding cycle, which helps with sheets and other bedding materials. We also have numerous downloadable cycles available (https://tinyurl.com/2yzny2ys), which can help with wrinkles as well. If you need additional assistance, please feel free to reach out to us on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on December 23, 2024
Posted by: Sally H
from Arizona
I got a great new washer & dryer! I love them. So easy to operate and they do a great job. Love them!!
Pros: ease of use
Quality
5
Features
5
Value
5
Response from lg.comBy LG Digital Care Team, October 5, 2025
Thank you for sharing your experience with your LG dryer. We're so glad you love your new washer and dryer and find them easy to use. It's wonderful to hear they're doing a great job and making laundry easier for you! For more feedback or questions, private message us on social media @LGUSSupport. Thanks for choosing LG to be part of your home!🙂 ^David
Written by a customer while visiting lg.com
Customer Rating
4
LF DRYER
on December 22, 2024
Posted by: Tangy
Great dryer, but there's an issue with inside light.
Response from lg.comBy ^Rich, LG Digital Care Team, January 22, 2026
Hi Tangy, thank you for sharing your feedback on the DLEX4000B. It’s great to hear the dryer is performing well overall. Your note about the interior light is important — that feature should make using the dryer easier, so we appreciate you pointing it out.
If you’d like to look into it further, you can find manuals and troubleshooting steps on the official LG support page for your model:
https://www.lg.com/us/support/product/lg-DLEX4000B.ABLEEUS?tab=1
For additional assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team – Rich
If you’d like to look into it further, you can find manuals and troubleshooting steps on the official LG support page for your model:
https://www.lg.com/us/support/product/lg-DLEX4000B.ABLEEUS?tab=1
For additional assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team – Rich
Written by a customer while visiting lg.com
Customer Rating
4
Good dryer
on December 18, 2024
Posted by: MissyGem
from North Carolina
[This review was collected as part of a promotion.] Good dryer but inside vent sank in after a few uses. Looks like it will fall off. Not sure who to contact. Looks like defect
Pros: ease of use, Performance
Quality
4
Features
4
Value
4
Response from lg.comBy LG, February 3, 2026
Hi, Melissa. Thanks for sharing your thoughts about your LG Dryer! Glad to hear the dryer is working well overall, though that vent issue would definitely make anyone pause — it’s absolutely something worth getting checked out, and we appreciate you flagging it. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
Great features, hard to understand
on December 16, 2024
Posted by: Rosemary86
[This review was collected as part of a promotion.] I bought this 3 weeks ago and the signal buzzer disappeared. I finally got it back on.
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on December 13, 2024
Posted by: Pr07
from Worcester,MA
[This review was collected as part of a promotion.] Great washer and dryer everything works perfectly on the set
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 4, 2026
Hello. Thank you for sharing your thoughts about your LG washer and dryer. We’re delighted to hear that everything is working perfectly and that the set has been such a great addition to your home. It’s wonderful to know the performance is meeting your expectations. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.
Written by a customer while visiting lg.com
Customer Rating
5
on December 7, 2024
Posted by: TerryC27
Purchased this dryer the beginning of November. Wish the inside was stainless like the washing machine. Like the light inside when it shuts off.
Response from lg.comBy ^Rich, LG Digital Care Team, February 6, 2026
Hi Terry, thank you for taking a moment to share your experience with the 7.4 cu. ft. Ultra Large Capacity Smart Wi‑Fi Enabled Front Load Gas Dryer with TurboSteam and Built‑In Intelligence, model DLGX4001B. It’s great to hear you’re enjoying the interior light and overall performance. The durable drum materials across our dryers are designed for long‑lasting, reliable use, and it’s wonderful to know this model is working well in your home.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
1
Useless!
on December 1, 2024
Posted by: GAD 29
Dryer is basically useless. Unless you put everything in the Heavy Duty mode (and sometimes twice) nothing ever gets dry. The Steam Refresh mode is a joke -- the clothes come out sopping wet and more wrinkled than when put in.
Response from lg.comBy LG Digital Care Team, December 4, 2024
Hey there! Thanks for telling us about your LG Dryer experience. Ensuring your dryer performs at its best so that you can enjoy fresh, warm clothes is essential, so we'd love to help out! If you're experiencing long dry times with your LG Dryer, this is usually caused by some sort of blockage in the airflow. We recommend following our guide at https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 to get started with easy troubleshooting. If you still need help, please get in touch with us on social media @LGUSSupport with your contact info and model number. We'll gladly look into this with you! *Joseph
Written by a customer while visiting lg.com