Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,451 Reviews)
Rating breakdown 1,451 reviews
5 Stars
1,123
4 Stars
194
3 Stars
44
2 Stars
30
1 Star
60
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Posted by: Eric1989
Verified Purchase:Yes
I bought this in July. Had the washer and dryer installed in September I believe. Since then the dryer wont dry all the way. Clothing is still damp. I also have an area that snags my clothing and damages it. I have since had it "repaired." The very first dry after the repair I have my dryer sheet stuck in the same exact spot. I assume it will only take time till another article of clothing gets caught in the same spot. I was also told to shut off the energy efficiency if I want my clothes to dry all the way. Why even have energy efficiency if it doesn't work?
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, December 26, 2023
We are extremely regretful that you weren’t satisfied with your front load dryer. We're committed to making you comfortable with your LG appliance. Thank you for bringing this issue to our attention. Please send us a private message on Facebook or Twitter using handle @LGUSSupport with the serial number of your unit and a good phone number associated with your account so that we can look further into your concerns. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Pattie123
from Knoxville, TN
Verified Purchase:Yes
I’ve had this machine a few weeks and have no complaints. Love it so far. It cleans my clothes, and there’s not much more I could ask for.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: CLGfromFLA
from Tennessee
Verified Purchase:Yes
[This review was collected as part of a promotion.] A high tech dryer that works well and is relatively quiet for a large capacity dryer. Look forward to working through all the different settings.
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: kgreview
from St. Louis, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this now for 2 years ago, and it has been a good dryer. It is very quiet and drys well. However, recently the drum went bad. Drum split on one end and started making a thump noise. LG surprisingly covered the drum under a 3 year or lifetime drum warranty, but the process to get a part was kludgy and frustrating. About 1.5 months later we received the drum and it was replaced quickly.
Pros: Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
NEW & CLICK DRYER
on December 13, 2023
Posted by: domd58
from IL
[This review was collected as part of a promotion.] We just purchased our Dryer and so far so good. It is so quiet that we often forget it is running, we love that!
What I would change is the lighting in the display because it is very difficult to read the print, the lighting appears next to your selection but if you can't see what you're selecting it actually defeats the purpose of any lighting.
What I would change is the lighting in the display because it is very difficult to read the print, the lighting appears next to your selection but if you can't see what you're selecting it actually defeats the purpose of any lighting.
Quality
5
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: Still Learning
from Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is taking some time getting used to this dryer because of the wetness sensor turning off the dryer before the clothes are dry. It appears you really need to isolate the denser fabric clothing from the less dense or the machine will shut off pre-maturely. This is quite frustrating. However when the clothes are dry, they really come out with a lot less wrinkles. SO after we get used to how it operates it most likely will be the best dryer we have ever owned.
Pros: Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Frank Lupini
Verified Purchase:Yes
The washer and dryer are good but difficult to operate.
Written by a customer while visiting lg.com
Posted by: Mag10
from Florida
Verified Purchase:Yes
It was difficult to get to the person to assist me. However when I finally spoke to a live person... she was very patient and helpful. She talked me thru the steps to diagnose and fix the problem. Happy my dryer is working properly now and I did not have to have a service person come to my home.
Pros: Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com