Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,451 Reviews)
Rating breakdown 1,451 reviews
5 Stars
1,123
4 Stars
194
3 Stars
44
2 Stars
30
1 Star
60
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Customer Rating
1
LG must stand for 'Low Grade'
on October 21, 2025
Posted by: IH8LGz2267
from Indianapolis
Poorly assembled screws that should be removable are tightened so tight they strip instead of coming out.
Which puts stress on the cheap piece of plastic causing it to crack.
Which puts stress on the cheap piece of plastic causing it to crack.
Quality
1
Features
1
Value
2
Response from lg.comBy ^Rich, LG Digital Care Team, October 23, 2025
Hi there, thank you for sharing your experience with the LG DLEX4000B dryer. We understand how important durability and ease of maintenance are when it comes to your appliance.
If you're encountering issues with stripped screws or cracked plastic components, we recommend reviewing the official support guidance related to physical damage and part replacement here: https://www.lg.com/us/support/help-library/physical-damage-or-broken-parts--20153104011320
If you’d like to have this reviewed further, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help ensure your concerns are addressed thoroughly.
^Rich
If you're encountering issues with stripped screws or cracked plastic components, we recommend reviewing the official support guidance related to physical damage and part replacement here: https://www.lg.com/us/support/help-library/physical-damage-or-broken-parts--20153104011320
If you’d like to have this reviewed further, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help ensure your concerns are addressed thoroughly.
^Rich
Written by a customer while visiting lg.com
Customer Rating
3
Conversion to LP makes dryer very loud!
on August 14, 2025
Posted by: CP17
I had to get the dryer converted from NG to LP. When the dryer comes on it is extremely loud! Sounds like a blow torch. The appliance guy told me that this is a known issue with LG dryers. I wish I had known that before I bought it. The dryer I replaced was quiet. Don't understand why LG doesn't fix this issue.
Response from lg.comBy LG Digital Team, August 18, 2025
Hi there. Thank you for choosing the LG DLGX4001B dryer. If your dryer sounds unusually loud after converting from natural gas to liquid propane, it may be due to an incorrect installation or adjustment. We recommend having a licensed technician verify that the LP conversion kit was properly installed and calibrated. However, we want to look into the noise in depth. Please email us your contact details at lg.sprinklrsuppport.com. We'll be happy to help find a solution for this. ^David
Written by a customer while visiting lg.com
Customer Rating
5
Company sucks
on July 3, 2025
Posted by: L White
from RI
Everything about this company and their support services suck . They can't answer simple questions and very little english. That don't try to help.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, July 12, 2025
Hey there! Thanks for sharing your LG support experience with us. Providing consistently helpful and friendly service for our cherished customers is crucial to us, so we appreciate your feedback! We want you to know our team is here to help and answer any questions you might have—just send us a message or tag us on social media @LGUSSupport. If the question is specific to a product, you can also submit a question on the relevant product page here on LG.com. Either way, we'll gladly help! 😊 *Joseph
Written by a customer while visiting lg.com
Customer Rating
3
220 Vlot or !20 Volt ?
on February 3, 2025
Posted by: RenaissanceMan_2
Do I have to have 220Volt Outlet?
The spec of this Electric Dryer shows 120/208 V, 60 Hz, 23A
The spec of this Electric Dryer shows 120/208 V, 60 Hz, 23A
Can I buy Voltage converter 1209 Volt to 220 Volt and Use this Electric Dryer?
Response from lg.comBy true, LG Digital Care Team, February 4, 2025
Hey there! We do not recommend using a voltage converter to operate this electric dryer. This model requires a dedicated 220-240V circuit with 30 amps, which a typical household voltage converter cannot provide. Most voltage converters are designed for low-power appliances, you can find more details on Page 22 of the Owner's Manual found here: http://spr.ly/6424xNQij. If you need help, be sure to reach us on social media @LGUSSupport. We’re happy to help! ^Jose
Written by a customer while visiting lg.com
Customer Rating
5
Perfect choice. Love the size and features
on January 30, 2025
Posted by: PAWRLW
Troubles with trying to purchase online. Glad that I was able to get assistance and very happy with the machine.
Response from lg.comBy Anthony, LG Digital Team, February 6, 2025
Thank you for sharing your experience PAWRLW! We're so glad you were able to get the assistance you needed and that you're happy with your machine! We understand online shopping can sometimes be tricky, but we're here to make the process as smooth as possible. If you ever need anything else, don’t hesitate to reach out. We're here to help and appreciate you being a part of the LG family! 💙 ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on January 25, 2025
Posted by: JohnyK
Very happy with my purchase. Easy to use and clothes come out clean and fresh
Response from lg.comBy Anthony, LG Digital Team, January 30, 2025
Thank you so much for your feedback JohnyK! We’re thrilled to hear you’re happy with your dryer and that it’s keeping your clothes clean and fresh with ease. We’re so glad to have you as part of the LG family, and if you ever need anything, we’re always here to help! 😊 ^Anthony
Written by a customer while visiting lg.com
Customer Rating
3
Disappointed with the dryer
on January 20, 2025
Posted by: Anonymous
Bought it 2 years ago and started to fail. Feel disappointed that the warranty only covers a year. And find it odd that after the warranty ended the dryer started to fial
Response from lg.comBy LG, January 23, 2025
Hi there! Thank you for sharing your experience with your LG DLEX4000W. We appreciate your feedback on the warranty and the issues you've encountered after it ended. Your insights are valuable as they help us identify areas where we can improve our product reliability and customer support. If there's anything we can do to rectify this for you, please send us a private message on Facebook, Instagram or X through @LGUSSupport. Thanks again for taking the time to provide your review. -Shae
Written by a customer while visiting lg.com
Customer Rating
5
LG Gas Dryer
on January 20, 2025
Posted by: Zecchip11
from NJ
[This review was collected as part of a promotion.] We love the dryer, very quiet, and a nice looking appliance.
Pros: Performance
Quality
5
Features
5
Value
4
Response from lg.comBy LG Digital Care Team - Diego, February 6, 2025
Hey there! Great to hear you're loving your LG gas dryer! A quiet and stylish appliance is always a win. Hope it keeps making laundry day a breeze! 😊 ^ Diego
Written by a customer while visiting lg.com