Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,451 Reviews)
Rating breakdown 1,451 reviews
5 Stars
1,123
4 Stars
194
3 Stars
44
2 Stars
30
1 Star
60
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Posted by: Eric 120
from Greenwood IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased the LG dryer and had a door switch that was intermittent. Had it replaced and the second one has the same issue. Put in a service request and nothing yet for two weeks. However, I taped the switch closed and was able to use the dryer. After serveral days of use, the switch started working consistently????? Really wish we could adjust the temp setting using the sensor settings. Dryer is still working but no service follow up yet.
Pros: Features/Settings
Quality
3
Features
3
Value
4
Response from lg.comBy Ian, LG Social Media, August 8, 2023
Hey, Eric! Your dryer is half the laundry room, and it'll be our pleasure to get you an update on your repair! If you could please reach out with the link below, we'd love to help. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Posted by: Sally32
from Marshall, MI
Verified Purchase:Yes
The performance of this item far exceeds all my expectations of this washer.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Momma Sue 218
from Iowa
Verified Purchase:Yes
Love this dryer. The features are amazing - I really love the steam setting when something has been folded a little too long. Plus, it’s full size and still stackable!
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Westerner
from Nevada
Verified Purchase:Yes
[This review was collected as part of a promotion.] This LG unit replaced a Fisher & Paykel (no longer made with the same high capacity). We have been very, very disappointed in the slowness and incompleteness of the various drying cycles. In LG's quest for energy efficiency, it has manufactured a lesser product for a higher price. The light inside goes off prematurely after it is open. The touchpad with so many complicated settings will likely fail prematurely because electronics and heat do not harmoniously live together; much better to have dials and switches. The positioning of the control pad is made for people of short stature, not tall people who must hunch over to read and program the needed buttons.
Quality
3
Features
1
Value
1
Response from lg.comBy Jai., LG Social., August 9, 2023
Hey there. Thank you for taking the time to leave us a review. Having a wonderful experience is what matters to us and we'd like to ensure that you are heard in your concern. We rely on our customers like you to let us know what we're doing right and wrong. We want to continue to provide the best experience possible. If you need more assistance with your LG Dryer product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.
Written by a customer while visiting lg.com
Posted by: ip37
Verified Purchase:Yes
First brand new dryer I received didn’t work. Had it replaced with a brand new machine which also didn’t work. Called LG again for help and was told that this is a “known issue.” Their “fix” didn’t work so we returned our washer AND dryer and purchased a different brand. It was a huge hassle and I won’t buy LG again.
Quality
1
Features
1
Value
1
Response from lg.comBy Winie Claire Borja, LG Social Media, August 5, 2023
We're sorry to hear about the inconvenience you faced with the LG 7.4 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence, model# DLEX4000B. Your feedback is valuable, and we apologize for falling short of your expectations. We'll use this to improve our products and services. If you need further assistance, please send us a private message on Facebook or Twitter using @LGUSSupport . ^Winie
Written by a customer while visiting lg.com
Posted by: Tommyhammer555
from Farmington AR
Verified Purchase:Yes
I got this about a month ago and after a couple of minor problems, which the LG service tech took care of quickly my dryer is amazing.I stacked it with the washer and now I have more room.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Thp88
from Columbia, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a really nice and sleek dryer. Has lots of features and super easy push button start and setting indicators. The only reason I gave it a 4 stars instead of 5 is due to a door issue. When I received my first dryer of this model, the door would not close and it would not start, so I requested a replacement. It was replaced but had a similar issue. We figured out the issue was the screws on the door hinges were not tight enough, and the door sensor did not kick on. Once that was fixed though, have not had any problems since.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Oldyama
from Kailua Kona, HI.
Verified Purchase:Yes
[This review was collected as part of a promotion.] It was time to replace our LG washer so we replaced it with another LG washer. I’m glad that we did. The new machine is stylish, quiet and works very well.
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com