Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,451 Reviews)
Rating breakdown 1,451 reviews
5 Stars
1,123
4 Stars
194
3 Stars
44
2 Stars
30
1 Star
60
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Posted by: MSciame
from FL
Verified Purchase:Yes
I bought this dryer and the matching LG WM4000HWA washer a couple of months ago and I've been very pleased with their performance. I upgraded from the previous LG models and find that this dryer dries clothes much faster and produces fewer wrinkles even if you forget to unload right away. For items that are very susceptible to wrinkles, I love the Steam Fresh function for touch ups. The clothes come out dry and smooth. The only problem I've had was snagging of small items in the vent openings around the lint trap. This didn't happen often but I called LG and they sent me a new lint trap that has resolved the issue thus far. Another nice feature is the LG app that sends a message to your phone when your clothes are done washing and drying. I'm very happy with both the washer and the dryer.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kv83
from Boerne, tx
Verified Purchase:Yes
We are very happy with this dryer, so many settings and runs very quietly.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jasonfromlouisville
from Louisville
Verified Purchase:Yes
We had an older (2017-ish) model of this washer & dryer. Recently moved to a home and decided to leave them behind, but loved them so much that we just bought the newer version. They've been perfect thus far. Easy to use, does a great job with washing and drying, plenty of cleaning options without being overwhelming. Definitely recommend.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: elizabethc
from Chapel Hill, NC
Verified Purchase:Yes
I bought this dryer to match the LG washing machine which I also bought to replace my old one, based mainly on Consumer Reports recommendations. They both suck compared to my previous machines. I waited until I had used the machines for a couple of months, and spent some quality time with LG help line, before reviewing.
- First, the standard height of washers and dryers apparently has been increased, I guess in order to accommodate all the additional useless features or the wifi that I don't use (because it would be one more thing to have to fix, I have some experience with so-called "smart" appliances). This increase in height necessitated remodeling my laundry room, since my workspace needed to be raised to accommodate this new model.
- The drum is much too big now. Once you sort clothes by color, type, temperature, etc, you want to be able to do several smaller loads, not one humongous load.
- The biggest con is that the dryer does not have a sensor to signal when clothes are dry. If it decides that the clothes need 55 minutes, then my god it will bake your clothes for 55 minutes, whether they are already dry or not. My previous dryer would beep as soon as ANY of the clothes were dry, and I could take them out and continue the cycle with the rest. This dryer does not.
- Also a big con is that the dryer is very rough on clothes. I have had clothes damaged by the dryer.
- And on top of that, this dryer leaves them wrinkled! Maybe because of the baking tendency noted above. I have tried various settings. And no I do not leave the clothes in the washer for long after washing, I transfer them soon after. And I use dryer balls. And remove clothes promptly from dryer. (My old dryer did also have an automatic feature at end of cycle to cool down and continue tossing if clothes were dry and you did not remove immediately, this one does not).
- The manual is useless, it does not even give the cycle options/instructions for use, only troubleshooting. You are obliged to look online. I have cleaners, and airbnbs staying here and using the machines, so they need to have more intuitive and logical dashboard.
- Finally, instead of just a quick beep to signal the end of the cycle, the dryer plays an irritating song.
So no I cannot recommend this dryer (or the matching washer). It is difficult to imagine that LG ever tested this dryer with consumers, there are so many things wrong with it.
- First, the standard height of washers and dryers apparently has been increased, I guess in order to accommodate all the additional useless features or the wifi that I don't use (because it would be one more thing to have to fix, I have some experience with so-called "smart" appliances). This increase in height necessitated remodeling my laundry room, since my workspace needed to be raised to accommodate this new model.
- The drum is much too big now. Once you sort clothes by color, type, temperature, etc, you want to be able to do several smaller loads, not one humongous load.
- The biggest con is that the dryer does not have a sensor to signal when clothes are dry. If it decides that the clothes need 55 minutes, then my god it will bake your clothes for 55 minutes, whether they are already dry or not. My previous dryer would beep as soon as ANY of the clothes were dry, and I could take them out and continue the cycle with the rest. This dryer does not.
- Also a big con is that the dryer is very rough on clothes. I have had clothes damaged by the dryer.
- And on top of that, this dryer leaves them wrinkled! Maybe because of the baking tendency noted above. I have tried various settings. And no I do not leave the clothes in the washer for long after washing, I transfer them soon after. And I use dryer balls. And remove clothes promptly from dryer. (My old dryer did also have an automatic feature at end of cycle to cool down and continue tossing if clothes were dry and you did not remove immediately, this one does not).
- The manual is useless, it does not even give the cycle options/instructions for use, only troubleshooting. You are obliged to look online. I have cleaners, and airbnbs staying here and using the machines, so they need to have more intuitive and logical dashboard.
- Finally, instead of just a quick beep to signal the end of the cycle, the dryer plays an irritating song.
So no I cannot recommend this dryer (or the matching washer). It is difficult to imagine that LG ever tested this dryer with consumers, there are so many things wrong with it.
Quality
3
Features
2
Value
2
Response from lg.comBy Alice Feliz V. Luna, Social Media, July 18, 2023
Hi, Elizabeth. Thank you for reaching out to us. We're sorry that the dimensions of the LG Dryer don't meet your needs. Regarding all the other issues you've encountered with this, we want to help you. Please please send us a private message with your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
I was left expecting more
on June 30, 2023
Posted by: tac503
from Otis, Oregon
Misleading advertising can lead to dissatisfied customers. Don't picture your product with something that isn't included without any type of disclaimer whatsoever. On top of that the quality of construction seems to be declining in LG products. I'm getting tired of reconnecting my appliances to my wi-fi. Other than that the dryer is fairly nice, just don't picture it with a pedestal unless it actually comes with one, or AT LEAST put an asterisk (*) with a disclaimer ....
Pros: Quality
Quality
5
Features
4
Value
2
Response from lg.comBy Tanisha, social/LG, July 5, 2023
Thanks so much for the chance to make things right. We’re disappointed to learn that your previous [visit/experience] did not meet your expectations. Thanks to your openness, we’re making changes to improve the quality of our products and services. To address the other concerns mentioned. We sincerely regret the misunderstanding with the advertisement. The LG Pedestal is not an accessory that is needed, This is just a suggestion for those that may have limited space or need the extra convenience in a washer. Before, We bid you a great day, We would also like to address the other issue mentioned regarding the Wi-Fi disconnecting frequently also. There are a variety of reasons why LG TV remains disconnected from Wi-Fi. Common causes include weak signals, out-of-current firmware, inaccurate date and/or time, Wi-Fi connection-blocking features, and use of the 5GHz spectrum. Hope some of this help. Going forward, We can be reached directly at our Customer Support number 800-243-0000. ~Tanisha
Written by a customer while visiting lg.com
Posted by: RL Wilcox
Verified Purchase:Yes
Bought this about a year ago and I love all the different settings it has
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: skud007
from New Jersey
Verified Purchase:Yes
We like the new Washer & Gas Dryer from LG. First-time LG appliance purchase except for a refrigerator existing in home we purchased (and that is workhorse). Design and style played a part (color, shape, ease-of-use) and thus far about 45 days in it is working very nicely. Quick cycle and load sensor are nice features.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Eric 2
Verified Purchase:Yes
[This review was collected as part of a promotion.] Dryer runs very quiet, and does a great job getting cloths dry efficiently. Love the notifications to your phone when the cycle is complete.
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com