Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,451 Reviews)
Rating breakdown 1,451 reviews
5 Stars
1,123
4 Stars
194
3 Stars
44
2 Stars
30
1 Star
60
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am so happy with this product, is so reliable. I recommended to everyone.
Written by a customer while visiting lg.com
Posted by: RZ27
from OH
Verified Purchase:Yes
We've had this dryer about 3 months. It's done a great job so far with no problems. It's very quiet and it's nice to get notifications when it's done so the clothes don't sit in the dryer for too long and get wrinkles. When this does happen it's easy to refresh using the steam option. It has a large capacity. We've been able to put several blankets and comforters inside w/o a problem.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Still deciding if this dryer is worth keeping
on November 26, 2023
Posted by: DDodge
from Goochland, VA
Verified Purchase:Yes
Love all of the features but doesn’t dry well. It is new and I have to run the dryer twice on heavy to get cloths dry. Not easy to adjust settings and pick what u want.
Pros: Features/Settings
Quality
3
Features
4
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 27, 2023
Hey there! We truly want to make sure you are enjoying your LG dryer as much as we do, and we hate to hear that you are experiencing this so early on. Let's see if these troubleshooting steps can help: http://spr.ly/6423R6epU. Be sure to let us know if this helps by private messaging us on social media @LGUSSupport. ^Gaby
Written by a customer while visiting lg.com
Posted by: jb749
from Centennial, CO
Verified Purchase:Yes
I bought this a month ago and am still trying to find the best settings that work. I do not like to dry my clothing on high, but no other setting gets close to getting the clothes dry. Usually, the waist bands and hemlines - in-other-words, any thicker or layered fabric - is still damp. When I reset the dryer to finish drying, it will not stay on more than a couple of minutes because the sensing system tells it the clothing is dry when, in fact, it is not. I have only been able to get the results I want by using the manual settings. All that is really needed to make this a nice appliance would be a heat setting option and a timing control. All the fancy digital nonsense is pretty much useless. I have not yet tried the steam option.
Pros: Style/Design
Quality
3
Features
2
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 28, 2023
Hello, we are sad to hear that your LG Dryer has fallen short of your expectations. We recommend utilizing the owner's manual for more specifications on finding the right dry cycle for your clothes. We also recommend trying the speed dry to ensure that extra dry time. http://spr.ly/6425RBGLW ~Tegan
Written by a customer while visiting lg.com
Posted by: Unclr3
from Gorham, Maine
Verified Purchase:Yes
[This review was collected as part of a promotion.] Product has nice features. I wish the operation manual was more extensive.
Pros: Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Marvin G
from Roselle, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased unit about a month ago. So far, very pleased with performance. Unit dries clothes so much faster than old unit.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Lemon, lemon, lemon.
on November 17, 2023
Posted by: Chill8
from San Diego
My 2 month-old LG gas dryer doesn’t heat. Instead of replacing my dryer, they say they will fix it. IT’S BRAND NEW! Do not buy an LG dryer unless you like lemons.
Quality
1
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 20, 2023
Hey there, no one likes when our appliances start to wear and tear. We do have a 1-year parts and labor warranty on all our products, so we are here to support you through this. Please send us a private message via our social media accounts, @LGUSSupport. We'd like to look into this concern further with you. ~Tegan
Written by a customer while visiting lg.com
Posted by: Ig144
Verified Purchase:Yes
I have had this for a month and so far all is good. Dries well Easy to use
Written by a customer while visiting lg.com