Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
1,112
4 Stars
192
3 Stars
42
2 Stars
28
1 Star
50
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Posted by: A Murphy
from Osterville, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have this dryer (and washer) in two houses. It has been very reliable, and good quality for the cost. Also, we needed this depth as our space was not deep. But we wanted a full size washer. This fit the bill great.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Del525
from Delaware
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought over 3 months and i’m very unhappy with it. It doesn’t wash towels good at all.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, June 30, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Janet UK
from San Antonio TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Steam feature/wrinkle guard don't work. Clothes are very wrinkled when the come out of the dryer. I'm having to iron almost everything due to the wrinkles
Pros: Quality
No, I would not recommend this to a friend.
Quality
5
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 10, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jenmc
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second LG dryer. My first one lasted over 10 years with m no issues at all. So, I went back to LG this time around and couldn’t be happier. I love the AI feature that syncs the dryer to the washer to determine cycle settings. I also love the app; it reminds me when the dryer is done so my clothes don’t sit. I also feel like it’s much more accurate in how long to dry compared to my last dryer. Things dry much faster. Thanks LG! You have a loyal customer.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Good product but maintenance required in a month
on August 24, 2021
Posted by: pramodraja
from North Brunswick, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this dryer a couple of months ago and after a month use started noticing the heavy noise, requested for a tech visit and he confirmed that the motor has some problem and needs to be replaced. Cannot use the dryer until the motor is replaced. Not sure about the ETA.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ronnie567890
from Brentwood, CA
Verified Purchase:Yes
We purchased this dryer 2 weeks ago and are very happy with it so far. Good even, precise drying. Quiet running with lots of features. I especially like that we can use the programmed cycles, but still tweek them to our likes, such as temp.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Egharper
from S Richmond Hill, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased not only the washer but the dryer too! Together with the the ThinQ app doing my laundry has never been easier. I no longer have to keep going down to the basement to check on my clothes because the app let's me know when it has ended and the dryer automatically knows what settings I need too. All that technology and it's energy efficient too.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Xplzit
from Long Island, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased my LG Washer & LG Dryer on August 18, 2021. It was delivered and installed on September 2, 2021. Mine was installed as a stackable unit. I absolutely LOVE the way it washes and dry's my clothes. I'm very tech oriented, so the APP functionality is right up my alley. I totally recommend this product.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com